1. Remote Access: Guide for Windows
Welcome to the hCare Access (VDI) Installation Guide. This presentation will cover how to successfully install hCare Access (VDI) to your PC or Mac. Let’s begin:
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2. hCare Access (VDI) Virtual Desktop Technology
Features:
Virtual Desktop Technology
Connects you at work or home
Connection is 75% faster
Quick one time enrollment
Compatible with Windows and Mac
Each division will provide their specific hCare Access web address. Here is North Florida Division’s address
hCare Access (VDI) features Virtual Desktop Technology, connects you from work or home, is 75% faster than previous connections. It includes a one time enrollment and is compatible with both Windows and Mac machines. Each division has it’s specific hCare Access web address.
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3. https://northflorida.ns.medcity.net for access to the site.
Security settings need to be added to gain access to the site. By going to your browser  Tools  Internet Options  Security Tab  Trusted Sites  Sites  Add your division hCare Access web address, as well as add the wild card We also need to add these to your pop-up blocker settings by going to the Privacy tab  Pop-up Blocker  Settings. After adding the sites close out of the dialog boxes and return to your browser.
The following needs to be added to the security & Pop-up Blocker settings:
for access to the site.
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4. Installation on a PC
Using your browser type in the corresponding web address
To install hCare access on your PC type your hCare access web address in your browser’s address bar and press enter. The hCare Access Welcome Screen appears. To save this site to your desktop Go to FILE  SEND  SHORTCUT TO DESKTOP. You can rename the Icon by selecting the icon and RIGHT CLICKING  RENAME 
To save an icon on your desktop do the following: File Send Shortcut to DesktopRight Click on Icon & rename
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5. Logging into hCare Access
Use your provided 3-4ID &
Password
On the Welcome page enter your current User Name (also known as 3-4ID) and Password, and click the Log On Button.
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6. Citrix Client Install The “Download Client” dialog box appears,
hCare access requires a one time installation of the client on the physical machine. Once logging into hCare access The “Download Client” dialog box appears, click the blue Download button, click Run on the “File Download” dialog box and the hCare access client will begin installing on your machine.
The “Download Client” dialog box appears,
Click the blue Download button
Click Run on the “File Download” dialog box
And the hCare access client will begin installing on your machine
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7. Enrollment Transforming Healthcare NFL IT&S
After installation is complete, hCare access requires some unique identifying information from you. This step is referred to as enrollment. A screen is presented for you to select, four security questions from a drop down list, then provides a text box for you to enter your personal answers. Once enrollment is complete you will not have to do this again. Before leaving this page notice there is a Yes or No question at the bottom confirming that you would like this machine to remember you, or not. Make your choice and click “Continue” to proceed. Remember this is just on the initial login of that machine, all subsequent logins hCare access will “KNOW” you by your username and password, the same user name and password you have now.
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8. Transforming Healthcare NFL IT&S
A confirmation page is sent for your review, if any information isn’t correct, click the “Update Your Settings” button or “Finish” to proceed.
This will launch the Citrix client in a new window.
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