1. FACILITY SERVICES Work Control Here to serve you
Facilities Development and Management
FACILITY SERVICES Work Control Here to serve you

2. WORK CONTROL - WHO WE ARE
Annie Hoss – Director
Mike Geck – Work & Asset System Specialist
Mona Sabet – Work Control Coordinator
Paulette Renfro – Work Control Clerk

3. WHAT WE DO Receive building and grounds maintenance requests
Create work orders
Dispatch work orders to skilled trades and laborers for completion
Monitor work order system
Provide customer service and follow up
Provide reports and information to management

4. CONTACT US TO REPORT Leaks Broken pipe or water line
Clogs/overflowing toilet
Spills
Too hot/too cold
Carpet cleaning
Elevators
Grounds issues, e.g. such as broken or gushing irrigation device or sprinkler head
Trash/recycling issues
Electrical outage
Gas leak or smell of gas
HVAC issues
Water outage
Broken pipe or water line
Fire alarm sounding off
Inoperable lock
Certain pest or animal control situations
ADA compliance issues, e.g. door openers, obstructed routes
Fire Marshal or code compliance corrective action
Broken windows, doors, glass
Any building or grounds repair or maintenance issue

5. HOW TO REPORT a maintenance issue
Customer Request Web Form
Employee Resources Page
Extension 4601
AiM

6. FACILITY SERVICES MANAGERS
Floyd Dudley, II – Director, Facility Services
Calvin Biggers – Assistant Director, Operations
George Martinez – Manager, Custodial & Grounds

7. FACILITY SERVICES MANAGERS
Floyd Dudley, II – Director, Facility Services
Calvin Biggers – Assistant Director, Operations
George Martinez – Manager, Custodial & Grounds

8. WHAT FACILITY SERVICES DOES
Areas of Responsibility
Facilities maintenance, custodial & grounds maintenance, HVAC & utilities maintenance, small projects and associated regulatory compliance
Facility Services - Facts & Figures
38 state employees – skilled trades, laborers, grounds, administrative, student assistants
25 contracted employees – custodial and grounds
7,069 work orders opened FY 10/11
2.0mil sq ft of campus buildings
The Team
Calvin Biggers -Assistant Director of Operations
George Martinez – Manager of Custodial and Ground Services
Stephanie Hebert – Assistant to the Director of Facility Services

9. WHAT FACILITY SERVICES DOES
HVAC & Utilities Maintenance
Skilled Trades – Operating Engineer, Building Service Engineers, Refrigeration Mechanic, Plumber and Electricians
Hot and cold calls, odors, noises from ventilation
Fire alarms
Elevators
Floods
Water outages
Natural gas odors
After hours emergencies
Lighting campus wide
Power outages
Small projects
Preventative maintenance on utilities and equipment

10. CONTACT US TO REPORT - calvin
Facilities Maintenance and Small Projects
Skilled Trades - Auto Shop, Carpenters, Lock Shop, Maintenance Mechanics and Painter
Clogs/overflowing toilet
Inoperable lock
Certain pest or animal control situations
ADA compliance issues, e.g. door openers, obstructed routes
Fire Marshal or code compliance corrective action
Broken windows, doors, glass
Any building or maintenance issues

11. CONTACT US TO REPORT - george
Custodial and Grounds
Trades Workers – Gardening Specialist and Laborers
Graffiti removal
Spills
Carpet cleaning
Trash/recycling issues
Pressure Washing
Small Moves
Small Grounds issues
Broken or gushing irrigation device or sprinkler head
Compost Pile
Small Projects
Custodial and Grounds Contracts
After hours campus cleaning
Window washing
General campus grounds maintenance and athletic fields

12. FACILITY SERVICES MANAGERS
Floyd Dudley II – x4624
Calvin Biggers – x4614
George Martinez – x4608

13. Q & A
What questions do you have for us?

14. WE WANT your feedback!
Feedback Form (