1. 12 | Monitoring Office 365
Anthony Steven | Principal Technologist, Content Master
Martin Coetzer | Portfolio Architect, Microsoft

2. Module Overview
Analyze Reports

3. Isolate Service Interruption
Message Tracking Tools

4. Office 365 Troubleshooting Overview
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Office 365 Troubleshooting Overview
12: Monitoring Office 365
Office 365 Troubleshooting tools:
Office 365 service requests
Connectivity analysis tools
Microsoft Online Services Diagnostics and Logging (MOSDAL) Support Toolkit
Transport Reliability IP Probe (TRIPP)
Hybrid free/busy trouble-shooter
Message tracking tools, such as Message Trace and Delivery Reports
Office 365 Troubleshooter

5. Service Requests Service requests: Response times:
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Service Requests
12: Monitoring Office 365
Service requests:
Used to obtain help from Office 365 team
Initiate from Office 365 admin center, support page
Response times:
Standard plans
Elevated support

6. Connectivity Analysis Tools
12: Monitoring Office 365
Two sets of connectivity analysis tools:
Microsoft Remote Connectivity Analyzer (RCA)
Tests run from
No client requirements
Select problem area, then run a test
Microsoft Connectivity Analyzer tool (MCA)
Tests run from client computer
Installed in client, requires .NET Framework 4.5
Set of test questions

7. Demo: Microsoft Remote Connectivity Analyzer

8. Microsoft Online Services Diagnostics and Logging Support Toolkit
12: Monitoring Office 365
Network diagnostics for all Microsoft Online services
Includes functionality from RCA and MCA
Installed on a client computer, and requires:
.NET Framework 4 or later
Windows Azure Active Directory Module for Windows PowerShell for some tests
Designed to be used while experiencing a problem
Produces a set of log files
Click here to enter text.

9. Lync Transport Reliability IP Probe
12: Monitoring Office 365
Checks transport between client and Lync Online
Used in browser, requires Java
TRIPP performs several tests:
Speed
Route
VoIP
Firewall

10. Demo: Lync Transport Reliability IP Probe

11. Hybrid Free/Busy Troubleshooter
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Hybrid Free/Busy Troubleshooter
12: Monitoring Office 365
Guided-walk-through, available from
Provides:
Troubleshooting steps
Overview of how Free and Busy is designed to work
Links to other free/busy troubleshooting tools
Start points:
My Cloud user cannot see Free/busy for an on-premises user
My On-premises user cannot see Free/busy for a cloud user

12. Message Tracking Tools
12: Monitoring Office 365
Message Header Analyzer
Delivery reports
Exchange Online message trace tool in the Exchange Admin Center (EAC)
Delivery reports in the EAC
Personal delivery reports in OWA

13. Monitor Service Health
Office 365 Management Pack for SCOM

14. Service Health and Planned Maintenance
12: Monitoring Office 365
Service health
Health status
Current day, last 6 days, 30 day history
Planned maintenance
Upcoming and historical maintenance
Date and time
RSS feeds
Subscriptions added to the Common Feed List
IE and Outlook
New events and updated events

15. Office 365 Management Pack for SCOM
12: Monitoring Office 365
SCOM Management Pack for Office 365
Performs basic tests
Login to Office 365 portal
Access Office 365 mailbox
Access Office 365 Team Site

16. Analyze Reports
Windows PowerShell Reporting in Exchange Online

17. Auditing Reports Office 365 admin center>reports>auditing
12: Monitoring Office 365
Office 365 admin center>reports>auditing
Mailbox access by non-owners
Role group changes
Mailbox content search and hold
Mailbox litigation holds
Print reports

18. Mail and Protection Reports
12: Monitoring Office 365
Office 365 admin center>reports>mail
Active and inactive mailboxes
New and deleted mailboxes / groups
Mailbox usage / types of mailbox connections
Office 365 admin center>reports>protection
Received /sent mail
Received / sent spam
Malware detections
Top malware
Chart or Table views

19. Mail Protection Reports for Office 365
12: Monitoring Office 365
Office 365 admin center>reports>download your reports>Mail protection reports (Excel)
Download link to Microsoft Download Center
Excel 2013 reporting workbook
Install creates desktop shortcut
Run queries from report workbook tabs
Drill down into details tabs
Look for trends and anomalies in data

20. Exchange Online Protection Reports
12: Monitoring Office 365
EOP auditing reports help organizations meet regulatory, compliance and litigation requirements
EOP auditing reports are the same as Office 365
Exchange admin center>compliance management>auditing
Non-owner mailbox access report
Administrator role group report
In-Place eDiscovery & Hold report
Per-mailbox litigation hold report
Enable mailbox audit logging

21. Demo: Reports

22. Windows PowerShell Reporting in Exchange Online
12: Monitoring Office 365
Auditing cmdlets
Get-AdminAuditLogConfig
New-MailboxAuditLogSearch
Message tracking cmdlets
Get-MessageTrackingReport
Search-MessageTrackingReport
General reporting cmdlets
Get-LogonStatistics
Get-MailboxStatistics

23. Module Review
Analyze Reports