1. PRESENTATION ON ONE STOP SHOP (OSS)By
ROGERS AMISI
KENYA INVESTMENT AUTHORITY

2. ONE STOP SHOP: THE CONCEPT
An investment facilitation strategy where relevant government agencies are brought to one location, coordinated and streamlined to provide prompt, efficient and transparent services to investors
Aimed at simplifying and shortening of procedures and guidelines for issuance of business approvals, permits and authorizations thereby, removing bottlenecks faced by investors in establishing and running businesses.

3. KEY PRINCIPLES OF OSS C – Convenience E – Efficiency S – Simplicity
The O.S.S is guided by the following principles:
C – Convenience
E – Efficiency
S – Simplicity
S – Speed
T – Transparency

4. TYPES OF SERVICES (FIRST PHASE)
Business incorporation and Registration
Facilitating of Approvals - Permits and Licenses
Provision of investment information

5. WHAT ONE STOP SHOP DOES;
Substantially reduces the cost of doing business
Ensures FDI, DDI and Investor Tracking
Simplifies procedural steps
Shortens service delivery time (business registration and establishment). It takes 72hours and 24 hours to incorporate a business in Egypt and Ethiopia respectively.

6. WHAT ONE STOP SHOP DOES; (cont’d)
Ensures Transparency
Provides adequate investment information to investors
Ensures close and professional working relationship among government agencies to meet the needs of investors
Triggers and fast tracks public sector reform which would ultimately result in structurally more attractive investment environment

7. THE NEED FOR O.S.S To address administrative bottlenecks
To reduce high cost of doing business
To eliminate dealing with multiple Agencies
To eliminate use of discretion and lack of transparency in granting approvals, licenses, permits, etc
To eliminate over-bureaucratization in procedures and processes
To do away with poor service delivery

8. FEATURES OF OSS
Kenyan Model: “Hybrid of approving & facilitating OSS Framework”
Participating agencies maintain existing mandates and responsibilities within the structure of the OSS
Only statutory provisions are administered at the OSS and not special applications
streamlining and coordinating operations of Agencies to deliver highest service standards
The OSS serves both Foreign and local Investors

9. FEATURES OF OSS (cont’d)
KenInvest coordinates and provides frontline services under the OSS service
Agencies establishing presence in phases at the OSS
The approval time of 24hours for business entry approvals being explored
The OSS covers investments into all sectors of the economy

10. FEATURES OF OSS (cont’d)
All participating agencies have reviewed, re-engineered and streamlined their procedures and requirements to attain set standards
A monitoring mechanism has been put in place to track processes and ensure compliance with service standards
Single Payment Management System to be put in place to facilitate payment of fees.

11. COMMENCEMENT OF BUSINESS
Process of OSS/MODEL
ENQUIRY/INFORMATION
PROCESSING
PAYMENTS
COMMENCEMENT OF BUSINESS
Registration &
Incorporation
Investor
Payments
(Commercial Bank)
Collection of Approvals/Licenses
Post Establishment Services
OSS
Front Office
Business Approvals & Licenses
Advisory Services

12. PARTICIPATING MINISTRIES/AGENCIES
Kenya Investment Authority (KenInvest)
Ministry of Immigration and Registration of Persons
Ministry of Environment
County Government of Nairobi
Ministry of Land
“Lawyers”
Department of Tourism
Federation of Kenya Employers
Kenya Power
Export Processing Zones Authority

13. CONCLUSION
The Success of the One Stop Shop Process has depended largely on the ability of all the Ministries and agencies involved in investment facilitation to work together harmoniously to meet the needs of investors.

14. THANK YOU FOR YOUR ATTENTION