1. Checking in at a hotel

2. Checking in Receptionist Guest Who and where are the two persons?
What’s the man probably doing?
Checking in
Receptionist
Guest
Front Desk

3. Put the following steps of checking in at a hotel (with a reservation) in the correct order.
1. The guest is asked to fill out the registration form.
2. The receptionist greets the guest and offers help.
3. The guest is asked to pay the deposit.
4. The receptionist gives the room key to the guest.
5. The receptionist finds out whether the guest has a reservation or not.
6. The guest is asked to produce some form of ID.
7. The receptionist checks the record of the reservation.
Correct order: (2)—(5)—(7)—(6)—(1)—(3)—(4)

4. Procedure for checking in at a hotel
(with a reservation)
1. The receptionist greets the guest and offers help. (2)
2. The receptionist finds out whether the guest has a reservation or not. (5)
3. The receptionist checks the record of the reservation. (7)
4. The guest is asked to produce some form of ID. (6)
5. The guest is asked to fill out the registration form. (1)
6. The guest is asked to pay the deposit. (3)
7. The receptionist gives the room key to the guest. (4)

5. Acceptable forms of ID
ID Card
Driver’s License
Passport

6. Watch a video clip and answer the questions
Does the guest have a reservation?
What type of room does the guest finally check in to?
What form of ID does the guest produce?

7. Does the guest have a reservation?

8. What type of room does the guest finally check in to?

9. Why doesn’t the guest check in to the single room that he has reserved?

10. What form of ID does the guest produce?

11. Read the dialogue and translate the underlined sentences
Receptionist: Good morning. Welcome to the Transnational Hotel. What can I do for you? Guest: Good morning. My name is Tom Sanders. ①I have a reservation for a single room for three nights. Receptionist: Alright, Mr. Sanders. Let me pull up your reservation. I can’t seem to find a record of your booking. Did you book the room directly through us, or did you use a hotel reservation service or a travel agent? Guest: I booked it directly through you. ②I’ve already also paid a deposit on the first night. I have a reservation number if that helps. Receptionist: Yes. Sure. Can I see that, please? Thank you.

12. Translation
①I have a reservation for a single room for three nights. 我预订了一间单人房，住三晚。 ②I’ve already also paid a deposit on the first night. 我已经支付了第一晚的押金。

13. Read the dialogue and translate the underlined sentences
Guest: What about the wireless Internet? Receptionist: Oh. It’s really easy. This is your access code and instructions on how to use it. ③ If you have any problems, feel free to call the front desk. And this is a list of all the hotel amenities, like the gym and the indoor pool. Guest: Ah. Thank you very much. Receptionist: You’re welcome. ④Could I have some form of ID please? And could you just fill out this registration form? Guest: Sure. Here’s my driver’s license. Receptionist: Thank you.

14. Translation
③If you have any problems, feel free to call the front desk. 如果您有任何问题，请随时呼叫前台。 ④Could I have some form of ID please? And could you just fill out this registration form? 请出示您的身份证件。请您填写入住登记表。

15. Read the dialogue and translate the underlined sentences
Receptionist: Alright. ⑤I’ve got you all checked in to your room. This is your room key. You’re in room 653. ⑥Just leave your suitcase here and the bellboy will bring it up. Guest: Great. Thank you very much. Receptionist: If you need anything please feel free to dial the front desk. Enjoy your stay. Guest: Thank you. Receptionist: You’re welcome.

16. Translation
⑤ I’ve got you all checked in to your room. This is your room key. 入住手续都办好了。这是您的房间钥匙。 ⑥ Just leave your suitcase here and the bellboy will bring it up. 请将手提箱留在这里，行李员会为您送上楼。

17. Listen to the recording and fill in the blanks
Focus2 2
Listen to the recording and fill in the blanks
Receptionist: Good morning! How may I help you, sir?
Bill: I’d like to (1) , please.
Receptionist: Certainly. (2) , please?
Bill: My name is Bill Martin.
Receptionist: Thanks. Now could you (3) , please?
Bill: Sure. Here you are.
Receptionist: A (4) for three nights, non-smoking. Am I right?
Bill: Yes. That sounds right.
Receptionist: Could I swipe your (5) , Mr. Martin?
Bill: Sure. Here you are.
Receptionist: Thanks. Mr. Martin, here’s your (6) with your room
number. It’s on the fourth floor. The bellboy will take your
bags up to your room.
check in
May I have your name
fill out this registration form
single room
credit card
key card

18. Match the English words/phrases with their Chinese equivalents
Gender/Sex
Nationality
Arrival Date
Departure Date
Passport/ID Number
Issue Date
Place of Issue
Expiry Date
Cash/Credit card
Guest Signature 性别
退房日期 国籍
签发日期
现金/信用卡
客人签名
护照/身份证号码
签发地点
入住日期
有效期至

19. Summary
Procedure for checking in at a hotel
Useful sentences

20. Procedure for checking in at a hotel (with a reservation)
1. The receptionist greets the guest and offers help.
2. The receptionist finds out whether the guest has a reservation or not.
3. The receptionist checks the record of the reservation.
4. The guest is asked to produce some form of ID.
5. The guest is asked to fill out the registration form.
6. The guest is asked to pay the deposit.
7. The receptionist gives the room key to the guest.

21. Useful sentences
Welcome to the Transnational Hotel. What can I do for you?
I have a reservation for a single room for three nights.
I’ve already paid a deposit on the first night.
Could I have some form of ID please?
Could you just fill out this registration form?
I’ve got you all checked in to your room. This is your room key.
Just leave your suitcase here and the bellboy will bring it up.

22. Assignment Fill out a registration form with the given information
Work in pairs to make up a conversation “Checking in at a hotel”, video it with your mobile phone and send the video clip to my box