1. Transforming Conversations: A Guide
Mobius, Inc.: Partners
for Strategic Change
Mobius, Inc © 2012

2. Agenda Overview: Transforming Conversations
Introduction to the Mobius Model: a Guide
Exercise: Listening to Understand
Case Study: Transforming Questions
Wrap-up
Mobius, Inc © 2002

3. Mobius, Inc © 2002

4. Anger Fear “Wrong” “Don’t Understand” “Trouble” “Fault” “Mistakes”
Mobius, Inc © 2002
“Mistakes”
“Don’t Want”

5. Anger Fear Past Future Blame Worry Control Avoid “Wrong” “Don’t
Understand”
“Fault”
“Trouble”
Mobius, Inc © 2002
“Mistakes”
“Don’t Want”

6. Mutual Understanding Acknowledgment Responsibility Possibility
ASSESSING
WHAT’S PRESENT
WHAT’S MISSING
Responsibility
Possibility
IMPLEMENTING
WHO
WHAT
WHEN WE
Capability
Commitment
DECIDING
STRATEGY
RESOURCES
SKILLS
CHOOSING
GOALS
VALUES
Mobius, Inc © 2002

7. Anger Fear Past Future Blame Worry Control Avoid “Wrong” “Don’t
Understand”
Mutual
Understanding
Acknowledgment
“Fault”
“Trouble”
Responsibility
Possibility
Capability
Commitment
Mobius, Inc © 2002
“Mistakes”
“Don’t Want”

8. Listening for Understanding Exercise (7 minutes)
In pairs – chose a Speaker and a Listener
Speaker tells about a challenge s/he faces at work
Listener listens for understanding
After listening for about 3 minutes Listener asks the Speaker if Listener can tell the Speaker what they have heard so far.
Listener tells speaker and then asks Speaker if s/he feels understood
Mobius, Inc © 2002

9. Mobius, Inc © 2002