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Workplace 2.0 Keynote Address GTEC 2007
Ken Cochrane Chief Information Officer of the Government of Canada
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Government 2.0 Paradigm Shift Expectations are high! Workplace is key
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The Public Sector Value Chain*
The right workplace Internal Services Engaged & Supported Employees Citizen Client Satisfaction Trust & Confidence External Services *Heintzman and Marson 2003
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But we need new methods and tools
Workplace 1.0 We work hard But we need new methods and tools Job gets done!
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1.0 Workplace 2.0 Getting to Workplace 2.0 Environment Tools
Management
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Environment Tone Behaviours Opportunities Service Orientation
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Environment Setting the right tone
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Encouraging the right behaviour
Environment Encouraging the right behaviour
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Finding opportunities
Environment Finding opportunities
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Environment Focus on service
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Environment Community Enablement
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Tools Services 2.0 Collaboration Knowledge Sharing
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Business Intelligence
Tools Services 2.0 Departmental Programs Pension Marketplace Travel Standard Payments Core functions Business Intelligence Payroll Materiel Recruitment HR Portal Learning HR Finance Budget Office Other HR Other Finance
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Tools CIOB Communities Identity Information Management Security
Service Privacy Information Technology
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Management Policy Alignment Performance
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Management RSS Wikis Blogs Portals Consultation
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Workplace 2.0 Innovative Connected Empowered Respected
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What’s Next ? 3.0 Workplace
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Rowing photographs courtesy of Rowing Canada Aviron.
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