1. CODE

2. Stealth Adoption Tactics: A Panel Discussion

3. Moderator: David Carr
Forbes Contributor, author, Social Collaboration for Dummies

4. Teri Wayne

5. Cintia DeAnda

6. Dan Thomas

7. Internal
Community
Customer Community
Judi Cardinal

8. Community Facts Panelist Teri Wayne Cintia DeAnda Dan Thomas
Judi Cardinal
Industry
Financial Services
Financial services
Cloud Delivery Platform
Number of Employees
10,000
5,000
100,000 (50K on Jive)
6500
Launched Jive
March 2015
June 2015
October 2015
JIVE-x: Oct 2014
JIVE-x: August 2015
Type of Implementation
Intranet replacement/ consolidation
Intranet
Social collaboration
Customer Community
Version of Jive
v8 hosted
V8 on-prem (upgrading this year)
v8 on-prem
Hosted 7.1 > Cloud as of 2/16

9. Question 1: What were the key points you used to communicate to your users/employees about the change? How did you communicate? What are some of the most successful methods you used?

10. Question 2: What was your most surprising success?

11. Question 3: How do you enable and encourage executives to engage?

12. Question 4: Do you have a special name for your advocates
Question 4: Do you have a special name for your advocates? What are some of the things they are tasked with in the community?

13. Question 5: How are users/employees trained to use Jive
Question 5: How are users/employees trained to use Jive? What has been most successful?

14. Question 6: Overall, what was the biggest challenge you faced in getting employees/users to adopt Jive? How did you solve it?

15. Question 7: What were some of your risk mitigation challenges – how did they relate to adoption?

16. Question 8: If you had to launch again, what would you do differently?

17. New York Life – Key Takeaways
Numbers, numbers, numbers!  The participation rate is a great proxy for "engagement," a corporate good
Show examples & publish them!
Get Community Managers to tell their stories about how collaboration is making work get done better and faster

18. Euroclear –Key Takeaways
Secure, sustainable leadership buy-in
Use analytics, ROI and anecdotes to showcase the benefits
Seed the ecosystem with valuable content, people and interaction
Be patient and provide support

19. Lloyds – Key Takeaways
Show value - collaboration doesn't make sense without value
Speak to people about how that value can relate to them. Don't say 'we'd love you to blog', say 'if you blogged you could save time in XYZ and help the community'
Understand that people don't 'get' collaboration

20. Akamai – Key Takeaways Jive-x Customer Community
Communicate how the community fits in your overall Digital Customer Journey (internally & externally)
Create a robust onboarding & welcoming process
Provide value added self-service content & respond timely to questions
Jive-n Internal Community
Prioritize training on notification & content management to avoid information overload
Establish broad governance & standards before you launch
Define a clear shared value proposition (“Fast, reliable & secure”)
If User Experience or Web Security is an issue or concern reach out to your Jive representative for solution options