1. The 10th of June

4. Divide the following words and phrases into groups:
Grilled vegetables, stuffed pike, Greek salad, French fries, chicken soup, mushroom potage, rice, ice-cream, fruit salad, roast chicken, fried cod, orange juice, steak, coffee, Ceaser salad, steamed salmon, veal chop, clear soup, mineral water, tea, apple pie, stewed meat, cheesecake, tomato and cucumber salad, mashed potato, crab salad, onion soup
Side dish
Meat dish
Fish
dish
salad
soup
drink
dessert

5. Answers: Side dish Meat dish Fish dish Salad soup drink dessert
Grilled vegetables
Roast chicken
stuffed pike
Greek salad
Chicken soup
Orange juice
Ice-cream
French fries
steak
fried cod
Ceaser
salad
mushroom potage
coffee
fruit salad
rice
veal chop
steamed salmon
tomato and cucumber salad
clear soup
mineral water
apple pie
mashed potato
stewed meat
boiled pike-perch
crab salad
onion soup
tea
cheesecake

6. USEFUL WORDS AND PHRASES
complaint – жалоба
How can I help you? – Как я могу Вам помочь?
I think there’s been a mistake. – Я думаю здесь ошибка.
I ordered … and you’ve brought … Я заказал … а Вы принесли…
I’ll change it for you – Я Вам это заменю.
I’ll bring you… - Я принесу Вам…
Would you like to order anything else? – Вы бы хотели заказать что-нибудь ещё?

7. USEFUL WORDS AND PHRASES
Is everything to your satisfaction? – Вас все устраивает?
Can I suggest … ?- Могу я предложить …?
I apologise – Я приношу извинения
Please accept my apologies - Пожалуйста примите мои извинения
We’ll pay for it to be cleaned – Мы заплатим за чистку
We’re short-staffed – У нас не хватает персонала.
Sorry to keep you waiting – Простите за то, что заставили Вас ждать

8. USEFUL WORDS AND PHRASES
Too + sweet сладкий
spicy острый
rare сырой
dirty грязный
noisy шумный
This cake is too sweet.
This steak is too rare.

9. LISTENING Draw a  if the statement is true, and  when it is false!
It is not my fault – это не моя вина
to be familiar with smth – быть знакомым с чем-л
delay - задержка
on the house – за счет заведения
Draw a  if the statement is true, and  when it is false!
The guests were satisfied with the service.
The food was good and fresh.
The restaurant had a new cook.
There were many delays in the kitchen.
The first waitress offered coffee on the house.

10. LISTENING “0”mistakes – 5 “1” mistake – 4 “2” mistakes - 3 2 3  4 5
“0”mistakes – 5
“1” mistake – 4
“2” mistakes - 3
“3” and more mistakes - 2

11. READING
to be covered – быть покрытым I do apologise – Я приношу свою извинения to spill something to offer somebody coffee - предлагать кому-либо кофе It’s on the house – Это за счет заведения

12. MAKING UP A DIALOGUE

13. REFLECTION + - The student’s name 1. Was active during the lesson
2. Watched the video with interest and everything was clear
3. Made mistakes while reading the dialogues
4.It was difficult to make up a dialogue

14. HOME TASK Study the new words and phrases
Make up your own dialogue to the topic “Complaints at the restaurant” using the new words

15. THANK YOU FOR
THE LESSON!