1. EMEA TS Support Simplivity 380 System Services
June 2017

2. HPE SimpliVity 380 with OmniStack support services
5th June – NPI/NSI; 19th June – first service delivery date
Mandatory Installation and Startup Service for HPE SimpliVity 380 (ordered per node)
HA114A1#5LY – HPE Simplivity 380 HW installation service
Datasheet link:
HA124A1#5LZ – HPE Simplivity 380 REMOTE software installation service (if onsite installation is needed, work with EMEA vTeam to prepare a SoW)
Datasheet link:
Mandatory minimum support level: 3yr Proactive Care NBD
Basic: 3yr Proactive Care NBD
Standard: 3yr Proactive Care 24x7
Optimized: 3yr Proactive Care 6hr CTR
#TT3 – Hardware Support SKU
#XXX – Software Support SKU (Varies by SW Product – 24 options)
Additional offerings
Foundation Care available to upsell to Datacenter Care (not available to be sold as a standalone service)
Services under investigation
Packaged onsite SW installation service for security sensitive customers
Datacenter Care
Flexible Capacity
Software / Firmware update service
Watson and OCA rules will enforce the mandatory support requirements

3. HPE Pointnext services for HPE SimpliVity 380 with OmniStack
Optimise your HPE SimpliVity 380 with OmniStack experience with Proactive Care
Prevent problems before they occur
Solve problems faster
Stay informed and in control
Proactive scans with recommendations and advice*
Patch & software assessment and update recommendations
Incident trend reports to help identify configuration or environment issues
Access anytime, anywhere and from any device to a personalized dashboard with all of the current information for your monitored devices.
Access to a global knowledgebase and a community of experts.
Connected Devices* provide
Pre-failure alerts
Automatic call logging
Immediate, highly accurate diagnostics reducing problem Identification time
Automatic parts dispatch
Rapid connection to a technical solution specialist (TSS)
Response centers backed by HPE’s global delivery and expertise
These are the three key elements of HP Proactive Care service. We help you prevent problems before they occur using data analysis from a Proactive Scan, Firmware/patch analysis, and incident/trend reports. You will receive tailored reports with data analysis, recommendations, and advice from a Technical Account Manager.
We want to help you solve problems faster – using 24x7 monitoring, that will rapidly and accurately diagnose a problem that may be occurring, automatically dispatch parts, and if you need to call in you will have an enhanced call experience, working with a Technical Solution Specialist who will manage your case from start to finish, engaging with any specialists as needed.
Very importantly, it is critical that you stay informed and in control with access anytime, anywhere and from any device to a personalized dashboard with all of the current information for your monitored devices. Plus you have access to a global knowledgebase and a community of experts.
Each of these elements come together as HP Proactive Care service.
Fast and Successful implementations with installation and deployment services
*OmniWatch proactive remote support technology will be part of the functionality of the solution. Automated call logging, automated health monitoring, real-time alerts

4. HPE Pointnext services for HPE SimpliVity 380 with OmniStack
Holistic Hyper Converged integrated solution support
Storage
HPE Support knows the integrated solution as a single device (HW & SW)
Server
24 x 7 solution support availability with proactive resolution
OS / Application
Solution support specialized call center dedicated to Hyper Converged solutions
Hyper Converged call center
Network
Proactive reports to prevent downtime and maximize return on investment
Software