5/28/2018 3:09 PM BRK3140 Building a smart building using IoT and Microsoft Dynamics 365 for Field Service title Gonçalo Antunes Sr. FastTrack Program.

5/28/2018 3:09 PM BRK3140 Building a smart building using IoT and Microsoft Dynamics 365 for Field Service title Gonçalo Antunes Sr. FastTrack Program Manager Pedro Sacramento © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Agenda and Takeaways 5/28/2018 3:09 PM
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Session Agenda Session Agenda
5/28/2018 3:09 PM Session Agenda Session Agenda Why IoT, Connected Field Services – Business Reasons All pieces and how they fit together End to end scenario Q&A Why IoT, Connected Field Services – Business Reasons All pieces and how they fit together End to end scenario Q&A © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Session objectives and takeaways
Tech Ready 15 5/28/2018 Session objectives and takeaways Session objective(s): Present the Connected Field Service Addon Solution as a good starting point for bringing environment data from devices, through Azure, into Dynamics 365, enabling a more efficient facilities management Show a real scenario where many of the tools and services available are being used to create a Smart Building solution concept Explore the different tools and services available to build up an IoT solution Session takeaways Learn how to create and develop a simple IoT solution and bring data into your Business Be empowered with tools and ideas to build your own solution to manage buildings Be inspired by the concept and capabilities of the Azure IoT and Dynamics 365 suites © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Business Reasons 5/28/2018 3:09 PM

IoT is a business revolution being fueled by technology
Microsoft 2016 5/28/2018 3:09 PM IoT is a business revolution being fueled by technology Connect your things Capitalizing on IoT “Every business will become a software business, build applications, use advanced analytics and provide SaaS services.“ – Satya Nadella Transform your business Turn data into insights © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

IoT is not just about collecting data…
Microsoft 2016 5/28/2018 3:09 PM IoT is not just about collecting data… Things Connectivity Data Analytics Action …It’s about how you can use the data to gain VALUE. © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Our Vision Smart Office Application Supplies Comfort Data Insights
Microsoft 2016 5/28/2018 3:09 PM Our Vision Smart Office Application Supplies Comfort Data Insights Security Lighting Noise Level Energy use © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Our Journey Things Data Analytics Action Connectivity Microsoft 2016
5/28/2018 3:09 PM Our Journey Things Connectivity Data Analytics Action © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Our Journey Things Data Analytics Action Connectivity
Microsoft 2016 5/28/2018 3:09 PM Our Journey Things Connectivity Data Analytics Action Detect, troubleshoot, and resolve issues early Fix issues the first time Integrate new technology into your field service operation © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Our Value Efficient processes Higher Productivity Reduce Costs
5/28/2018 3:09 PM Our Value Efficient processes Businesses become smarter with real-time insights while reducing costs. Can help reduce inventory, time to market and production downtime. Higher Productivity Provide good working environment, improve labor productivity. Reduce Costs With improved asset utilization, productivity, and process efficiencies can reduce costs. Enhanced Asset Utilization Improve tracking of assets and run prevent maintenance to improve asset utilization. © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/28/2018 3:09 PM Our Value Key Benefits Reduce downtime with proactive alerts from connected devices. Address issues faster by remotely monitoring devices and keeping customers in the loop. Reduce maintenance costs by dispatching a technician with the right expertise, availability, and location to the job. © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

IoT Devices & Cloud Patterns
5/28/2018 IoT Devices & Cloud Patterns Field Gateway Device Connectivity & Management Analytics & Operationalized Insights Presentation & Business Connectivity RTOS, Linux, Android, iOS, Windows Devices Protocol Adaptation Batch Analytics & Visualizations Azure HDInsight, AzureML, Power BI, Azure Data Factory Hot Path Analytics Azure Stream Analytics, Azure Storm Presentation & Business Connections Websites, Mobile Services Dynamics, BizTalk Services, Notification Hubs Hot Path Business Logic Service Fabric & Actor Framework Cloud Gateway Event Hub © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

IoT Reference Architecture
TechReady 23 5/28/2018 3:09 PM IoT Reference Architecture © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

How pieces fit together
5/28/2018 3:09 PM How pieces fit together © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

IoT is not just about collecting data…
Microsoft 2016 5/28/2018 3:09 PM IoT is not just about collecting data… Things Connectivity Data Analytics Action …It’s about how you can use the data to gain VALUE. © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/28/2018 3:09 PM How pieces fit together Power Low/High Hardware/Software Raspberry Pi/Arduino/Windows/Other Apps Headless/Headed Sensors Temperature/Lights/Presence HATs Device Twins/Gateways Things © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/28/2018 3:09 PM How pieces fit together UWP App Headed App running on Windows 10 IoT Core Reading from Sensors Communicating with Azure IoT Interacting with End-User Things © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/28/2018 3:09 PM How pieces fit together Things TPM Authentication with Azure IoT Hub 2 Tasks running, triggered by Dispatch Timers Read Sensors Update UI Send to Azure DispatcherTimer timer = new DispatcherTimer(); timer.Tick += Timer_Tick; timer.Interval = TimeSpan.FromSeconds(10); timer.Start(); Await IoT Message Receive Message Handle Command DispatcherTimer timer2 = new DispatcherTimer(); timer2.Tick += Timer2_Tick; timer2.Interval = TimeSpan.FromSeconds(5); timer2.Start(); © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/28/2018 3:09 PM How pieces fit together Connectivity © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/28/2018 3:09 PM How pieces fit together Components of an Azure Stream Analytics Application Data OUTPUT [Result of Query] Azure SQL DB Azure Event Hubs Azure Blob Storage INPUT Source of Events Azure IoT Hub Reference Data Query runs continuously against incoming stream of events Stream Analytics Query Events Have a defined schema and are temporal (sequenced in time) Service Bus Queues © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/28/2018 3:09 PM How pieces fit together Input: Azure IoT Hub Outputs: Service Bus Queues Azure SQL Server Power BI … Data © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/28/2018 3:09 PM How pieces fit together Data Queries Manipulate as SQL © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/28/2018 3:09 PM How pieces fit together Data Azure SQL Server Telemetry is stored in a SQL table © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/28/2018 3:09 PM How pieces fit together Data Collect Data from Streaming Job Output and send it to Dynamics 365 Device Readings Device events and Requests © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/28/2018 3:09 PM How pieces fit together Data Send data from Dynamics 365 to Devices Use the OOB Connected Field Services Solution (CRM-To-IoT Logic App) Or… develop your own Azure Aware code registered with the Service Endpoint (Azure Service Bus) © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/28/2018 3:09 PM How pieces fit together Analytics Pre-built content packs, consisting of dashboards and reports, for popular SaaS solutions Real-time dashboard updates Secure, live connection to your data sources, on-premises and in the cloud Intuitive data exploration by using natural language query Integration with familiar Microsoft products, and commitment for scale and availability in Azure Fast deployment, hybrid configuration, secure, and integrated with existing IT systems © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/28/2018 3:09 PM How pieces fit together Analytics © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/28/2018 3:09 PM How pieces fit together Action Device Requests / Events Reboot Request Parameters User Interactions Request Service User Comfort Level Device Readings Room Conditions © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/28/2018 3:09 PM How pieces fit together Action Force Reboot Reboot Device Refresh Parameters Logic Update Set Parameters Set Appliances parameters Acknowledge Confirm User Request for Onsite Service Business Logic an User Interactions Device Requests / Events Device Readings © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/28/2018 3:09 PM How pieces fit together Action Azure Web App Information from devices Information from Weather API © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/28/2018 3:09 PM How pieces fit together Action Connected Field Service © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/28/2018 3:09 PM How pieces fit together Action Portal Device Simulator © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/28/2018 3:09 PM How pieces fit together Action Portal Device Simulator - Alerts © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/28/2018 3:09 PM How pieces fit together Action Dynamics 365 – IoT Alert © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/28/2018 3:09 PM How pieces fit together Action Dynamics 365 – IoT Device Command © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/28/2018 3:09 PM How pieces fit together Action Portal Device Simulator – Device Reboot © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/28/2018 3:09 PM How pieces fit together Action Dynamics 365 – Create Work Order © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

End to end scenario 5/28/2018 3:09 PM

Identified improvements areas
5/28/2018 3:09 PM New Building New building location with open spaces and Support Engineering teams. Identified improvements areas Room temperature not fine tune and different across rooms Variant noise levels throughout the day Manual AC switches across the rooms with different temperature levels © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Putting next generation of solutions to use
5/28/2018 3:09 PM Putting next generation of solutions to use Provide intelligence to key stakeholders Anticipate potential issues Assuring comfortable working conditions © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Smart Office Application Architecture
5/28/2018 3:09 PM Smart Office Application Architecture Presentation/UX © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft Azure IoT services
Devices Device Connectivity Storage Analytics Presentation & Action Event Hubs SQL Database Machine Learning App Service Service Bus Table/Blob Storage Stream Analytics Power BI External Data Sources DocumentDB HDInsight Notification Hubs Data Factory Mobile Services BizTalk Services Dynamics 365 { }

Next steps KPIs Reporting Portals Machine Learning Noise level
5/28/2018 3:09 PM Next steps KPIs Noise level Presence Lighting Supplies Reporting Noise Maps Statistics Portals Machine Learning Inputs: Device Readings, Device Events, Temperature set, User Comfort Outputs Adjusted temperature, preventive maintenance © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/28/2018 3:09 PM Resources Github Repository Soffia - Connected Field Service Appsource Architecture Azure IoT IoT Suite IoT Hub IoT SDKs Windows Devices Windows 10 IoT Core © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Please evaluate this session
Tech Ready 15 5/28/2018 Please evaluate this session From your Please expand notes window at bottom of slide and read. Then Delete this text box. PC or tablet: visit MyIgnite Phone: download and use the Microsoft Ignite mobile app Your input is important! © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5/28/2018 3:09 PM BRK3140 Building a smart building using IoT and Microsoft Dynamics 365 for Field Service title Gonçalo Antunes Sr. FastTrack Program.

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5/28/2018 3:09 PM BRK3140 Building a smart building using IoT and Microsoft Dynamics 365 for Field Service title Gonçalo Antunes Sr. FastTrack Program.

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