1. Classroom Polling Service (i>clicker)
Todd Maniscalco and J.P. Brannan August 9, 2016

2. Agenda Introductions Service Description Value Proposition Metrics
Cost
Security
More information
Q&A

3. Introductions Service owner: Todd Maniscalco
Service manager: Patrick Graham
Other service delivery team members:
Kelly Chan

4. Service Description Service name: Classroom Polling
Product(s): i>clicker, REEF
Description:
The classroom polling service, also referred to as audience response system or student response system, allows instructors to quickly ask a question and instantly receive responses from each student during class
Available to:
Faculty, Instructional Professionals, Students
Fee to end user? Yes, for student users
Service tier: One

5. Instructional Services Integrations
Relevant Services(s) are Highlighted in Yellow.
Plagiarism Detection
(Turnitin)
Via Blackboard API and LTI (Learning Tools Interoperability)
SIS (Peoplesoft)
Classroom Polling
(i>clicker)
Blackboard
ePortfolios (Digication)
Course site request
Term-based managed enrollment
Lecture Capture (Panopto)
Video Streaming
(Kaltura)
Online Training
(Lynda.com)
Library Reserves
(Ares )
Publisher Tools (Pearson, others)

6. Value Proposition Value proposition Customer impact Key benefits
Anonymous polling option allows for candid responses
One tool (re-)used for multiple classes at a flat cost saves students money
Purchase is available through Cornell Store, as with other course supplies.
Institutional adoption prompts the vendor to subsidize instructor tools (Instructor kit price reduction from $100 to $0)
Customer impact
Allows instructors to show summary of results instantly
Saves class time
Allows recording of student responses for assessment and grading
Key benefits
Increases student engagement
Integration with Course Management System (Blackboard)

7. Metrics Apr 2016 May 2016 Jun 2016 # of Instructors 372 373
# of Students– i>clicker
24,418
24,454
19,283
# of REEF-Administered Courses* 1
# of REEF Polling Student Accounts
671
370 33
See Full Quarterly Report Online at
* Academic Technologies does not recommend use of the REEF admin application for Cornell faculty, but it is available upon faculty request.

8. Cost Cost to deliver the service:
Fee for service: Yes, for students ($43 for clicker, $10/semester for REEF app)
FY 16 Total Cost
$51,843
Hardware & Software $0
Labor
$47,130
Staff Support
$2,357
Administrative Overhead 5%

9. Security What risks does use of the service mitigate?
Data integrity (risk of miscounting).
Confidentiality of student materials
How does the service mitigate risks?
Automates counting/summarizing
Contractual constraints

10. More information
Service web page:
Service level expectations:
Service catalog entry:
Service quarterly report:

11. Questions? Todd Maniscalco: tam42@cornell.edu
Patrick Graham:
Consulting/Training support: