1. Programme Review
Directorate of Quality Promotion
QP_DN

2. Programme Review National Context Institutional Context
Institutional Audits
Programme Accreditation
National Reviews
PQM and Capping
Institutional Context
Merger
Academic Topography
University of Technology
Directorate of Quality Promotion
QP_DN

3. Programme Review
Essential feature of quality management at TUT and began in 2003 and piloted in two pilot faculties
Scheduled Faculty and Campus reviews
Programme review is a natural activity within our concept of quality and our quality management system
Demonstrate that none of our programmes are of questionable quality, and that we have effective, efficient and functioning internal programme quality management mechanisms.
Directorate of Quality Promotion
QP_DN

4. Programme Review Purpose
The purpose of a programme review is to assess the value or worth of an academic programme within its local, regional, national and international contexts.
It requires a programme group to make self-judgements regarding all their teaching and learning, research and community engagement activities in a critical but constructive manner
Premised upon a reflective, diagnostic, and continuous improvement approach and is therefore primarily developmental
Directorate of Quality Promotion
QP_DN

5. Programme Review Purpose
It aims to signal where the academic programme is in its developmental trajectory
Requires clearly articulated self-improvement plans with measurable targets within specified timeframes to remedy any identified weaknesses and improve practices
1st Phase to look at the total offerings to establish base line programme intelligence.
Directorate of Quality Promotion
QP_DN

6. Quality Definitions Excellence Fitness of and for purpose,
Value for money
Transformation (i.e. developing the capabilities of individual learners for personal enrichment as well as the requirements for social development and economic and employment growth).
Directorate of Quality Promotion
QP_DN

7. Quality Management
Quality assurance: the policies, systems, strategies and resources used by the programme to satisfy itself that its quality requirements and standards are being met.
Quality support: the policies, systems, strategies and resources used by the programme to support and sustain existing levels of quality.
Quality development and enhancement: the policies, systems, strategies and resources used by the programme to develop and enhance quality.
Quality monitoring - the policies, systems, strategies and resources used by the programme to review, monitor and act on quality issues.
(Adapted from HEQC Training Material)
Directorate of Quality Promotion
QP_DN

8. Programme Review Process
Programme group conducts self-evaluation
Programme group develops a critical portfolio
Programme review committee critically analyses the portfolio
Programme review committee conducts site visits and interview staff and students
Programme review committee writes a report based on the portfolio review and interview
Report and portfolio submitted to Programme Group, Dean and DVC: Academic
Programme group submits programme implementation plan to Dean, DVC and DQP
DQP monitors implementation and writes follow up report
Directorate of Quality Promotion
QP_DN

9. Roles and Responsibilities
Directorate of Quality Promotion
Develops self-assessment schedules and instruments
Workshops the instrument and the review process
Orientates and supports programme groups
Orientates the review panels (especially external members and chairpersons)
Coordinates the programme review logistics
Writes the programme and overall faculty review reports
Directorate of Quality Promotion
QP_DN

10. Roles and Responsibilities
Programme Group
Conducts a self-assessment of their programme(s) using the TUT instrument
Develops a descriptive and analytical self-assessment report and portfolio of evidence
Develops a quality management system
Develops and implements a programme improvement plan
Directorate of Quality Promotion
QP_DN

11. Roles and Responsibilities
Programme Review Panel
Comprised of external discipline expert(s), peer head of department and two QP staff (one as the report writer)
Critically analyses the portfolio prior to site visit
Conducts a site visit to interview staff and students and inspect facilities to validate and triangulate portfolio claims
Contributes to and endorses the review report
Directorate of Quality Promotion
QP_DN

12. Programme Review Process
DQP conducts a one day faculty workshop on the review, key concepts, expected outcomes, approach and processes, project plan, and the pitfalls.
Programme group assembles portfolio of evidence, conducts self-assessment and generates a critical report (see project plan)
DQP acts as a clearinghouse, circulates reports to review committee members, and finalises site visits.
Directorate of Quality Promotion
QP_DN

13. Programme Review Approach
Model is loosely based on the South African Excellence Model.
The framework takes into account the HEQC framework and criteria for programme accreditation, but does not follow it exclusively.
Programme review is a natural activity within our concept of quality and our quality management system
Demonstrate through this process that none of our programmes are of questionable quality, and that we have effective and efficient internal programme quality assurance mechanisms in place.
Directorate of Quality Promotion
QP_DN

14. Programme Review Process
DQP conducts a one day workshop for review panel members (critical reading of reports, developing lines of enquiry, chairing the session, conduct at site visits, interviewing staff and students, dealing with difficult interviewees etc)
Programme review panel convenes, agrees on lines of enquiry, conducts site visit, interviews staff and students, inspects facilities and generates preliminary report.
DQP writes a report based on the portfolio review and site visit findings, circulates draft to panel members, and then requests programme group to check for factual errors.
Directorate of Quality Promotion
QP_DN

15. Output and Impact Review Enablers Results
Input
Process
Output and Impact Review
Enablers
Results
Leadership
Fitness for and of purpose
Vision, mission, strategic goals
Management (planning)
Improvement mechanisms
Customer & Market Focus
Programme Design
Student recruitment, selection, access
Student academic development
Relevance
Administration
Teaching & Learning Process
Facilitation in different modes, & methodology
Assessment in different modes & methodology
Research
Postgraduate studies
Work based learning
Community service
Short courses
Student Performance
Pass, throughput & retention rates
Related short course successes
Equity of outcomes / representivity
Integrity of Certification
Business Results
Programme Review
Attainment of Outcomes
Curriculum Alignment
Self-Assessment
Stakeholder Feedback
Reports (examination reports, quality reviews/audits)
Improvement achieved
Improvement recommended
Research Output
Post-grad degrees
Papers, artefacts,
Policy & Strategy
Teaching & Learning strategy
Policies & procedures
Teaching and Learning
Student Assessment
Post Graduate
Research
Community Service
NSSP
Compliance
People Management
Staff recruitment, development, maintenance,
Equity
Customer satisfaction
Student satisfaction
Employer satisfaction
Employment Data
Resource & Information Management
Library , Computer provision, Classrooms Laboratories, Equipment, Study guides MIS
People Satisfaction
Staff satisfaction
Partnership performance
Impact on society
Community service rendered
Use of research
Continuous Improvement

16. Programme Review: Conclusion
Programme review is an iterative process.
Integral part of the quality improvement cycle
Foundation of the institutional audit and programme accreditation processes
Reflective, developmental and accountable purposes.
Directorate of Quality Promotion
QP_DN