1. Delivering World Class Student Experience & Service

2. Delivering Quality Student Experience & Service
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Catalyst for change - Institutional restructure Establishing a vision for student service quality - focus on 4 pillars Sharing the vision – staff inclusion & ownership Promoting the value of student services in relation to student (customer) experience and direct impact on attraction, retention and academic outcomes

3. Student Experience and Service Transformation Journey
Shared student learning & service spaces
Students at the centre of new campus planning developments
Input
Development
Recognition
PEOPLE
TECHNOLOGY
SPACE
EVALUATION
Vision is to enable quality learning and student experience at the University of Tasmania through the provision of quality service and outstanding services
Digital Strategy
Analytics
CRM
Student Systems
Listen to student voice
Multiple channels
Communicate outcomes