1. Services Delivery in Emergencies
Lakshmi P Dhakal

2. Emergency Services...
Public Organizations whose job is to take quick action to deal with Emergencies when they occur

3. Hazards Natural hazards
Geological hazards : Earthquake, Landslide, Mudslide
Meteorological hazards : Flood, Flash flood, Dam failure, Drought, snow, hail, Extreme temperature (Heat, Cold wave ) , Lightening
Biological hazards : Foodborne illness, Pandemic

4. Hazards... Human – Caused Events
Accidental : Hazards material spill or release, Nuclear power plant incident, Explosion, fire, Transportation accident, Building/Structure collapse, Transportation incidents (vehicle, aircraft)
Intentional : Robbery, child abduction, kidnap, hostage incidents, workplace violence, Demonstrations, civil disturbance, suspicious package, Terrorism

5. Hazards.... Technology caused events
Utility interruption or failure : ( telecommunications, electric power, water, gas, sewerage system)
Cyber security : data corruption/ theft, loss of electronic data interchange, hacking

6. Hazards Assessment

8. Preparedness Policy Mission Vision Roles and responsibilities
Goals and Objectives of the program

9. Mechanism
Development, implement and Maintenance of preparedness program
Central Natural Disaster Relief Committee
Regional & District Disaster Relief Committee
National Emergency Operation Center
Regional & District Emergency Operation Center

10. Administration Laws, Regulations Guidelines Manuals Procedures
Natural Disaster Relief Act, 1982
Guidelines
Manuals
Procedures
Procurements

11. Protective plan for life safety
Rescue
Evacuation
Sheltering
Lock down
Resources
Human
Physical : Equipment,

12. Emergency Response Plan
Performance objective plan
Risk Assessments
Link to Information
Resources
Regulations
Protective Actions : Evacuation, Sheltering, Lockdown
Develop hazard and threat specific emergency procedures

13. cont...... Coordinate the stakeholders
Trained Personnel ( Army, Police, Armed Police force, Community, Volunteers)
Frequent Exercise

14. Compensation Insurances Relief package Food, Shelter, Health treatment
Cash Grant
Soft Loan