1. What’s up in convenience?
Hot topics, influencing
convenience retail

2. 1961 2100 50 1600 NACS – Advancing Convenience & Fuel Retailing
Founded on August 14, 1961…
Selected international retailer members
2100
… representing over 2100 retailers…
1600
… and over 1600 supplier companies…
Global Supplier Council 2017 50
… with members operating
in over 50 countries worldwide
NACS in numbers

3. Hot topics, influencing convenience retail
ACT
Algorithms & mobile technology  enabling targeted promotions
Next generation fuel-dispenser  maximizing impulse purchase opportunities
Consumer eating habits  offering ample opportunity for foodservice
New service offers  making c-stores a destination not a stop-over
Alternative fuels  providing options again, to be “the first”
REACT
Millennials’ value system  creates the need for employer/employee engagement
Progress acceleration  gives the need for ever faster change management
Home Experience  increases competitive pressure cross-channel
Regulation  stirring up the “classic” c-store model
Healthy living  pushing retailers into unknown territory
WATCH OUT
Driverless cars  new opportunities for the on-the-go experience
Summary

4. Algorithms & mobile technology
Algorithms enable targeted promotions to drive frequency and loyalty
e.g.: Narvesen app by Liquid Barcodes

5. Algorithms & mobile technology
Mobile-ordering
In-store ordering
Digital shelf
Electronic epos system, enables full potential of serving the consumer

6. Next generation fuel-dispenser
Fuel dispenser advertising increases communication for impulse purchase offers
e.g.: GSTV, America’s # 1 pump-video network

7. Consumer eating habits
Blurring of foodservice and convenience creates “food-venience”
e.g.: Centre Street Kitchen, Stoughton, MA
Planned by Joe Bona Design Lab

8. New service offers
Amazon locker, banking, ice machine, tailoring service, drycleaning, Pokemon-Go- Pokestop, … creating a “full-service”-station and transform the c-store to a destination, not a stopover

9. Alternative fuels
Ethanol, Bio, Gas, Hydrogen, Electricity… a whole new fuel range to cover.
And an opportunity to innovative and “the first one” to differentiate from competition.

10. Millennials’ value system
Work is…
Millennials ( )
A means to an end
Fulfillment
Flexible Work Arrangements
Generation X ( )
A difficult challenge
A contract
Just a Job
Baby Boomers ( )
An exciting adventure
A Career
Work and then Retire
Traditionalists ( )
An obligation.
A Long Term Career.

11. Progress acceleration
Accelerated change in demand and consumer lifestyles, combined with accelerated development of new technology drives the need for accelerated business planning.

12. Fully stocked recipe boxes reduce need for emergency purchases.
Home Experience
Fully stocked recipe boxes reduce need for emergency purchases.
e.g.: hellofresh in the UK

13. Regulation
Core categories for c-stores are tobacco, alcoholic beverages and confectionary. Current and coming regulation of nicotine, alcohol and sugar means retailers need to re- focus on the right categories.

14. Healthy living
The ever growing trend of a healthy lifestyle, from eating via exercising to grooming. The demand for healthy, sustainable, fresh drives a need for change in assortment, presentation and image.

15. Driverless cars means hands-free drivers…
New opportunities for offering eat, drink & entertain on the go to the mobile consumer of tomorrow.

16. & Hot topics, influencing convenience retail
ACT
Algorithms & mobile technology
Next generation fuel-dispenser
Consumer eating habits
New service offers
Alternative fuels
REACT
Millennials’ value system
Progress acceleration
Home Experience
Regulation
Healthy living
WATCH OUT
Driverless cars
Looking for more knowledge, connections and advocacy?
Become a member of NACS and join our Convenience Community Europe
Join us at our annual Conveniencesummit in London
And in 2017: Pre-summit store-tours in Zurich
Get in touch with our partners
&

17. Backup – Food Trends

18. FOOD TRENDS

19. Snack Nation: Grazing is the New Normal
--Traditional day parts for meals has changed.
--People are utilizing meal bridges and standins
--Some people are completely replacing meals with snacking.
Source: The Hartman Group

20. Foodservice Sales Growth
Presented at the NACS State of the Industry Summit, Sepil 14, 2010
Foodservice Sales Growth
Prepared Food 138
Commissary 132
Trailing 36mos, Jan 2013 = 100
Total Foodservice 129
Cold DB 123
Frozen DB 110
Hot DB 109
-Now back to some numbers
- Total Food Service Sales up 29 points in this trailing 36 month graph, and food did all the work!
-A few years ago, Dispensed Beverage was driving sales in this category, but Prepared and Commissary is now doing the work.
Source: CSX
Copyright 2010, NACS. This document may not be reproduced in whole or in part in any form without written permission from NACS.

21. More “Better for you” items
Better for you items can be found throughout food retailers – for both humans and pets. 21

22. More Healthy Food Marketing

23. Sweet Temptations never disappear…
But don’t forget that indulgent products can still be winners. 23

24. More Sustainable Packaging

25. More typographic brands

26. More Bold Colours

27. Showing more product

28. More unique products

29. More unique shapes

30. More on-the-go / travelpacks

31. More „Food on the stick“

32. More 3D Printed food

33. More complex vending