1. Organizational communication
Miss Samah Ishtieh

2. Organizational communication
The exchange of idea, information, facts, believes, attitude between two or more individuals through shared system of symbol.
Symbols should have the same meaning for both the sender and the receiver. Words means different things to different people so words should be supplemented with non verbal clue.
Communication: It is a process of meaningful interaction among persons resulting in meanings being perceived and understanding affected among such persons.
Miss Samah Ishtieh
5/28/2018

3. Communication process
Massage
Encode
Medium
Decode
Sender Receiver
Feedback
Miss Samah Ishtieh
5/28/2018

4. Encoding: translating internal thought patterns into a language or code the intended receiver of message will likely understand and/or pay attention to. Choice of words, gestures, or other symbols for encoding depends on the nature of the message.
Medium: face to face conversations, telephone, , letters, meetings, etc……
Decoding: successful decoding depends on the receiver having a willingness to received message.
Knowledge of the language and terminology used in the message. An understanding of the sender’s purpose and background situation.
Miss Samah Ishtieh
5/28/2018

5. Feedback may lead to the following:
1- Increase productivity
2- Decrease productivity
3- Increase tension
4- Increase conflict
Miss Samah Ishtieh
5/28/2018

6. Characteristics of effective feedback
Objective Realistic Helpful Descriptive than general Well timed Not overwhelmed
Miss Samah Ishtieh
5/28/2018

7. Modes of communication
Verbal communication
Nonverbal communication
Miss Samah Ishtieh
5/28/2018

8. Communication system
1- Chain system Leader in the middle Simple problem solving Satisfaction very low
Miss Samah Ishtieh
5/28/2018

9. 2- Y shape system In service training Head nurse Matron
Infection control
Miss Samah Ishtieh
5/28/2018

10. Y shape system Leader in the middle Faster problem solving
Accurate decision
Miss Samah Ishtieh
5/28/2018

11. 3- Circular shape No leader Distortion of information
Increase and slow decision making
High satisfaction
Miss Samah Ishtieh
5/28/2018

12. Efficient in simple problem 5- All channel communication New system
4- Wheel system
Leader satisfied
Group satisfied
Efficient in simple problem
5- All channel communication
New system
Unpredictable
Miss Samah Ishtieh
5/28/2018

13. Management communication systems
1- Down word communication
Authority
Order
According to procedure manual
According to policy
Centralized system
Miss Samah Ishtieh
5/28/2018

14. Miss Samah Ishtieh
5/28/2018

15. 2- Up word communication Open door policies for subordinates
Lead to motivation
lead to satisfaction
3- Horizontal ( lateral) Between departments
4- Diagonal (lateral but not in the same level) {May be formal }
Miss Samah Ishtieh
5/28/2018

16. Styles of communication
Adult Open, objective, helpful, and respective
Parents Advising and direction
Child Defensive feeling
Miss Samah Ishtieh
5/28/2018

17. Common barriers for communication
1- Semantic problems Words grammar and language problems
2- Physical problems
Overload information
Noise distraction
Hearing and speech
Miss Samah Ishtieh
5/28/2018

18. Preconceived ideas or believes Domination (الهيمنة )
3- Social problems
Preconceived ideas or believes
Domination (الهيمنة )
Expression of personal feeling and opinions
Language
Affection
Trust
Fear
Miss Samah Ishtieh
5/28/2018

19. Method of Communication Advantages Disadvantages
The common communication methods and their advantages and disadvantages
Method of Communication
Advantages
Disadvantages
Face-to-face conversations
Non-verbal communication
Feedback can be instant
Misunderstandings can be clarified immediately
Not always possible
Can be expensive to get people from different locations together
Telephone call
Quick
Cost effective
Feedback can be gained immediately
No non-verbal communication
Easy to be distracted when on the phone
Person may take the call when they are not in a position to talk
Meetings
Many people receive the message at the same time
Opportunity for feedback
Opportunity for discussion
Some people may dominate discussions
Agendas or meeting objectives may not be clear
Expensive to get people from different locations together

20. Reports and submissions
Method of Communication
Advantages
Disadvantages
Letters
Have written record of the communication
Can be confidential
Slow — not good for urgent issues
Feedback is not instant
Restricted in the amount of information that can be sent
Requires sound writing skills
Reports and submissions
Excellent for reporting findings or making recommendations that require action
Can deal with complex information
Written record of what is being communicated
More formal documents useful for legal purposes
Time consuming to read
Feedback is limited
Often slow to produce
Difficult to change
Can be restricted to only certain people and not everyone who needs the information will necessarily get it

21.
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Miss Samah Ishtieh
5/28/2018