1. END USERS and RACER
Welcome to the world of
EUIWG

2. End User Instruction Working Group
Mandate:
Customize RACER patron interface
Usability test RACER patron interface
Create educational materials for OCUL

3. End User Instruction Working Group
Amy Greenberg (TIG, EUIWG Coordinator)
Lucina Fraser (Ryerson)
Anne Fullerton (Waterloo)
Michele Laing (Waterloo)
Dan Sich (Waterloo)
Donna Millard (McMaster)
Carolyn Ziegler (Trent)
Michelle Fiander (Queens)

4. Usability Testing
“No amount of user knowledge or sophistication can overcome a poorly designed [interface]”
Jared Spool
Read about this usability expert.

5. Early version
Too much scrolling, Secondary info clutters page; redundant words
Revised after user testing
Combines info from 2 screens; registration info under a link; neat and tidy look

6. RACER User Testing Tasks for Testers:
1. Request a book and a journal article
2. Check request status
3. Update personal information
4. Comments about RACER

7. RACER Testing Results Language Bibsearch?
(meaning?) Title Keyword search?
Loan vs. copy?
Functionality OPACs to search? How to choose?
New search? Where’s the button?
Mental Models Back buttons are for going back (of our users) Contact staff – hotlink to ?

8. Original screen
Users ignore text; library list forces scrolling
Revised screen based on user testing
Looks simple.

9. Current version after user testing
Loan: ○ Copy:○
Information for RED fields (with asterisk) must be complete. Fill in as much additional information as possible.
All requests require Title, Pickup/Delivery, and Not-Needed_After Date; journal article requests also require Author of Article or Title of Article, Volume/Issue OR Publications Date, and Pages.
Information about specific editions should be entered in the Special Instruction box.
Enter ?? or N/A for required information that cannot be provided.
Has your or postal address recently changed? If so, enter your updated contact information in the Special Instructions box. If you select off-campus delivery, please enter your full address.
Please refer to your library’s ILL policies regarding the availability of off-campus delivery, fees and restrictions.
Early version
Current version after user testing
Essential instructions; less scrolling

10. Current version based on user questions and staff feedback
Original screen

11. Original screen
matches many of the customization decisions EUIWG made to 2.2.7
One toolbar on the left
No bibsearch!

12. New feature
Grouping libraries by subject strengths helps users choose where to search

13. More accurate on screen messages during search.

14. Search Results clearly laid out

15. Finding Solutions YOUR IDEAS! Problem:
Which library will have volume 6 issue 2 of the journal? How do I decide?
Problem:
How / where to tell users they don’t need to worry about the item’s location?
YOUR IDEAS!

16. Educational Materials
Brochures
2.27 examples from Ryerson and Queen’s
2.4 example from Waterloo
Bookmark
AVAILABLE AT:
support/project-info/end-user/

18. Need something we don’t own?
Need something we don’t own?
Use RACER for Interlibrary McMaster
Search 20 university catalogues and more
Request copies of articles or loans of books and other material

19. EUIWG and 2.4 Further usability testing Educational materials
Location/holdings issue
Collections
Educational materials
Comments from YOU