1. Prepared for Benchmarking Roundtable
Knowledge Management Strategy (Improvement and Innovation through Knowledge)
Prepared for
Benchmarking Roundtable
17 March 2011
Seana Nkhahle

3. The problem Ineffective support efforts
Culture of hierarchy and bureaucracy
silos rule, knowledge is power
Technical skills deficits
where is talent sitting? Where is it going?
Lack of experience
high turnover, instability
Low morale, trust and motivation
leadership
Ineffective support efforts
(regulation, technical support, intervention)

4. Culture of knowledge sharing
The problem
Culture of hierarchy and bureaucracy
silos rule, knowledge is power
Technical skills deficits
where is talent going?
Lack of experience
high turnover, instability
Low morale, trust and motivation
leadership
Culture of knowledge sharing
(capacity to learn)

5. Some Key Principles Many Knowledge Management definitions
Key idea in knowledge era
Expandable resource
Make organisation intelligent and responsive
All workers are knowledge workers
Connections more than collections
Institutional practice not structure
Tool not a function
Must produce energy, innovation, change

6. Key Objective KM as critical strategic resource
To improve service delivery and performance of local government
by building the collective and individual skills and capacity of municipal practitioners
through developing a strong culture and practice of peer learning and knowledge sharing across local government and its stakeholders
KM as critical
strategic resource
“Leading and learning is one of 4 key elements of developmental local government” (Local Govt White Paper, 1998)

7. Peer Learning Networks / Events
Research, Performance Reviews, Benchmarking
Knowledge Hub (Portal / Resource Centre)
The effective transformation of SALGA into a learning/knowledge organisation requires each directorate and province to contribute to each of the three pillars

8. Peer Learning Networks / Events

9. Peer Learning

10. Peer Learning 1. Learning Networks (Communities of Practice)
Facilitate forums for focused differentiated reflection for different municipal types and interests
- Consolidate and support SACN
- Revitalise DLN and include all districts
- Establish provincial municipal learning networks
- Expanded Theme/Sector Learning Networks
- SALGA WG / PMA / NMA
- Internal Knowledge Forum

11. Research, Performance Reviews, Benchmarking

12. Peer Learning Networks / Events
HIV Aids Learning Network
District Learning Network

13. Knowledge Hub (Portal / Resource Centre)

14. THANK YOU