1. Quick Reference Guide: How to Request Accessories under
Comprehensive Coverage
ZEBRA TECHNOLOGIES

2. Comprehensive Coverage overview
CONTENT
Comprehensive Coverage overview
How to Request Accessory Replacement under Comprehensive Coverage
Accessories for Omni XT15, VH10 and WAP4
Contacts for Further Assistance

3. TRULY COMPREHENSIVE COVERAGE
Service from the Start with Comprehensive Coverage:
Goes beyond normal wear and tear
Covers internal and external components damaged through accidental breakage
Now extends to select accessories that ship together with following products:
Omni XT15 , VH10, WAP4
At the time an eligible product is returned to the service center for repair, we will replace missing or damaged accessories according to customer’s request

4. ACCESSORIES FOR OMNI XT15
Stylus short yellow – STYLUS YELLOW
Stylus long grey – STYLUS GREY
Tether - TETHER
Stylus holder - HOLDER
Screen protector – PROTECTOR
Adjustable hand strap – STRAP DOUBLE LOOP
Non-adjustable hand strap (recommended for use with vehicle cradle) – STRAP ELASTIC

5. ACCESSORIES FOR VH10 Stylus and Stylus Holder – STYLUS
Screen Protector – PROTECTOR

6. ACCESSORIES FOR WAP4
Battery door Standard (2850 mAh battery) – BATT DOOR STD
Battery door Extended (4680 mAh battery) – BATT DOOR EXT
End Cap Stylus – END CAP STYLUS
Stylus with Tether and Holder - STYLUS
Screen Protector – PROTECTOR
Hand Strap with Stylus and Tether - STRAP

7. HOW TO REQUEST ACCESSORY REPLACEMNT UNDER COMPREHENSIVE COVERAGE
To log a repair request for faulty equipment you should request a RMA (Return Materials Authorization) by logging a request via the RMA portal.
Please note that:
It is not possible to request stand-alone accessory replacement
Accessories will only be replaced if specifically requested when logging a faulty unit:
It is not mandatory to return damaged accessories when sending in unit for repair.

8. HOW TO REQUEST ACCESSORY REPLACEMNT VIA THE RMA PORTAL
Go to the RMA portal:
Click on Request Repair (note: new users must first register)
Select Problem Area
Select Problem Description
In Additional Problem Description field:
Type CP: STYLUS YELLOW / STYLUS GREY / TETHER / HOLDER / PROTECTOR / STRAP DOUBLE LOOP / STRAP ELASTIC for Omni XT15
Example – CP: STYLUS YELLOW Or
CP: STYLUS / PROTECTOR for VH10
Example – CP: PROTECTOR
CP: BATT DOOR STD / BATT DOOR EXT / END CAP STYLUS / STYLUS / PROTECTOR / STRAP for WAP4
Example – CP: BATT DOOR EXT

9. EXAMPLE OF HOW ACCESSORY REPLACEMENT REQUESTS SHOULD BE LOGGED VIA THE ONLINE RMA PORTAL FORM

10. FURTHER ASSISTANCE
For further information on Comprehensive Coverage or assistance with support requests, please contact:
Customer Interaction Centre:
For Telephone Support Contact numbers please go to:

11. THANK YOU…