1. Chapter 5
Transfer of Training

2. Objectives Diagnose and solve a transfer of training problem.
Create a work environment that will facilitate transfer of training.
Explain to a manager how he can ensure that transfer of training occurs.
Discuss the implications of identical elements, stimulus generalization, and cognitive theories of training transfer.
Develop a self-management module for a training program.
Discuss the technologies that can be used to support transfer of training.
Discuss the key features of the learning organization.

3. Obstacles that Inhibit Transfer
Self (lack of confidence, disinterested)
Work
Time demands, poor equipment
Peers
Negative attitudes towards training
Managers
No reinforcement
Poor attitudes
No action planning

4. Transfer of Training Theory
Theory of Identical Elements
Stimulus Generalization Theory
Cognitive Theory of Transfer

5. Self-Management Strategies
Steps
Obstacles
Lapses

6. Environment Characteristics and Transfer
Climate for Transfer
Manager Support
Peer Support
Opportunity to use new skills
Technological Support
Learning Organization

7. Key Features of a Learning Organization
Continuous Learning
Knowledge Sharing and Generation
Critical Systematic Thinking
Learning Culture
Encourage Flexibility and Experimentation
Value Employees

8. Creating a Learning Environment
Learning should be an explicit objective (like productivity & profits)
Tolerate difference in learning styles – value the strengths
Make time to reflect upon work events and ask “What can we learn from this?”
Perceive failure as a feedback loop so that ees are not afraid to experiment and fail

9. Creating a Learning Environment (con’t)
Make available data on performance, quality, customer satisfaction and competitiveness
Use cross-functional teams to benefit from different approaches
Crete norms that encourage people to question the status quo and assumptions
Focus on systems thinking (interrelationships, processes, ago beyond symptoms)

10. Creating a Learning Environment (Con’t)
Avoid allowing elite groups or single points of view to dominate decision making
Create a climate of openness and support so that ees feel they can raise questions and new ideas
Reward generative thinking
Encourage the expression of conflicting ideas and train employees in conflict resolution