1. EM101 - Overview of Enrollment Management An overview of the Division of Enrollment Management and department functions

2. Division of Enrollment Management
Mission Statement
To contribute to the mission of the University by harmonizing all essential
operations that support student affinity to the University and to support the
academic enterprise in meeting the institutional enrollment goals.
Vision Statement
To be known as a premier institution delivering exemplary customer service
to all we serve.
Core Values
First class team driven by mission, goals and mutual respect.
Personal best – do it right and do it now – quality work, quickly done.
Positive and effective communication (honest and straight forward with
each other and those we serve).
We will make a difference with all we serve and we will help all students
reach their full potential and possibilities.
We will listen to all our students, faculty and staff – we will have the
courage to change what needs to be changed, whether it is behavior, rules,
regulations or processes.

3. Enrollment Management
Division of Enrollment Management:
Office of Admissions, Student Financial Aid, Registrar, Communication Center, and ENLACE
Enrollment Management
Admissions
Financial Aid
Registration
ENLACE
Communication
Center

4. Division Offices and Basic Functions
Office of the Vice President
The VP has overall responsibility for the division and has executive direction from the Provost and President of the University as to goals and priorities.
Admissions
The Office of Admissions is responsible for recruiting and admitting new students to UNM. This includes both domestic and international new freshmen, transfers, non-degree, and graduate students.
Student Financial Aid
The Office of Financial Aid delivers federal, state, and institutional need-based funds to all levels of students as well as merit aid awarded through the Scholarship Office. The student employment process is also administered through the Financial Aid Office.
Registrar
The Office of the Registrar is responsible for student academic records, course scheduling and classroom space management, registration processes, and student information and data reporting.
Communication Center
The Communication Center is the centralized contact point for all customer service inquiries. Communication is conducted through virtual chat, telephone, , and outbound calling campaigns.
ENLACE
ENgaging LAtino Communities for Education - The goal of ENLACE is to improve academic success of Latino and other students through a number of community and school-based initiatives focused on improving retention and graduation rates at all levels.

5. This Pathway illustrates the journey a student must make to enroll and graduate. The shaded circles represent key components of the Enrollment Management Division.