1. Patient Group Meeting
28th September 2016

2. Agenda Terms of reference CQC visit Patient data Primary Care Plus
Practice Update
AOB

3. Terms of reference Circulated to all with no revisions suggested
Can we ratify?

4. CQC Notification of visit received 21.9.16 Visit will be 6.10.16
Team to be announced
Visit 9am to circa 5.30
We present to them
They ask questions of GP
Nurses
Admin
Patients

5. Key Lines of Enquiry Are we safe? Are we effective? Are we caring?
Are we responsive?
Are we well led?

6. Six population groups Older people People with Long Term Conditions
Families, children and young people
Working age people
People whose circumstances may make them vulnerable
People experiencing poor mental health (including Dementia)

7. Sources Website NHS Choices Friends and Family Test
Ipsos Mori National Survey
CCG
QoF
CQC notifications

8. GP Appointments w/c 19th September 1096 appointments booked 106 DNA
566 telephone consultations
14 home visits
Currently booking two weeks hence

9. Nurse appointments w/c 19th September 545 appointments booked
26 telcons
25 DNA’s

10. Current status 2 GPs on maternity leave
1 GP on notice to join a practice as a partner
2 vacant posts
1 nurse on maternity leave
No nurse vacancies
1 staff member on maternity leave
2 admin vacancies
2 apprentice opportunities identified

11. Issues GP recruitment issues Funding issues Building problems
PMS review
Payment for services delay
Payment from many different sources
Building problems
Fabric of building
Cost of services
Patient demand increasing

12. Way forward We cannot carry on just doing more of the same
We need to explore ways of doing things differently
Resistance
Staff
GPs
Patients
Help!