1. The customer viewpoint - how University CIOs view NRENs
Pekka Kähkipuro
Chief Information Officer
Brunel University London
13 June, 2016

2. Pekka Kähkipuro Work experience Education
2016 – Present, Brunel University London, Chief Information Officer
2010 – 2015, Aalto University, Director of IT
2005 – 2010, Nokia Siemens Networks, Management roles in Services, Sales, R&D
2000 – 2005, SysOpen Digia Plc, Dir. of Technology, Dir. of Business Development
1995 – 1999, University of Helsinki, Researcher, Lecturer
1981 – 1995, Various roles in the ICT industry
Education
Doctor in Philosophy, computer science, University of Helsinki, 2000

3. EUNIS – European University Information Systems
What do we offer
Deep understanding of national Higher Education systems
Direct contacts with national institutions
Knowledge of current and future needs
Constant improvements
International collaborations
Task Forces
E-Learning Task Force
Business Intelligence Task Force
BencHEIT Task Force
Interoperability Task Force
Who we are
Over 120 different Institutions
More than 2000 professionals
More than 30 countries
19 Consortia and Organisations
Recent events
Rectors’ Conference in Cracow
Congress in Thessaloniki
Task Force workshops
Recent activities
Launch of ERAI:
CHEITA: Global Benchmarking Project
CRIS/IR Survey with euroCRIS

4. Contents CIO priorities: Traditional IT and digital transformation
Trends in the traditional IT
The role of NRENs can change accordingly
Digital transformation in Higher Education
Possible roles for NRENs in the digital future
Conclusions

5. Dichotomy of IT Traditional IT
Corporate centrally managed environments
Data centres
Self-controlled applications
Data warehouses
Firewall strongholds
Integration
Focus on cost/procurement
IT as an engine room
Digital transformation
Cloud
Mobility
Consumerization, BYOD
Social media
Big data
Cyber security threats
Internet of Things, Pervasive IT
AND all legacy stuff
Both worlds need to be managed at the same time with the same resources

6. The evolution of traditional IT – how the role will change
Today
Future
IT as service provider
IT as core activity
IT as service provider
IT as core activity
Externally focused
Externally focused
Focus
Focus
IT as engine room
Everyone’s IT
IT as engine room
Everyone’s IT
Internally focused
Internally focused
Operational
Transformational
Operational
Transformational
Orientation
Orientation
Adapted from: Four Futures for IT, Gartner (November 2012)

7. Traditional IT – where NRENs can help
Basic infrastructure related work and technology can be outsourced (to NRENs and others) to enable focus shift towards university specific work
It is critical to understand who the customers are: academics, students, research institutes – the transition needs to be managed accordingly
IT as service provider
IT as core activity
Externally focused
IT as engine room
Everyone’s IT
Cyber security is primarily related to the networks, NRENs can provide professional services (e.g. pen tests) and continuous services (e.g. intrusion detection/prevention)
Personal productivity improvement requires a number of generic services, NRENs can provide solutions that take into account all privacy and legal concerns
Internally focused
Operational
Transformational
Orientation

8. Digital transformation: different options for different institutions
External
Internal
Core
Business model disruptions
MOOCs with both commercial and not-for-profit approaches
Communities built around tools and educational interests
Open content, such as governmental and EU initiatives
Digital student experience
Student portal
Student recruitment with social media
Digital education
On-line learning, flipped classroom, blended learning
Learning analytics, predictive interception
Digital research
Research data management
Digital research project support
Easy-to-use high performance computing
Digital processes
Process automation and self-service
Integration support
Enablers
Experimentation & agility
Mobility support

9. What is the role of NRENs in the digital transformation
External
Internal
Core
Business model disruptions
MOOCs with both commercial and not-for-profit approaches
Communities built around tools and educational interests
Open content, such as governmental and EU initiatives
Digital student experience
Student portal
Student recruitment with social media
Digital education
On-line learning, flipped classroom, blended learning
Learning analytics, predictive interception
Digital research
Research data management
Digital research project support
Easy-to-use high performance computing
Digital processes
Process automation and self-service
Integration support
Enablers
Experimentation & agility
Mobility support
Innovation partner
Tool provider for new ICT
Implementation partner
Safeguard for cyber security
Different options in different countries?
Workhorse for basic ICT
Infrastructure partner

10. Conclusions Higher Education IT is in a state of change
Traditional IT turns into digital research and education
NRENs have an established role in traditional HE IT
The role this will evolve incrementally
New directions include increased responsibility in cyber security and in operating the infrastructure
The role of NRENs (and that of IT) is yet to be seen in digital transformation
Possibilities range from safeguarding the old to being in the forefront of the new (or both)

11. Thank you!
Q & A