1. Servpro of
Anywhere, GA

2. Our Services Water Damage Restoration Mold Damage Mitigation
Fire/Smoke Damage Restoration
Deodorization
Contents Cleaning & Deodorization
Emergency Board-up & Tarping Services
24/7 365 Days a Year
Our Services

3. SERVPRO Response Guarantee
Fact: Many losses can be dramatically reduced with fast and effective response 1 4 8
Within one (1) hour from notification you will be contacted to arrange for services.
We are on site within four (4) hours of loss notification
Within eight (8) business hours you will receive a verbal briefing on the initial scope of the loss
SERVPRO Response Guarantee

4. SERVPRO National Accounts
Partnering with insurance companies across the country to provide superior service.

5. National Account Agreements
Mr. Independent Agency

6. What is a national account?
A national account is an agreement between SERVPRO Industries and an insurance company that names SERVPRO as the preferred vendor and details how a water or fire claim will be handled. Each company has specific requirements for service and pricing that SERVPRO agrees to uphold.

7. Qualifying
Each SERVPRO franchise must qualify to participate in the National Accounts program.
All SERVPRO job files are internally audited under a strict checks and balance system while the claim is ongoing until completion.

8. Examples of Qualifications:
Franchise must have insurance coverage as required by SERVPRO license agreement
Franchise must be in good financial standing
Franchise must perform background checks on all employees

9. Qualifications All personnel must be uniformed and wear photo ID’s
All service vehicles are to be properly painted and decaled
EPA Lead Safe Certified
All technicians are IICRC Certified

10. How are claims received?
Homeowner
Agent
Adjuster
SERVPRO Call Center
(Claims sent from the Call Center will be dispatched by zip code.)
The same guidelines will be applied regardless of how the claim is sent.

11. Benefits of referring directly:
Faster service. By calling us directly we can contact your homeowner immediately to arrange for emergency services.
Less channels your homeowner has to go through.
The sooner we get there the sooner we can minimize the damage.
Valuable relationship with your local SERVPRO.
You know which SERVPRO will be handling the claim
You know who to call with questions/concerns

12. Companies

13. Examples of different company requirements:
The Emergency Service Limit for Allied claims is $ For Chubb it is $7500.
Mercury does not allow us to do repairs. Most other companies allow it with adjuster approval.
State Auto wants us to collect the deductible. For Hartford claims we have to contact the adjuster first.

14. What this means to you: Prompt, efficient and consistent service.
Your homeowner will be reassured knowing that both the agent AND the insurance company are referring the same vendor.
No extra work on your part. You can simply give your homeowner our 24 hour number and we will call them to schedule the job.

15. SERVPRO of Anywhere (100) 555-5555
Fire & Water-Cleanup & Restoration
24 Hour Emergency Service
Like it never even happened.™