1. Leading in Times of Change Tom Flick & Shaun Spearmon

3. awareness Leadership is the name of the game.
The speed of the leader determines the rate of the pack.
Only applied knowledge is powerful.

4. Opportunities vs. Hazards

5. Leadership vs. Management
Why the distinction is increasingly important

6. Leadership Creating vision and strategy Communicating vision/strategy
Removing barriers
Getting buy-in
Motivating action
Creating the systems that allow for growth,
evolution and new opportunities

7. The 2 greatest challenges leaders have in changing the world

8. People think that what they are
1st Challenge
Complacency
People think that what they are
doing is just fine

9. Complacency Phrases A swell idea, but... Too old fashioned.
It won’t work.
It’s not in the budget.
We’ve tried it before.
We’ve never done it that way.
It wasn’t invented here.
We haven’t the time.
Too expensive.
Too hard to manage.
Too old fashioned.
Too modern
We are not ready.
It will take too long.
Let’s be practical.
You’re kidding, aren't you?
Why change now?
Let’s discuss your idea at another time.
I’ll tell you what I think but I won’t get involved.

10. Living Complacency (STOP)
I’ve got this
figured out.
I’m OK the way I am.
We’ve been successful
for sometime now,
and I'm doing fine.
Change?
What’s the point
of that?
Living Complacency (STOP)

11. False Urgency 2nd Challenge
Frenetic behavior: meeting-meeting, PowerPoint-PowerPoint, protect-protect, task-force-task-force…

12. False Urgency Phrases
Let’s form a committee to study the possibilities
We need more meetings to discuss this at length
I’m busier than I’ve ever been and seem to be getting less done
I’m under too much stress and pressure
We need more rules and policies
Everyone needs to work harder doing what we’ve always done
There is no room in my schedule to make change happen
Let’s form more metrics
All I do is attend meetings all day long

13. Living False Urgency (STOP)
I’m burned out.
I don’t trust anyone to
get this done but me.
I feel like I’m in
survivor mode.
I’ve been on
rounds all day,
I’m exhausted!
Living False Urgency (STOP)

14. What creates complacency
and false urgency?
Comfort Zones
Change

15. have in changing the world
The #1 asset leaders
have in changing the world

16. True Urgency A Huge Asset People come to work every day
determined to seize real opportunities
and avoid real hazards

17. True Urgency Phrases
I found two ways that I can be visible to my people today.
I look for ways to say ‘yes’ to help our opportunity be successful?
I’m empowering others to do tasks I used to do so that I can focus on our opportunity.
I’m purging non-value added activities out of my schedule.
I know one or more people I can talk to today to help create urgency for our opportunity.
I love catching people in the act of helping change happen.
I know how I can help knock down that barrier that stops us from moving forward.
I model the change I wish to see in others
It isn’t about what we can’t do. It is about what we can do.

18. By focusing on the HEART and not just the MIND
True Urgency looks like
Creating action that is…
Exceptionally alert
Externally oriented
Relentlessly aimed at winning
Making progress every day
Constantly purging low value activities
By focusing on the HEART and not just the MIND

19. True Urgency - getting to our “go” side
I live consciously, and with purpose.
I am constantly looking for ways to grow and get better.
Only I can change and see change in others.
I am accountable for my attitudes and behaviors.
Great opportunities are everywhere.

20. the power of words
Words create pictures

21. Eiffel Tower

22. © 2008 Tom Flick Communications
Eiffel Tower
© 2008 Tom Flick Communications

23. Grand Canyon

24. 1,000,000

25. behaviors create habits
the power of words
habits create reality
attitudes permit behaviors
habits create reality
behaviors create habits
emotions create attitudes
pictures create emotions
words create pictures

26. © 2008 Tom Flick Communications
push frontiers – seize the big opportunity
© 2008 Tom Flick Communications

27. No Alignment on Big Opportunity
Complacency
No Alignment on Big Opportunity
Confusing
Figures are fine
Maybe lying down
Sitting down

28. False Urgency No Defined “Opportunity” Confusing Standing up
One group going in one direction with one arrow
Another group the other direction
Running figures
Running into each other
4/12

29. True Urgency
Clearly Defined
“Opportunity”

30. © 2008 Tom Flick Communications

31. © 2008 Tom Flick Communications
Big Opportunities create True Urgency
People come to work everyday determined to exploit real opportunities and avoid real hazards
Creates the belief that great opportunities are ahead
Creates both what is possible and why
Eliminates junk and low priority items off calendars
Engages the head and heart
© 2008 Tom Flick Communications

32. exercise ethics – live your principles
push frontiers – seize the big opportunity

33. Value/Worth vs. Image/Performance
Words
Pictures
Emotions
Abundance
Control Me
Influence Others
Valuable
Go and Grow
Learn From Mistakes
Integrity (say/do)
Serve others
Scarcity
Others Control Me
Control Others
Valueless
Stop and Wait
Blame Others
Justify Actions (do/say)
Others Serve Me

34. decision A
person built for others B
person built for the self or

35. © 2008 Tom Flick Communications
Who am I?
List 8 to 10 descriptions of yourself.
How do others see me?
List 8 to 10 descriptions others would say about you.
© 2008 Tom Flick Communications

36. Leading in a Changing World

37. Things that hold us back

38. What holds us back?
2/3
1/3

39. What holds us back?
10%
= future
90%
= past & present

40. What holds us back? Lo Lo
habits
opportunities

41. © 2008 Tom Flick Communications
Finished files are the result of years of scientific study combined with the experience of many years.
© 2008 Tom Flick Communications

42. © 2008 Tom Flick Communications
Finished files are the result of years of scientific study combined with the experience of many years.
© 2008 Tom Flick Communications

43. © 2008 Tom Flick Communications
Finished files are the result of years of scientific study combined with the experience of many years.
© 2008 Tom Flick Communications

44. © 2013 Tom Flick – Kotter International
Finished files are the result of years of scientific study combined with the experience of many years.
© 2013 Tom Flick – Kotter International

45. “Words are simply tools that predict and perpetuate the future”

46. the power of words

47. “It’s the economy” “Too hard to manage” killer phrases (stop)
“Let’s be practical”
“It’s not in the budget”
“I won’t get involved”
“It’s the economy”
“You’re kidding, aren’t you?”
“We’ve tried it before”
“A swell idea but, it won’t work”
Things are going just fine”
“Why change now?”
“we are way over regulated”
“Let’s discuss your idea at another time”
“Too old fashioned”
“Too hard to manage”
“We are not ready”
“It will take too long”
“Too expensive”
“We’ve never done it that way”

48. Igniter Phrases (Go) Great Idea. Keep up the good work.
Continue working on it.
Let’s go.
I’m on the right track.
Opportunities are out there.
Let’s create some wins.
We’ll be successful.
Keep up the good work.
I am sorry.
I know I can do it.
That’s a winner.
Yes we can.
I made a mistake.
Good job.

49. Leading in a Changing World

50. unleash energy – lead the way
exercise ethics – live your principles
push frontiers – seize the big opportunity

51. Team Leader Mastery
I view myself as a leader who serves those I lead, a resource, mentor and coach.
I participate on teams and in groups because it establishes strong relationships and allows me to trust and communicate.
I give away control.
I consistently take action to engage others around the big opportunity.
The more I help others get what they want the more I get what I want.

52. How do we make it easier to…
lead the change
generate urgency
seize opportunities
remove barriers to change
build strong teams
inspire people
grow
go first

53. Go first and lead the way

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