1. Northern, Eastern and Western Devon CCG
CCG 360o stakeholder survey 2014
Main report

2. Background and objectives
Clinical Commissioning Groups (CCGs) need to have strong relationships with a range of health and care partners in order to be successful commissioners within the local system. These relationships provide CCGs with on-going information, advice and knowledge to help them make the best possible commissioning decisions.
The CCG 360o stakeholder survey is a key part of ensuring these strong relationships are in place. The survey allows stakeholders to provide feedback on working relationships with CCGs. The results from the survey will serve two purposes:
To provide a wealth of data for CCGs to help with their ongoing organisational development, enabling them to continue to build strong and productive relationships with stakeholders. The findings can provide a valuable tool for all CCGs to be able to evaluate their progress and inform their organisational decisions.
To feed into assurance conversations between NHS England Area Teams and CCGs. The survey will form part of the evidence used to assess whether the stakeholder relationships, forged during the transition through authorisation, continue to be central to the effective commissioning of services by CCGs, and in doing so, improve quality and outcomes for patients.
Northern, Eastern and Western Devon CCG

3. Methodology and technical details
It was the responsibility of each CCG to provide the list of stakeholders to invite to take part in the CCG 360o stakeholder survey.
CCGs were provided with a core list of stakeholder organisations (outlined in the table opposite) to be included in their stakeholder list. Beyond this however, CCGs had flexibility to determine which individual within each organisation was the most appropriate to nominate.
They were also given the opportunity to add up to seven additional stakeholders they wanted to include locally (they are referred to in this report as ‘Wider stakeholders’). These included: Commissioning Support Units, Health Education England, lower tier LAs, MPs, private providers, Public Health England, social care / community organisations, voluntary / third sector organisations and other stakeholders and clinicians.
The survey was conducted primarily online via invitations. Stakeholders who did not respond to the invitation, and stakeholders for whom an address was not provided, were telephoned by an Ipsos MORI interviewer who encouraged response and offered the opportunity to complete the survey by telephone.
Core stakeholder framework
GP member practices
One from every member practice
Other CCGs
Up to five
Health and wellbeing boards
Up to two per HWB
Upper tier or unitary local authorities
Up to five per LA
Local Healthwatch
One per local Healthwatch
Other patient groups
Up to three
NHS providers – Acute
Up to two from each provider
NHS providers – Mental health trusts
NHS providers – Community health trusts
Northern, Eastern and Western Devon CCG

4. Methodology and technical details
Within the survey, stakeholders were asked a series of questions about their working relationship with the CCG. In addition, to reflect each core stakeholder group’s different area of expertise and knowledge, they were presented with a short section of questions specific to the stakeholder group they represent.
Fieldwork was conducted between 12 March 2014 and 8 April 2014.
119 of the CCG’s stakeholders completed the survey. The overall response rate was 71% which varied across the stakeholder groups shown in the table opposite.
Survey response rates for Northern, Eastern and Western Devon CCG
Stakeholder group
Invited to take part in survey
Completed survey
Response rate
GP member practices
125 88
70%
Health and wellbeing boards 4 3
75%
Local Healthwatch/patient groups 5
80%
NHS providers 15 10
67%
Other CCGs 2
100%
Upper tier or unitary local authorities 12 7
58%
Wider stakeholders
Northern, Eastern and Western Devon CCG

5. Interpreting the results
For each question, the responses to each answer are presented both as a percentage (%) and the number of stakeholders giving a certain answer, which are included in brackets (n).
The number of stakeholders answering (the base size) is stated for each question. The total number of responses is shown at the bottom of each chart and in every table.
For questions with fewer than 30 stakeholders answering, we strongly recommend that you look at the number of stakeholders giving each response rather than the percentage, as the percentage can be misleading when based on so few stakeholders.
This report presents the results from Northern, Eastern and Western Devon CCG's stakeholder survey. Throughout the report, ‘the CCG / your CCG’ refers to Northern, Eastern and Western Devon CCG.
Where a result for the ‘Area team’ is presented, this refers to the overall score across Devon, Cornwall, Isles of Scilly Area Team.
Where results do not sum to 100%, or where individual responses (e.g. tend to agree; strongly agree) do not sum to combined responses (e.g. strongly/tend to agree) this is due to rounding.
Northern, Eastern and Western Devon CCG

6. Using the results – the reports
The results of the CCG 360 degree stakeholder survey are presented for each CCG in two separate reports – a summary report and a main report.
The summary report shows the results at CCG level for the questions asked of all stakeholders (i.e. only those in section 1 of the questionnaire).
This report provides CCGs with an ‘at a glance’ visual summary of the results for the key questions, including direction of travel comparisons where appropriate.
The main report shows the results for all questions in the survey including any local questions where CCGs included them. The results for each question are provided at CCG level with a breakdown also shown for each of the core stakeholder groups where relevant.
This report allows CCGs to interrogate the data in more detail.
The main report has been structured by the six assurance domains. There is also an additional initial section on overall engagement and relationships which contains the general questions that are not linked to specific domains.
At the end of each section of the main report, there is a table summarising the results, along with some comparative data for those questions asked of all stakeholders.
Northern, Eastern and Western Devon CCG

7. Using the results – comparisons
For some questions, data has been included in the reports to compare the results for the CCG with:
The combined national CCG average in 2014
The 2014 average across all CCGs in the CCG’s Area Team
The CCG’s result in 2012
The comparisons are included to provide a rough headline guide only and should be treated with caution due to the low numbers of respondents and differences in stakeholder lists.
Any differences are not necessarily statistically significant differences; a higher score than the Area Team average does not always equate to ‘better’ performance, and a higher score than in 2012 does not necessarily mean the CCG has improved.
The comparisons offer a starting point to inform wider discussions about the CCG’s ongoing organisational development and its relationships with stakeholders. For example, they may indicate areas in which stakeholders think the CCG is performing relatively less well, for the CCG to discuss internally and externally to identify what improvements can be made in this area, if any.
Northern, Eastern and Western Devon CCG

8. Overall engagement and relationships

9. Great deal / Fair amount Not very much / Not at all
Overall, to what extent, if at all, do you feel you have been engaged by the CCG over the past 12 months?
All stakeholders
By stakeholder group
Stakeholder group
Base
Great deal / Fair amount
Not very much / Not at all
GP member practices 88
74% (65)
26% (23)
Health and wellbeing boards 3
67% (2)
33% (1)
Local Healthwatch/patient groups 4
75% (3)
25% (1)
NHS providers 10
60% (6)
40% (4)
Other CCGs 2
100% (2)
-% (0)
Upper tier/unitary local authorities 7
86% (6)
14% (1)
Wider stakeholders 5
60% (3)
40% (2)
73% (87)
2014
Great deal / Fair amount
75% (81)
*2012
Great deal / Fair amount
* 2012 question wording: ‘Overall, to what extent, if at all, do you feel you have been engaged by the CCG?’
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

10. Very / Fairly satisfied Very / Fairly dissatisfied
How satisfied or dissatisfied are you with the way in which the CCG has engaged with you over the past 12 months?
All stakeholders who have been engaged by the CCG
By stakeholder group
Stakeholder group
Base
Very / Fairly satisfied
Very / Fairly dissatisfied
GP member practices 86
60% (52)
19% (16)
Health and wellbeing boards 3
67% (2)
-% (0)
Local Healthwatch/patient groups 4
100% (4)
NHS providers 10
30% (3)
50% (5)
Other CCGs 2
100% (2)
Upper tier/unitary local authorities 7
86% (6)
14% (1)
Wider stakeholders 5
60% (3)
20% (1)
62% (72)
2014
Very satisfied / Fairly satisfied
68% (70)
*2012
Very satisfied / Fairly satisfied
* 2012 question wording: ‘How satisfied or dissatisfied are you with the way in which the CCG has engaged with you so far?’
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

11. Strongly / Tend to agree Strongly / Tend to disagree
Still thinking about the past 12 months, to what extent do you agree or disagree that the CCG has listened to your views where you have provided them?
All stakeholders
By stakeholder group
Stakeholder group
Base
Strongly / Tend to agree
Strongly / Tend to disagree
GP member practices 88
51% (45)
22% (19)
Health and wellbeing boards 3
67% (2)
-% (0)
Local Healthwatch/patient groups 4
50% (2)
NHS providers 10
50% (5)
Other CCGs 2
50% (1)
Upper tier/unitary local authorities 7
86% (6)
Wider stakeholders 5
80% (4)
20% (1)
55% (65)
2014
Strongly agree / Tend to agree
49% (53)
*2012
Strongly agree / Tend to agree
* 2012 question wording: ‘To what extent do you agree or disagree that the CCG has listened to your views where you have provided them?’
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

12. Strongly / Tend to agree Strongly / Tend to disagree
To what extent do you agree or disagree that the CCG has acted on your suggestions?
All stakeholders
By stakeholder group
Stakeholder group
Base
Strongly / Tend to agree
Strongly / Tend to disagree
GP member practices 88
31% (27)
17% (15)
Health and wellbeing boards 3
67% (2)
-% (0)
Local Healthwatch/patient groups 4
25% (1)
NHS providers 10
10% (1)
60% (6)
Other CCGs 2
50% (1)
Upper tier/unitary local authorities 7
57% (4)
Wider stakeholders 5
20% (1)
31% (37)
2014
Strongly agree / Tend to agree
28% (30)
2012
Strongly agree / Tend to agree
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

13. Overall, how would you rate your working relationship with the CCG?
All stakeholders
By stakeholder group
Stakeholder group
Base
Very good / Fairly good
Very poor / Fairly poor
GP member practices 88
66% (58)
5% (4)
Health and wellbeing boards 3
67% (2)
-% (0)
Local Healthwatch/patient groups 4
100% (4)
NHS providers 10
50% (5)
30% (3)
Other CCGs 2
100% (2)
Upper tier/unitary local authorities 7
86% (6)
Wider stakeholders 5
100% (5)
69% (82)
2014
Very good / Fairly good
62% (67)
2012
Very good / Fairly good
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

14. Got much / A little better Got much / A little worse
Thinking back over the past 12 months, would you say your working relationship with the CCG has got better, got worse or has it stayed about the same?
All stakeholders who say they have a working relationship with the CCG
By stakeholder group
Stakeholder group
Base
Got much / A little better
Got much / A little worse
GP member practices 85
26% (22)
15% (13)
Health and wellbeing boards 3
33% (1)
-% (0)
Local Healthwatch/patient groups 4
50% (2)
25% (1)
NHS providers 10
40% (4)
20% (2)
Other CCGs 2
50% (1)
Upper tier/unitary local authorities 7
71% (5)
Wider stakeholders 5
20% (1)
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

15. Engagement and relationships: Summary
Base
Overall, to what extent, if at all, do you feel you have been engaged by the CCG over the past 12 months?
73% (87) a great deal / a fair amount
All stakeholders (119)
And how satisfied or dissatisfied are you with the way in which the CCG has engaged with you over the past 12 months?
62% (72) very / fairly satisfied
All stakeholders who have been engaged (117)
Still thinking about the past 12 months, to what extent do you agree or disagree that the CCG has listened to your views where you have provided them?
55% (65) strongly / tend to agree
To what extent do you agree or disagree that the CCG has acted on your suggestions?
31% (37) strongly / tend to agree
Overall, how would you rate your working relationship with the CCG?
69% (82) very / fairly good
Thinking back over the past 12 months, would you say your working relationship with the CCG has got better, got worse or has it stayed about the same?
31% (36) much better / a little better
All stakeholders who say they have a working relationship with the CCG (116)
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

16. Engagement and relationships: CCG comparisons
The CCG 2012
The CCG 2014
National CCG average 2014
CCG Area Team
Engagement
Overall, to what extent, if at all, do you feel you have been engaged by the CCG over the past 12 months?
The majority of stakeholders say that they have been engaged either a great deal or a fair amount.
This is about the same as the finding for CCGs overall.
Percentage of stakeholders saying a fair amount / a great deal
Base 2014:
All stakeholders
(119)
Base CCG Area Team:
(241)
Base 2012:
(108)
Base national average:
(9018)
The majority of stakeholders who say they have been engaged feel satisfied (fairly or very) with the way they have been engaged by the CCG.
Satisfaction with engagement
How satisfied or dissatisfied are you with the way in which the CCG has engaged with you over the past 12 months?
Percentage of stakeholders saying very / fairly satisfied
This is lower than the finding for CCGs overall.
Base 2014:
All stakeholders who say they have been engaged
(117)
Base CCG Area Team:
(237)
Base 2012:
(103)
Base national average:
(8852)
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014
All comparisons are indicative only and do not imply statistical significance

17. Engagement and relationships: CCG comparisons
The CCG 2012
The CCG 2014
National CCG average 2014
CCG Area Team
Listening to views
Still thinking about the past 12 months, to what extent, do you agree or disagree that the CCG has listened to your views where you have provided them?
Around half of stakeholders say that the CCG has listened to their views.
This is lower than the finding for CCGs overall.
Percentage of stakeholders saying strongly agree / tend to agree
Base 2014:
All stakeholders
(119)
Base CCG Area Team:
(241)
Base 2012:
(108)
Base national average:
(9018)
Less than half of stakeholders say that the CCG has acted on their suggestions where they have provided them.
Acting on suggestions
To what extent do you agree or disagree that the CCG has acted on your suggestions?
Percentage of stakeholders saying strongly agree / tend to agree
This is lower than the finding for CCGs overall.
Base 2014:
All stakeholders
(119)
Base CCG Area Team:
(241)
Base 2012:
(108)
Base national average:
(9018)
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014
All comparisons are indicative only and do not imply statistical significance

18. Engagement and relationships: CCG comparisons
The CCG 2012
The CCG 2014
National CCG average 2014
CCG Area Team
Working relationship
Overall, how would you rate your working relationship with the CCG?
The majority of stakeholders say that they have a good working relationship with the CCG.
This is about the same as the finding for CCGs overall.
Percentage of stakeholders saying very good / fairly good
Base 2014:
All stakeholders
(119)
Base CCG Area Team:
(241)
Base 2012:
(108)
Base national average:
(9018)
Less than half of stakeholders say that their working relationship with the CCG has got better over the past 12 months.
Change in working relationship
Thinking back over the past 12 months, would you say your working relationship with the CCG has got better, got worse or has it stayed about the same?
Percentage of stakeholders saying got much better / got a little better
This is lower than the finding for CCGs overall.
Base 2014:
All stakeholders who say they have a working relationship with the CCG
(116)
Base CCG Area Team:
(237)
Base national average:
(8881)
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014
All comparisons are indicative only and do not imply statistical significance

19. Domain 1: Are patients receiving clinically commissioned, high quality services?

20. How effective, if at all, would you say the arrangements are for member participation and decision-making in your CCG?
All member practices
57% (50)
Very / Fairly effective 2014
51% (39)
Very / Fairly effective 2012
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

21. How involved, if at all, do you feel you are in your CCG’s decision making process?
All member practices
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

22. How confident are you, if at all, in the systems to sustain two-way accountability between your CCG and its member practices in the CCG?
All member practices
47% (41)
Very / Fairly confident 2014
58% (44)
Very / Fairly confident 2012
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

23. Approximately how often, if at all, do you have the opportunity for direct discussions with your CCG’s leaders?
All member practices
Number 15 1 14 43 3 5 7
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

24. To what extent do you agree or disagree that representatives from member practices are able to take a leadership role within the CCG if they want to?
All member practices
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

25. To what extent do you agree or disagree that quality is a key focus of your contracts with the CCG?
All NHS providers
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

26. How involved, if at all, would you say clinicians from the CCG are in discussions about…?
Quality
All NHS providers
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

27. How involved, if at all, would you say clinicians from the CCG are in discussions about…?
Service redesign
All NHS providers
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

28. Domain 1: Summary Base Northern, Eastern and Western Devon CCG
How effective, if at all, would you say the arrangements are for member participation and decision-making in your CCG?
57% (50) very / fairly effective
All member practices (88)
How involved, if at all, do you feel you are in your CCG’s decision-making process?
33% (29) very / fairly involved
How confident are you, if at all, in the systems to sustain two-way accountability between your CCG and its member practices in the CCG?
47% (41) very / fairly confident
To what extent do you agree or disagree that representatives from member practices are able to take a leadership role within the CCG if they want to?
63% (55) strongly / tend to agree
To what extent do you agree or disagree that quality is a key focus of your contracts with your CCG?
20% (2) strongly / tend to agree
All NHS providers (10)
How involved, if at all, would you say clinicians from the CCG are in discussions about…?
A. Quality
B. Service redesign
30% (3) very / fairly involved
60% (6) very / fairly involved
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

29. Domain 2: Are patients and the public actively engaged and involved?

30. To what extent do you agree or disagree with the following statements about the way in which the CCG commissions services…?
Number 61 34 18 6 63 35 3 60 32 22 5 58 23 37 1 40 52 19 8
All stakeholders
The CCG involves and engages with the right individuals and organisations when making commissioning decisions
I have confidence in the CCG to commission high quality services for the local population
I understand the reasons for the decisions that the CCG makes when commissioning services
The CCG effectively communicates its commissioning decisions with me
The CCG's plans will deliver continuous improvement in quality within the available resources
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

31. Strongly / Tend to agree Strongly / Tend to disagree
To what extent do you agree or disagree with the following statements about the way in which the CCG commissions services…?
The CCG involves and engages with the right individuals and organisations when making commissioning decisions
All stakeholders
By stakeholder group
By stakeholder group
Stakeholder group
Base
Strongly / Tend to agree
Strongly / Tend to disagree
GP member practices 88
52% (46)
13% (11)
Health and wellbeing boards 3
33% (1)
-% (0)
Local Healthwatch/patient groups 4
50% (2)
25% (1)
NHS providers 10
40% (4)
Other CCGs 2
50% (1)
Upper tier/unitary local authorities 7
71% (5)
14% (1)
Wider stakeholders 5
40% (2)
20% (1)
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

32. Strongly / Tend to agree Strongly / Tend to disagree
To what extent do you agree or disagree with the following statements about the way in which the CCG commissions services…?
I have confidence in the CCG to commission high quality services for the local population
All stakeholders
By stakeholder group
By stakeholder group
Stakeholder group
Base
Strongly / Tend to agree
Strongly / Tend to disagree
GP member practices 88
56% (49)
13% (11)
Health and wellbeing boards 3
33% (1)
-% (0)
Local Healthwatch/patient groups 4
100% (4)
NHS providers 10
10% (1)
50% (5)
Other CCGs 2
50% (1)
Upper tier/unitary local authorities 7
71% (5)
14% (1)
Wider stakeholders 5
40% (2)
20% (1)
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

33. Strongly / Tend to agree Strongly / Tend to disagree
To what extent do you agree or disagree with the following statements about the way in which the CCG commissions services…?
I understand the reasons for the decisions that the CCG makes when commissioning services
All stakeholders
By stakeholder group
Stakeholder group
Base
Strongly / Tend to agree
Strongly / Tend to disagree
GP member practices 88
53% (47)
18% (16)
Health and wellbeing boards 3
33% (1)
-% (0)
Local Healthwatch/patient groups 4
75% (3)
25% (1)
NHS providers 10
10% (1)
40% (4)
Other CCGs 2
100% (2)
Upper tier/unitary local authorities 7
43% (3)
14% (1)
Wider stakeholders 5
60% (3)
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

34. Strongly / Tend to agree Strongly / Tend to disagree
To what extent do you agree or disagree with the following statements about the way in which the CCG commissions services…?
The CCG effectively communicates its commissioning decisions with me
All stakeholders
By stakeholder group
By stakeholder group
Stakeholder group
Base
Strongly / Tend to agree
Strongly / Tend to disagree
GP member practices 88
50% (44)
30% (26)
Health and wellbeing boards 3
33% (1)
-% (0)
Local Healthwatch/patient groups 4
25% (1)
75% (3)
NHS providers 10
30% (3)
50% (5)
Other CCGs 2
100% (2)
Upper tier/unitary local authorities 7
71% (5)
29% (2)
Wider stakeholders 5
40% (2)
20% (1)
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

35. Strongly / Tend to agree Strongly / Tend to disagree
To what extent do you agree or disagree with the following statements about the way in which the CCG commissions services…?
The CCG’s plans will deliver continuous improvement in quality within the available resources
All stakeholders
By stakeholder group
By stakeholder group
Stakeholder group
Base
Strongly / Tend to agree
Strongly / Tend to disagree
GP member practices 88
36% (32)
14% (12)
Health and wellbeing boards 3
100% (3)
-% (0)
Local Healthwatch/patient groups 4
25% (1)
NHS providers 10
60% (6)
Other CCGs 2
50% (1)
Upper tier/unitary local authorities 7
29% (2)
14% (1)
Wider stakeholders 5
20% (1)
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

36. How satisfied or dissatisfied are you with the steps taken by the CCG to engage with patients and the public?
All Healthwatch and patient group stakeholders
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

37. To what extent, if at all, do you feel that the CCG has engaged with seldom heard groups?
All Healthwatch and patient group stakeholders
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

38. To what extent do you agree or disagree with the following statements…?
Number 1 3 2
All Healthwatch and patient group stakeholders
The CCG’s commissioning decisions are open and transparent so patients and the public are able to understand how decisions have been made if they want to
Patients and the public have the opportunity to input into the CCG’s commissioning decisions
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

39. To what extent do you agree or disagree with the following statements…?
The CCG’s commissioning decisions are open and transparent so patients and the public are able to understand how decisions have been made if they want to
All Healthwatch and patient group stakeholders
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

40. To what extent do you agree or disagree with the following statements…?
Patients and the public have the opportunity to input into the CCG’s commissioning decisions
All Healthwatch and patient group stakeholders
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

41. To what extent do you agree or disagree that the CCG listens to and acts on any concerns, complaints or issues that are raised?
All Healthwatch and patient group stakeholders
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

42. Domain 2: Summary
Base
To what extent do you agree or disagree with the following statements about the way in which the CCG commissions services…?
The CCG involves and engages with the right individuals and organisations when making commissioning decisions
I have confidence in the CCG to commission high quality services for the local population
I understand the reasons for the decisions that the CCG makes when commissioning services
The CCG effectively communicates its commissioning decisions with me
The CCG’s plans will deliver continuous improvement in quality within the available resources
51% (61) strongly / tend to agree
All stakeholders (119)
53% (63) strongly / tend to agree
50% (60) strongly / tend to agree
49% (58) strongly / tend to agree
34% (40) strongly / tend to agree
How satisfied or dissatisfied are you with the steps taken by the CCG to engage with patients and the public?
50% (2) very / fairly satisfied
All Healthwatch and patient group stakeholders (4)
To what extent, if at all, do you feel that the CCG has engaged with seldom heard groups?
50% (2) a great deal / a fair amount
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

43. Domain 2: Summary
Base
To what extent do you agree or disagree with the following statements…?
The CCG’s commissioning decisions are open and transparent so patients and the public are able to understand how decisions have been made if they want to
Patients and the public have the opportunity to input into the CCG’s commissioning decisions
25% (1) strongly / tend to agree
All Healthwatch and patient group stakeholders (4)
To what extent do you agree or disagree that the CCG listens to and acts on any concerns, complaints or issues that are raised?
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

44. Domain 2: CCG comparisons
The CCG 2014
National CCG average 2014
CCG Area Team
To what extent do you agree or disagree with the following statements about the way in which the CCG commissions services…?
Involving and engaging the right individuals and organisations
The CCG involves and engages with the right individuals and organisations when making commissioning decisions
Around half of stakeholders say that the CCG involves and engages with the right individuals and organisations when making commissioning decisions.
This is lower than the finding for CCGs overall.
Percentage of stakeholders saying strongly agree / tend to agree
Base 2014:
All stakeholders
(119)
Base CCG Area Team:
(241)
Base national average:
(9018)
Around half of stakeholders say that they have confidence in the CCG to commission high quality services for the local population.
High quality services
I have confidence in the CCG to commission high quality services for the local population
Percentage of stakeholders saying strongly agree / tend to agree
This is lower than the finding for CCGs overall.
Base 2014:
All stakeholders
(119)
Base CCG Area Team:
(241)
Base national average:
(9018)
Fieldwork: 12 March - 8 April 2014
Northern, Eastern and Western Devon CCG
All comparisons are indicative only and do not imply statistical significance

45. Domain 2: CCG comparisons
The CCG 2014
National CCG average 2014
CCG Area Team
To what extent do you agree or disagree with the following statements about the way in which the CCG commissions services…?
Understanding of commissioning decisions
I understand the reasons for the decisions that the CCG makes when commissioning services
Around half of stakeholders say that they understand the reasons for the decisions that the CCG makes.
This is lower than the finding for CCGs overall.
Percentage of stakeholders saying strongly agree / tend to agree
Base 2014:
All stakeholders
(119)
Base CCG Area Team:
(241)
Base national average:
(9018)
Around half of stakeholders say that the CCG effectively communicates its commissioning decisions.
Communicating commissioning decisions
The CCG effectively communicates its commissioning decisions with me
Percentage of stakeholders saying strongly agree / tend to agree
This is about the same as the finding for CCGs overall.
Base 2014:
All stakeholders
(119)
Base CCG Area Team:
(241)
Base national average:
(9018)
Fieldwork: 12 March - 8 April 2014
Northern, Eastern and Western Devon CCG
All comparisons are indicative only and do not imply statistical significance

46. Domain 2: CCG comparisons
The CCG 2014
National CCG average 2014
CCG Area Team
To what extent do you agree or disagree with the following statements about the way in which the CCG commissions services…?
Continuous improvement in quality
The CCG’s plans will deliver continuous improvement in quality within the available resources
Less than half of stakeholders agree that the CCG’s plans will deliver continuous improvement in quality within available resources.
This is lower than the finding for CCGs overall.
Percentage of stakeholders saying strongly agree / tend to agree
Base 2014:
All stakeholders
(119)
Base CCG Area Team:
(241)
Base national average:
(9018)
Fieldwork: 12 March - 8 April 2014
Northern, Eastern and Western Devon CCG
All comparisons are indicative only and do not imply statistical significance

47. Domain 3: Are CCG plans delivering better outcomes for patients?

48. How much would you say you know about the CCG’s plans and priorities?
All stakeholders
By stakeholder group
Stakeholder group
Base
Great deal/ Fair amount
Not very much/ Nothing at all
GP member practices 88
60% (53)
40% (35)
Health and wellbeing boards 3
100% (3)
-% (0)
Local Healthwatch/patient groups 4
50% (2)
NHS providers 10
90% (9)
10% (1)
Other CCGs 2
100% (2)
Upper tier/unitary local authorities 7
71% (5)
29% (2)
Wider stakeholders 5
60% (3)
40% (2)
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

49. To what extent do you agree or disagree with each of the following statements about the CCG’s plans and priorities?
All stakeholders / All stakeholders except member practices
Number 70 21 26 2 46 40 18 15 13 5 12 1 52 42 9 16
I have been given the opportunity to influence the CCG’s plans and priorities
When I have commented on the CCG’s plans and priorities I feel that my comments have been taken on board
*The CCG has effectively communicated its plans and priorities to me
The CCG’s plans and priorities are the right ones
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

50. Strongly / Tend to agree Strongly / Tend to disagree
To what extent do you agree or disagree with each of the following statements about the CCG’s plans and priorities…?
I have been given the opportunity to influence the CCG’s plans and priorities
All stakeholders
By stakeholder group
By stakeholder group
Stakeholder group
Base
Strongly / Tend to agree
Strongly / Tend to disagree
GP member practices 88
59% (52)
20% (18)
Health and wellbeing boards 3
100% (3)
-% (0)
Local Healthwatch/patient groups 4
50% (2)
25% (1)
NHS providers 10
30% (3)
40% (4)
Other CCGs 2
100% (2)
Upper tier/unitary local authorities 7
71% (5)
29% (2)
Wider stakeholders 5
60% (3)
20% (1)
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

51. Strongly / Tend to agree Strongly / Tend to disagree
To what extent do you agree or disagree with each of the following statements about the CCG’s plans and priorities…?
When I have commented on the CCG’s plans and priorities I feel that my comments have been taken on board
All stakeholders
By stakeholder group
By stakeholder group
Stakeholder group
Base
Strongly / Tend to agree
Strongly / Tend to disagree
GP member practices 88
39% (34)
14% (12)
Health and wellbeing boards 3
67% (2)
33% (1)
Local Healthwatch/patient groups 4
25% (1)
-% (0)
NHS providers 10
20% (2)
30% (3)
Other CCGs 2
50% (1)
Upper tier/unitary local authorities 7
71% (5)
14% (1)
Wider stakeholders 5
20% (1)
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

52. Strongly / Tend to agree Strongly / Tend to disagree
To what extent do you agree or disagree with each of the following statements about the CCG’s plans and priorities…?
The CCG has effectively communicated its plans and priorities to me
All stakeholders except member practices
By stakeholder group
By stakeholder group
Stakeholder group
Base
Strongly / Tend to agree
Strongly / Tend to disagree
Health and wellbeing boards 3
67% (2)
-% (0)
Local Healthwatch/patient groups 4
25% (1)
75% (3)
NHS providers 10
30% (3)
50% (5)
Other CCGs 2
100% (2)
Upper tier/unitary local authorities 7
43% (3)
57% (4)
Wider stakeholders 5
40% (2)
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

53. Strongly/Tend to agree Strongly/Tend to disagree
To what extent do you agree or disagree with each of the following statements about the CCG’s plans and priorities…?
The CCG’s plans and priorities are the right ones
All stakeholders
By stakeholder group
By stakeholder group
Stakeholder group
Base
Strongly/Tend to agree
Strongly/Tend to disagree
GP member practices 88
45% (40)
6% (5)
Health and wellbeing boards 3
67% (2)
-% (0)
Local Healthwatch/patient groups 4
NHS providers 10
30% (3)
Other CCGs 2
100% (2)
Upper tier/unitary local authorities 7
43% (3)
14% (1)
Wider stakeholders 5
40% (2)
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

54. How well, if at all, would you say you understand…?
Number 38 43 7 37 48 3 47
All member practices
The financial implications of the CCG’s plans
The implications of the CCG’s plans for service improvement
The referral and activity implications of the CCG’s plans
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

55. How well, if at all, would you say that you understand…?
The financial implications of the CCG’s plans
All member practices
43% (38)
Very / Fairly well 2014
34% (26)
Very / Fairly well 2012
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

56. How well, if at all, would you say that you understand…?
The implications of the CCG’s plans for service improvement
All member practices
42% (37)
Very / Fairly well 2014
33% (25)
Very / Fairly well 2012
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

57. How well, if at all, would you say that you understand…?
The referral and activity implications of the CCG’s plans
All member practices
43% (38)
Very / Fairly well 2014
49% (37)
Very / Fairly well 2012
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

58. How well, if at all, do you understand what is required of your practice in order to implement the CCG’s plans?
All member practices
56% (49)
Very well / Fairly well 2014
41% (31)
Very well / Fairly well 2012
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

59. How well, if at all, would you say the CCG and your organisation are working together to develop long-term strategies and plans?
All NHS providers
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

60. How well, if at all, would you say the CCG understands the challenges facing your provider organisation?
All NHS providers
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

61. Domain 3: Summary
Base
How much would you say you know about the CCG’s plans and priorities?
65% (77) a great deal / a fair amount
All stakeholders (119)
To what extent do you agree or disagree with each of the following statements about the CCG’s plans and priorities…?
I have been given the opportunity to influence the CCG’s plans and priorities
When I have commented on the CCG’s plans and priorities I feel that my comments have been taken on board
The CCG has effectively communicated its plans and priorities to me
The CCG’s plans and priorities are the right ones
59% (70) strongly / tend to agree
39% (46) strongly / tend to agree
42% (13) strongly / tend to agree
All stakeholders except member practices (31)
44% (52) strongly / tend to agree
How well, if at all, would you say that you understand…?
The financial implications of the CCG’s plans
The implications of the CCG’s plans for service improvement
The referral and activity implications of the CCG’s plans
43% (38) very well / fairly well
All member practices (88)
42% (37) very well / fairly well
How well, if at all, do you understand what is required of your practice in order to implement the CCG’s plans?
56% (49) very well / fairly well
All member practices (88)
How well, if at all, would you say the CCG and your organisation are working together to develop long-term strategies and plans?
30% (3) very well / fairly well
All NHS providers (10)
How well, if at all, would you say the CCG understands the challenges facing your provider organisation?
10% (1) very well / fairly well

62. Domain 3: CCG comparisons
The CCG 2014
National CCG average 2014
CCG Area Team
Knowledge of plans and priorities
How much would you say you know about the CCG’s plans and priorities?
The majority of stakeholders say that they know a great deal or a fair amount about the CCG’s plans and priorities.
Percentage of stakeholders saying a great deal / a fair amount
This is lower than the finding for CCGs overall.
Base 2014:
All stakeholders
(119)
Base CCG Area Team:
(241)
Base national average:
(9018)
To what extent do you agree or disagree with each of the following statements about the CCG’s plans and priorities?
Influence over the CCG’s plans and priorities
I have been given the opportunity to influence the CCG’s plans and priorities
Around half of stakeholders say that they have been given the opportunity to influence the CCG’s plans and priorities.
This is about the same as the finding for CCGs overall.
Percentage of stakeholders saying strongly agree / tend to agree
Base 2014:
All stakeholders
(119)
Base CCG Area Team:
(241)
Base national average:
(9018)
Fieldwork: 12 March - 8 April 2014
Northern, Eastern and Western Devon CCG
All comparisons are indicative only and do not imply statistical significance

63. Domain 3: CCG comparisons
The CCG 2014
National CCG average 2014
CCG Area Team
To what extent do you agree or disagree with each of the following statements about the CCG’s plans and priorities?
Taking comments on board
When I have commented on the CCG’s plans and priorities I feel that my comments have been taken on board
Less than half of stakeholders say that they feel the CCG takes on board their comments on the plans and priorities.
This is lower than the finding for CCGs overall.
Percentage of stakeholders saying strongly agree / tend to agree
Base 2014:
All stakeholders
(119)
Base CCG Area Team:
(241)
Base national average:
(9018)
Around half of stakeholders agree that the CCG’s plans and priorities are the right ones.
The right plans and priorities
The CCG’s plans and priorities are the right ones
Percentage of stakeholders saying strongly agree / tend to agree
This is lower than the finding for CCGs overall.
Base 2014:
All stakeholders
(119)
Base CCG Area Team:
(241)
Base national average:
(9018)
Fieldwork: 12 March - 8 April 2014
Northern, Eastern and Western Devon CCG
All comparisons are indicative only and do not imply statistical significance

64. Domain 4: Does the CCG have robust governance arrangements?

65. To what extent do you agree or disagree with the following statements about the way in which the CCG monitors and reviews the quality of commissioned services…?
Number 46 41 15 17 93 11 4 66 29 9
All stakeholders
I have confidence that the CCG effectively monitors the quality of the services it commissions
If I had concerns about the quality of local services I would feel able to raise my concerns with the CCG
I have confidence in the CCG to act on feedback it receives about the quality of services
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

66. Strongly / Tend to agree Strongly / Tend to disagree
To what extent do you agree or disagree with the following statements about the way in which the CCG monitors and reviews the quality of commissioned services…?
I have confidence that the CCG effectively monitors the quality of the services it commissions
All stakeholders
By stakeholder group
By stakeholder group
Stakeholder group
Base
Strongly / Tend to agree
Strongly / Tend to disagree
GP member practices 88
39% (34)
9% (8)
Health and wellbeing boards 3
-% (0)
33% (1)
Local Healthwatch/patient groups 4
25% (1)
NHS providers 10
40% (4)
30% (3)
Other CCGs 2
50% (1)
Upper tier/unitary local authorities 7
57% (4)
14% (1)
Wider stakeholders 5
40% (2)
20% (1)
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

67. Strongly / Tend to agree Strongly / Tend to disagree
To what extent do you agree or disagree with the following statements about the way in which the CCG monitors and reviews the quality of commissioned services…?
If I had concerns about the quality of local services I would feel able to raise my concerns with the CCG
All stakeholders
By stakeholder group
By stakeholder group
Stakeholder group
Base
Strongly / Tend to agree
Strongly / Tend to disagree
GP member practices 88
76% (67)
9% (8)
Health and wellbeing boards 3
100% (3)
-% (0)
Local Healthwatch/patient groups 4
75% (3)
25% (1)
NHS providers 10
80% (8)
20% (2)
Other CCGs 2
100% (2)
Upper tier/unitary local authorities 7
100% (7)
Wider stakeholders 5
60% (3)
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

68. Strongly / Tend to agree Strongly / Tend to disagree
To what extent do you agree or disagree with the following statements about the way in which the CCG monitors and reviews the quality of commissioned services…?
I have confidence in the CCG to act on feedback it receives about the quality of services
All stakeholders
By stakeholder group
By stakeholder group
Stakeholder group
Base
Strongly / Tend to agree
Strongly / Tend to disagree
GP member practices 88
56% (49)
15% (13)
Health and wellbeing boards 3
100% (3)
-% (0)
Local Healthwatch/patient groups 4
25% (1)
NHS providers 10
40% (4)
10% (1)
Other CCGs 2
100% (2)
Upper tier/unitary local authorities 7
71% (5)
Wider stakeholders 5
40% (2)
20% (1)
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

69. Would you say that the amount of monitoring the CCG carries out on the quality of your services is too much, too little or about right?
All NHS providers
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

70. To what extent do you agree or disagree with the following statement…?
When there is an issue with the quality of services, the response of the CCG is proportionate and fair
All NHS providers
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

71. Domain 4: Summary
Base
To what extent do you agree or disagree with the following statements about the way in which the CCG monitors and reviews the quality of commissioned services…?
I have confidence that the CCG effectively monitors the quality of the services it commissions
If I had concerns about the quality of local services I would feel able to raise my concerns with the CCG
I have confidence in the CCG to act on feedback it receives about the quality of services
39% (46) strongly / tend to agree
All stakeholders (119)
78% (93) strongly / tend to agree
55% (66) strongly / tend to agree
Would you say that the amount of monitoring the CCG carries out on the quality of your services is too much, too little or about right?
30% (3) about right
All NHS providers (10)
To what extent do you agree or disagree with the following statement…?
When there is an issue with the quality of services, the response of the CCG is proportionate and fair
30% (3) strongly / tend to agree
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

72. Domain 4: CCG comparisons
The CCG 2014
National CCG average 2014
CCG Area Team
To what extent do you agree or disagree with the following statements about the way in which the CCG monitors and reviews the quality of commissioned services…?
Confidence in monitoring of services
I have confidence that the CCG effectively monitors the quality of the services it commissions
Less than half of stakeholders are confident that the CCG effectively monitors the quality of services it commissions.
This is lower than the finding for CCGs overall.
Percentage of stakeholders saying strongly agree / tend to agree
Base 2014:
All stakeholders
(119)
Base CCG Area Team:
(241)
Base national average:
(9018)
The majority of stakeholders agree they would feel able to raise any concerns about the quality of services with the CCG.
Ability to raise concerns within the CCG
If I had concerns about the quality of local services I would feel able to raise my concerns with the CCG
Percentage of stakeholders saying strongly agree / tend to agree
This is about the same as the finding for CCGs overall.
Base 2014:
All stakeholders
(119)
Base CCG Area Team:
(241)
Base national average:
(9018)
Fieldwork: 12 March - 8 April 2014
Northern, Eastern and Western Devon CCG
All comparisons are indicative only and do not imply statistical significance

73. Domain 4: CCG comparisons
The CCG 2014
National CCG average 2014
CCG Area Team
To what extent do you agree or disagree with the following statements about the way in which the CCG monitors and reviews the quality of commissioned services…?
Confidence in CCG to act on feedback
I have confidence in the CCG to act on feedback it receives about the quality of services
Around half of stakeholders are confident that the CCG would act on feedback it received about the quality of services.
This is lower than the finding for CCGs overall.
Percentage of stakeholders saying strongly agree / tend to agree
Base 2014:
All stakeholders
(119)
Base CCG Area Team:
(241)
Base national average:
(9018)
Fieldwork: 12 March - 8 April 2014
Northern, Eastern and Western Devon CCG
All comparisons are indicative only and do not imply statistical significance

74. Domain 5: Are CCGs working in partnership with others?

75. Great deal / Fair amount Not very much / Not at all
Please now think about discussions that take place about the wider health economy in your area, through local groups such as the Quality Surveillance Group and Urgent Care Working Group.
To what extent, if at all, would you say the CCG has contributed to wider discussions through these groups?
All stakeholders
By stakeholder group
Stakeholder group
Base
Great deal / Fair amount
Not very much / Not at all
GP member practices 88
50% (44)
5% (4)
Health and wellbeing boards 3
33% (1)
-% (0)
Local Healthwatch/patient groups 4
25% (1)
NHS providers 10
50% (5)
10% (1)
Other CCGs 2
100% (2)
Upper tier/unitary local authorities 7
43% (3)
Wider stakeholders 5
60% (3)
20% (1)
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

76. How well, if at all, would you say the CCG and your local authority are working together to develop shared plans for integrated commissioning?
All upper tier / unitary local authority stakeholders
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

77. How well, if at all, would you say the CCG and your local authority are working together to deliver shared plans for integrated commissioning?
All upper tier / unitary local authority stakeholders
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

78. How effective, if at all, has the CCG been as part of the Local Safeguarding Children Board?
All upper tier / unitary local authority stakeholders
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

79. How effective, if at all, has the CCG been as part of the Safeguarding Adults Board?
All upper tier / unitary local authority stakeholders
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

80. How active, if at all, would you say the CCG is as a member of the health and wellbeing board?
All health and wellbeing board stakeholders
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

81. How active, if at all, would you say the CCG has been in developing your Joint Health and Wellbeing Strategy?
All health and wellbeing board stakeholders
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

82. To what extent do you agree or disagree with each of the following statements…?
Number 1 2 3
All health and wellbeing board stakeholders
The CCG delivers on the elements of the Health and Wellbeing Strategy for which it is responsible
The CCG involves other members of the health and wellbeing board in the development of its commissioning plans
The CCG has been actively involved in the Joint Strategic Needs Assessment
The CCG supplies necessary information, such as the CCG’s plan of how it proposes to exercise its functions, when it is required to do so
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

83. To what extent do you agree or disagree with each of the following statements…?
The CCG delivers on the elements of the Health and Wellbeing Strategy for which it is responsible
All health and wellbeing board stakeholders
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

84. To what extent do you agree or disagree with each of the following statements…?
The CCG involves other members of the health and wellbeing board in the development of its commissioning plans
All health and wellbeing board stakeholders
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

85. To what extent do you agree or disagree with each of the following statements…?
The CCG has been actively involved in the Joint Strategic Needs Assessment
All health and wellbeing board stakeholders
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

86. To what extent do you agree or disagree with each of the following statements…?
The CCG supplies necessary information, such as the CCG’s plan of how it proposes to exercise its functions, when it is required to do so
All health and wellbeing board stakeholders
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

87. How well, if at all, would you say the CCG and the local authority are working together to develop shared plans for integrated commissioning?
All health and wellbeing board stakeholders
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

88. And how well, if at all, would you say the CCG and the local authority are working together to deliver shared plans for integrated commissioning?
All health and wellbeing board stakeholders
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

89. Domain 5: Summary
Base
Please now think about discussions that take place about the wider health economy in your area, through local groups such as the Quality Surveillance Group and Urgent Care Working Group.
To what extent, if at all, would you say the CCG has contributed to wider discussions through these groups?
50% (59) a great deal / a fair amount
All stakeholders (119)
How well, if at all, would you say the CCG and your local authority are working together to develop shared plans for integrated commissioning?
71% (5) very well / fairly well
All upper tier / unitary local authority stakeholders (7)
How well, if at all, would you say the CCG and your local authority are working together to deliver shared plans for integrated commissioning?
How effective, if at all, has the CCG been as part of the Local Safeguarding Children Board?
57% (4) very effective / fairly effective
How effective, if at all, has the CCG been as part of the Safeguarding Adults Board?
71% (5) very effective / fairly effective
How active, if at all, would you say the CCG is as a member of the health and wellbeing board?
100% (3) very active / fairly active
All health and wellbeing board stakeholders (3)
How active, if at all, would you say the CCG has been in developing your Joint Health and Wellbeing Strategy?
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

90. Domain 5: Summary
Base
To what extent do you agree or disagree with each of the following statements…?
The CCG delivers on the elements of the Health and Wellbeing Strategy for which it is responsible
The CCG involves other members of the health and wellbeing board in the development of its commissioning plans
The CCG has been actively involved in the Joint Strategic Needs Assessment
The CCG supplies the necessary information, such as the CCG’s plan of how it proposes to exercise its functions, when it is required to do so
33% (1) strongly / tend to agree
All health and wellbeing board stakeholders (3)
67% (2) strongly / tend to agree
100% (3) strongly / tend to agree
How well, if at all, would you say the CCG and the local authority are working together to develop shared plans for integrated commissioning?
100% (3) very well / fairly well
And how well, if at all, would you say the CCG and the local authority are working together to deliver shared plans for integrated commissioning?
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

91. Domain 5: CCG comparisons
The CCG 2014
National CCG average 2014
CCG Area Team
Contributing to wider discussions
Please now think about discussions that take place about the wider health economy in your area, though local groups such as the Quality Surveillance Group and Urgent Care Working Group.
To what extent, if at all would you say the CCG has contributed to wider discussions through these groups?
Around half of stakeholders agree that the CCG has contributed to discussions about the wider health economy.
This is lower than the finding for CCGs overall.
Percentage of stakeholders saying strongly agree / tend to agree
Base 2014:
All stakeholders
(119)
Base CCG Area Team:
(241)
Base national average:
(9018)
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014
All comparisons are indicative only and do not imply statistical significance

92. Domain 6: Does the CCG have strong and robust leadership?

93. To what extent do you agree or disagree with the following statements about the overall leadership of the CCG…?
Number 58 32 16 13 67 27 21 4 57 35 23 34 53 11 45 46 7
All stakeholders
The leadership of the CCG has the necessary blend of skills and experience
There is clear and visible leadership of the CCG
I have confidence in the leadership of the CCG to deliver its plans and priorities
The leadership of the CCG is delivering continued quality improvements
I have confidence in the leadership of the CCG to deliver improved outcomes for patients
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

94. Strongly / Tend to agree Strongly / Tend to disagree
To what extent do you agree or disagree with the following statements about the overall leadership of the CCG…?
The leadership of the CCG has the necessary blend of skills and experience
All stakeholders
By stakeholder group
By stakeholder group
Stakeholder group
Base
Strongly / Tend to agree
Strongly / Tend to disagree
GP member practices 88
55% (48)
9% (8)
Health and wellbeing boards 3
67% (2)
-% (0)
Local Healthwatch/patient groups 4
NHS providers 10
20% (2)
60% (6)
Other CCGs 2
50% (1)
Upper tier/unitary local authorities 7
57% (4)
Wider stakeholders 5
20% (1)
40% (2)
49% (58)
2014
Strongly agree / Tend to agree
57% (62)
2012
Strongly agree / Tend to agree
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

95. Strongly / Tend to agree Strongly / Tend to disagree
To what extent do you agree or disagree with the following statements about the overall leadership of the CCG…?
There is clear and visible leadership of the CCG
All stakeholders
By stakeholder group
By stakeholder group
Stakeholder group
Base
Strongly / Tend to agree
Strongly / Tend to disagree
GP member practices 88
61% (54)
14% (12)
Health and wellbeing boards 3
67% (2)
-% (0)
Local Healthwatch/patient groups 4
50% (2)
25% (1)
NHS providers 10
10% (1)
60% (6)
Other CCGs 2
100% (2)
Upper tier/unitary local authorities 7
57% (4)
29% (2)
Wider stakeholders 5
40% (2)
56% (67)
2014
Strongly agree / Tend to agree
68% (73)
2012
Strongly agree / Tend to agree
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

96. Strongly / Tend to agree Strongly / Tend to disagree
To what extent do you agree or disagree with the following statements about the overall leadership of the CCG…?
I have confidence in the leadership of the CCG to deliver its plans and priorities
All stakeholders
By stakeholder group
By stakeholder group
Stakeholder group
Base
Strongly / Tend to agree
Strongly / Tend to disagree
GP member practices 88
51% (45)
16% (14)
Health and wellbeing boards 3
33% (1)
-% (0)
Local Healthwatch/patient groups 4
50% (2)
25% (1)
NHS providers 10
20% (2)
50% (5)
Other CCGs 2
50% (1)
Upper tier/unitary local authorities 7
57% (4)
29% (2)
Wider stakeholders 5
40% (2)
20% (1)
48% (57)
2014
Strongly agree / Tend to agree
58% (63)
2012
Strongly agree / Tend to agree
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

97. Strongly / Tend to agree Strongly / Tend to disagree
To what extent do you agree or disagree with the following statements about the overall leadership of the CCG…?
The leadership of the CCG is delivering continued quality improvements
All stakeholders
By stakeholder group
By stakeholder group
Stakeholder group
Base
Strongly / Tend to agree
Strongly / Tend to disagree
GP member practices 88
31% (27)
16% (14)
Health and wellbeing boards 3
67% (2)
-% (0)
Local Healthwatch/patient groups 4
NHS providers 10
50% (5)
Other CCGs 2
50% (1)
Upper tier/unitary local authorities 7
43% (3)
14% (1)
Wider stakeholders 5
20% (1)
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

98. Strongly / Tend to agree Strongly / Tend to disagree
To what extent do you agree or disagree with the following statements about the overall leadership of the CCG…?
I have confidence in the leadership of the CCG to deliver improved outcomes for patients
All stakeholders
By stakeholder group
By stakeholder group
Stakeholder group
Base
Strongly / Tend to agree
Strongly / Tend to disagree
GP member practices 88
36% (32)
16% (14)
Health and wellbeing boards 3
67% (2)
-% (0)
Local Healthwatch/patient groups 4
25% (1)
NHS providers 10
20% (2)
60% (6)
Other CCGs 2
100% (2)
Upper tier/unitary local authorities 7
71% (5)
Wider stakeholders 5
20% (1)
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

99. To what extent do you agree or disagree with the following statements about the clinical leadership of the CCG?
Number 64 32 19 4 55 44 15 5 42 46 21 10
All stakeholders
There is clear and visible clinical leadership of the CCG
I have confidence in the clinical leadership of the CCG to deliver its plans and priorities
The clinical leadership of the CCG is delivering continued quality improvements
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

100. Strongly / Tend to agree Strongly / Tend to disagree
To what extent do you agree or disagree with the following statements about the clinical leadership of the CCG…?
There is clear and visible clinical leadership of the CCG
All stakeholders
By stakeholder group
By stakeholder group
Stakeholder group
Base
Strongly / Tend to agree
Strongly / Tend to disagree
GP member practices 88
61% (54)
11% (10)
Health and wellbeing boards 3
33% (1)
Local Healthwatch/patient groups 4
-% (0)
25% (1)
NHS providers 10
20% (2)
40% (4)
Other CCGs 2
100% (2)
Upper tier/unitary local authorities 7
57% (4)
14% (1)
Wider stakeholders 5
20% (1)
40% (2)
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

101. Strongly / Tend to agree Strongly / Tend to disagree
To what extent do you agree or disagree with the following statements about the clinical leadership of the CCG…?
I have confidence in the clinical leadership of the CCG to deliver its plans and priorities
All stakeholders
By stakeholder group
By stakeholder group
Stakeholder group
Base
Strongly / Tend to agree
Strongly / Tend to disagree
GP member practices 88
53% (47)
13% (11)
Health and wellbeing boards 3
33% (1)
-% (0)
Local Healthwatch/patient groups 4
NHS providers 10
30% (3)
Other CCGs 2
50% (1)
Upper tier/unitary local authorities 7
57% (4)
Wider stakeholders 5
40% (2)
20% (1)
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

102. Strongly / Tend to agree Strongly / Tend to disagree
To what extent do you agree or disagree with the following statements about the clinical leadership of the CCG…?
The clinical leadership of the CCG is delivering continued quality improvements
All stakeholders
By stakeholder group
By stakeholder group
Stakeholder group
Base
Strongly / Tend to agree
Strongly / Tend to disagree
GP member practices 88
39% (34)
18% (16)
Health and wellbeing boards 3
67% (2)
-% (0)
Local Healthwatch/patient groups 4
NHS providers 10
10% (1)
30% (3)
Other CCGs 2
100% (2)
Upper tier/unitary local authorities 7
29% (2)
14% (1)
Wider stakeholders 5
20% (1)
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

103. Domain 6: Summary
Base
To what extent do you agree or disagree with the following statements about the overall leadership of the CCG…?
The leadership of the CCG has the necessary blend of skills and experience
There is clear and visible leadership of the CCG
I have confidence in the leadership of the CCG to deliver its plans and priorities
The leadership of the CCG is delivering continued quality improvements
I have confidence in the leadership of the CCG to deliver improved outcomes for patients
49% (58) strongly / tend to agree
All stakeholders (119)
56% (67) strongly / tend to agree
48% (57) strongly / tend to agree
29% (34) strongly / tend to agree
38% (45) strongly / tend to agree
To what extent do you agree or disagree with the following statements about the clinical leadership of the CCG…?
There is clear and visible clinical leadership of the CCG
I have confidence in the clinical leadership of the CCG to deliver its plans and priorities
The clinical leadership of the CCG is delivering continued quality improvements
54% (64) strongly / tend to agree
46% (55) strongly / tend to agree
35% (42) strongly / tend to agree
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

104. Domain 6: CCG comparisons
The CCG 2012
The CCG 2014
National CCG average 2014
CCG Area Team
To what extent do you agree or disagree with the following statements about the overall leadership of the CCG…?
Skills and experience of leadership
The leadership of the CCG has the necessary blend of skills and experience
Around half of stakeholders agree that the leadership of the CCG has the necessary blend of skills and experience.
This is lower than the finding for CCGs overall.
Percentage of stakeholders saying strongly agree / tend to agree
Base 2014:
All stakeholders
(119)
Base CCG Area Team:
(241)
Base 2012:
(108)
Base national average:
(9018)
Clear and visible leadership
There is clear and visible leadership of the CCG
Around half of stakeholders agree that there is clear and visible leadership.
Percentage of stakeholders saying strongly agree / tend to agree
This is lower than the finding for CCGs overall.
Base 2014:
All stakeholders
(119)
Base CCG Area Team:
(241)
Base 2012:
(108)
Base national average:
(9018)
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014
All comparisons are indicative only and do not imply statistical significance

105. Domain 6: CCG comparisons
The CCG 2012
The CCG 2014
National CCG average 2014
CCG Area Team
To what extent do you agree or disagree with the following statements about the overall leadership of the CCG…?
Delivering plans and priorities
I have confidence in the leadership of the CCG to deliver its plans and priorities
Around half of stakeholders have confidence in the leadership of the CCG to deliver its plans and priorities.
This is lower than the finding for CCGs overall.
Percentage of stakeholders saying strongly agree / tend to agree
Base 2014:
All stakeholders
(119)
Base CCG Area Team:
(241)
Base 2012:
(108)
Base national average:
(9018)
Delivering continued quality improvements
The leadership of the CCG is delivering continued quality improvements
Less than half of stakeholders agree that the leadership is delivering continued quality improvements.
Percentage of stakeholders saying strongly agree / tend to agree
This is lower than the finding for CCGs overall.
Base 2014:
All stakeholders
(119)
Base CCG Area Team:
(241)
Base national average:
(9018)
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014
All comparisons are indicative only and do not imply statistical significance

106. Domain 6: CCG comparisons
The CCG 2014
National CCG average 2014
CCG Area Team
To what extent do you agree or disagree with the following statements about the overall leadership of the CCG…?
Delivering improved outcomes
I have confidence in the leadership of the CCG to deliver improved outcomes for patients
Less than half of stakeholders have confidence in the leadership of the CCG to deliver improved outcomes.
This is lower than the finding for CCGs overall.
Percentage of stakeholders saying strongly agree / tend to agree
Base 2014:
All stakeholders
(119)
Base CCG Area Team:
(241)
Base national average:
(9018)
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014
All comparisons are indicative only and do not imply statistical significance

107. Domain 6: CCG comparisons
The CCG 2014
National CCG average 2014
CCG Area Team
To what extent do you agree with the following statements about the clinical leadership of the CCG…?
Clear and visible clinical leadership
There is clear and visible clinical leadership of the CCG
Around half of stakeholders agree that the clinical leadership of the CCG is clear and visible.
This is lower than the finding for CCGs overall.
Percentage of stakeholders saying strongly agree / tend to agree
Base 2014:
All stakeholders
(119)
Base CCG Area Team:
(241)
Base national average:
(9018)
Delivering continued quality improvements
I have confidence in the clinical leadership of the CCG to deliver its plans and priorities
Around half of stakeholders are confident that the clinical leadership will deliver its plans and priorities.
Percentage of stakeholders saying strongly agree / tend to agree
This is lower than the finding for CCGs overall.
Base 2014:
All stakeholders
(119)
Base CCG Area Team:
(241)
Base national average:
(9018)
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014
All comparisons are indicative only and do not imply statistical significance

108. Domain 6: CCG comparisons
The CCG 2014
National CCG average 2014
CCG Area Team
To what extent do you agree with the following statements about the clinical leadership of the CCG…?
Delivering continuous improved outcomes
The clinical leadership of the CCG is delivering continued quality improvements
Less than half of stakeholders agree that the clinical leadership of the CCG is delivering continued quality improvements.
This is lower than the finding for CCGs overall.
Percentage of stakeholders saying strongly agree/tend to agree
Base 2014:
All stakeholders
(119)
Base CCG Area Team:
(241)
Base national average:
(9018)
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014
All comparisons are indicative only and do not imply statistical significance

109. Northern, Eastern and Western Devon CCG’s local questions
KEEP
Northern, Eastern and Western Devon CCG’s local questions

110. How would you rate the CCG on each of the following…?
KEEP
How would you rate the CCG on each of the following…?
Working to put patients at the centre of its work on commissioning
All stakeholders
By stakeholder group
Stakeholder group
Base
Very / Fairly good
Very / Fairly poor
GP member practices 88
73% (64)
3% (3)
Health and wellbeing boards 3
67% (2)
-% (0)
Local Healthwatch/patient groups 4
50% (2)
NHS providers 10
50% (5)
10% (1)
Other CCGs 2
50% (1)
Upper tier/unitary local authorities 7
86% (6)
Wider stakeholders 5
20% (1)
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

111. How would you rate the CCG on each of the following…?
KEEP
How would you rate the CCG on each of the following…?
Working to place an emphasis on the quality of services and patient safety within its commissioning
All stakeholders
By stakeholder group
Stakeholder group
Base
Very / Fairly good
Very / Fairly poor
GP member practices 88
81% (71)
3% (3)
Health and wellbeing boards 3
100% (3)
-% (0)
Local Healthwatch/patient groups 4
75% (3)
NHS providers 10
50% (5)
20% (2)
Other CCGs 2
100% (2)
Upper tier/unitary local authorities 7
57% (4)
Wider stakeholders 5
40% (2)
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

112. How would you rate the CCG on each of the following…?
KEEP
How would you rate the CCG on each of the following…?
Working to balance the financial issues and targets with patient safety and quality issues
All stakeholders
By stakeholder group
Stakeholder group
Base
Very / Fairly good
Very / Fairly poor
GP member practices 88
72% (63)
2% (2)
Health and wellbeing boards 3
67% (2)
-% (0)
Local Healthwatch/patient groups 4
75% (3)
NHS providers 10
10% (1)
70% (7)
Other CCGs 2
50% (1)
Upper tier/unitary local authorities 7
71% (5)
14% (1)
Wider stakeholders 5
20% (1)
40% (2)
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

113. How would you rate the CCG on each of the following…?
KEEP
How would you rate the CCG on each of the following…?
Working to create a system in which all providers are supported to deliver high quality and safe services
All stakeholders
By stakeholder group
Stakeholder group
Base
Very / Fairly good
Very / Fairly poor
GP member practices 88
52% (46)
8% (7)
Health and wellbeing boards 3
67% (2)
33% (1)
Local Healthwatch/patient groups 4
50% (2)
-% (0)
NHS providers 10
10% (1)
50% (5)
Other CCGs 2
50% (1)
Upper tier/unitary local authorities 7
57% (4)
14% (1)
Wider stakeholders 5
40% (2)
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

114. How would you rate the CCG on each of the following…?
KEEP
How would you rate the CCG on each of the following…?
Working effectively with partners to reduce inequalities and protect vulnerable people
All stakeholders
By stakeholder group
Stakeholder group
Base
Very / Fairly good
Very / Fairly poor
GP member practices 88
53% (47)
14% (12)
Health and wellbeing boards 3
33% (1)
-% (0)
Local Healthwatch/patient groups 4
25% (1)
NHS providers 10
50% (5)
Other CCGs 2
50% (1)
Upper tier/unitary local authorities 7
57% (4)
Wider stakeholders 5
40% (2)
20% (1)
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

115. Domain 6: Summary KEEP Base Northern, Eastern and Western Devon CCG
How would you rate the CCG on each of the following…?
All stakeholders (119)
Working to put patients at the centre of its work on commissioning
68% (81) very good / fairly good
Working to place an emphasis on the quality of services and patient safety within its commissioning
76% (90) very good / fairly good
Working to balance the financial issues and targets with patient safety and quality issues
64% (76) very good / fairly good
Working to create a system in which all providers are supported to deliver high quality and safe services
49% (58) very good / fairly good
Working effectively with partners to reduce inequalities and protect vulnerable people
47% (56) very good / fairly good
Northern, Eastern and Western Devon CCG
Fieldwork: 12 March - 8 April 2014

116. David.Jeans@ipsos.com | 020 7347 3000
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