1. Technology Services Daily Status for
Monday, October 24, 2016
Technology Services teams continue to address the needs of our customers. Our Overdue Service Requests by team and service level expectations are shown in the following.
Service Request
Performance Analysis
CFISD Technology Service Level Agreement
Service Request Tier Delineation Status
Customer Care Center, Performance Excellence
Jennifer Miller, Director, Technology Support Services/Performance Excellence
October 24, 2016

2. Network Availability Status at 7:00 a.m. on October 24, 2016
for Core Network and Telecommunications Services
for Mission Critical Systems
Core Network and Telecommunication Services for Mission Critical Systems Are Up!
ECN is addressing issues at Rennell Elementary School.
Contact has been made with our district support staff and Harris County to resolve a Moodle issue.
Achieve network availability of 98% for core network and telecommunications services for mission critical systems.
Customer Care Center
Posted by Janette Martinez, Customer Care Center and Network Infrastructure Support
October 24, 2016

3. Technology Services Daily Status for
Tuesday, October 25, 2016
Technology Services teams continue to address the needs of our customers. Our Overdue Service Requests by team and service level expectations are shown in the following.
Service Request
Performance Analysis
CFISD Technology Service Level Agreement
Service Request Tier Delineation Status
Customer Care Center, Performance Excellence
Richard Kurtz, Customer Care Center Technician Support Analyst
October 25, 2016

4. Network Availability Status at 7:00 a.m. on October 25, 2016
for Core Network and Telecommunications Services
for Mission Critical Systems
Core Network and Telecommunication Services for Mission Critical Systems Are Up!
ECN is addressing issues at Rennell Elementary School.
Contact has been made with our district support staff and Harris County to resolve a Moodle issue.
Achieve network availability of 98% for core network and telecommunications services for mission critical systems.
Customer Care Center
Posted by Janette Martinez, Customer Care Center and Network Infrastructure Support
October 25, 2016

5. Technology Services Daily Status for
Wednesday, October 26, 2016
Technology Services teams continue to address the needs of our customers. Our Overdue Service Requests by team and service level expectations are shown in the following.
Service Request
Performance Analysis
CFISD Technology Service Level Agreement
Service Request Tier Delineation Status
Customer Care Center, Performance Excellence
Richard Kurtz, Customer Care Center Technician Support Analyst
October 26, 2016

6. Network Availability Status at 7:00 a.m. on October 26, 2016
for Core Network and Telecommunications Services
for Mission Critical Systems
Core Network and Telecommunication Services for Mission Critical Systems Are Up!
ECN is addressing issues at Rennell Elementary School.
Contact has been made with our district support staff and Harris County to resolve a Moodle issue.
Achieve network availability of 98% for core network and telecommunications services for mission critical systems.
Customer Care Center
Posted by Janette Martinez, Customer Care Center and Network Infrastructure Support
October 26, 2016

7. Technology Services Daily Status for
Thursday, October 27, 2016
Technology Services teams continue to address the needs of our customers. Our Overdue Service Requests by team and service level expectations are shown in the following.
Service Request
Performance Analysis
CFISD Technology Service Level Agreement
Service Request Tier Delineation Status
Customer Care Center, Performance Excellence
Richard Kurtz, Customer Care Center Technician Support Analyst
October 27, 2016

8. Network Availability Status at 7:00 a.m. on October 27, 2016
for Core Network and Telecommunications Services
for Mission Critical Systems
Core Network and Telecommunication Services for Mission Critical Systems Are Up!
ECN is addressing issues at Rennell Elementary School.
Contact has been made with our district support staff and Harris County to resolve a Moodle issue.
Achieve network availability of 98% for core network and telecommunications services for mission critical systems.
Customer Care Center
Posted by Janette Martinez, Customer Care Center and Network Infrastructure Support
October 27, 2016

9. Technology Services Daily Status for
Friday, October 28, 2016
Technology Services teams continue to address the needs of our customers. Our Overdue Service Requests by team and service level expectations are shown in the following.
Service Request
Performance Analysis
CFISD Technology Service Level Agreement
Service Request Tier Delineation Status
Customer Care Center, Performance Excellence
Richard Kurtz, Customer Care Center Technician Support Analyst
October 28, 2016

10. Network Availability Status at 7:00 a.m. on October 28, 2016
for Core Network and Telecommunications Services
for Mission Critical Systems
Issue with accessing my.cfisd.net is being addressed.
The ECN Team and Phonoscope are addressing the
network connectivity issue at Duryea Elementary.
Core Network and Telecommunication Services for Mission Critical Systems Are Up!
Achieve network availability of 98% for core network and telecommunications services for mission critical systems.
Customer Care Center
Posted by Janette Martinez, Customer Care Center and Network Infrastructure Support
October 28, 2016