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Monitor Pulse Survey 2014 Results
ExCo meeting – 14 November 2014
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Pulse Survey Results 2014 Response rate
Response rates across the company have risen against previous survey and well above benchmarks in public as well as private sector firms.
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Pulse Survey Results 2014 Headliners
Most favourable (highest scores overall) Best against Monitor overall (greatest difference against firm’s scores) Most improved since Feb survey (greatest difference against previous survey) 1 Provider Appraisal Sector Development 2 Organisation Transformation Provider Regulation 3 4 Strategic Communications Legal Services & CEO Office 5 6 7 Cooperation & Competition Top 5 scores I am proud to work for Monitor (81%) I believe strongly in the purpose and objectives of Monitor (81%) I would recommend Monitor as a great place to work (76%) Working here makes me want to do the best work I can (75%) I understand my part to play in delivering Monitor’s corporate strategy (71%) Lowest 5 scores Inappropriate behaviour is dealt with effectively where I work (47%) Leaders demonstrate our values in their everyday behaviour and actions (46%) Leaders provide a clear and compelling vision for Monitor’s future (43%) I am satisfied with the opportunities I have to progress at Monitor (38%) I believe Monitor’s performance management system is fair and equitable (33%)
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Pulse Survey Results 2014 Strengths and areas for focus
Less than 6 months service Females Senior grades (VSM, level 1 & 2) Engagement & commitment category Ethnicity: Asians Cooperation & competition had highest response rate Provider Appraisal had the greatest positive impact on overall stats Between 1 and less than 2 years Role Level 3 Leadership (ExCo and Directors) category Ethnicity: Others Provider Regulation has the greatest negative impact on overall stats and the lowest response rate Areas to focus
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Legal Services & CEO Office Pulse 2014 engagement index
Pulse Survey Results 2014 Engagement Index SAY Employee advocacy I am proud to work for Monitor Pulse Feb survey I would recommend Monitor as a great place to work STAY Employee commitment I believe strongly in the purpose and objectives of Monitor I intend to still be working for Monitor in 12 months time STRIVE Discretionary effort Working here makes me want to do the best work I can Monitor motivates me to contribute more than is normally required in my work Directorate Provider Regulation Provider Appraisal Sector Development Monitor overall OT Strat Comms CCD Legal Services & CEO Office All Economics KIM Policy & SD MD Office Pricing Enforce & PR MD Office Finance, Reporting And Risk Regional Monitoring Pulse 2014 engagement index 76% 77% 74% 73% 82% 75% 69% 70% 72% 71% 66% 63% Difference to Feb survey 4% n/a -5% 19% -12% 16% -3% 1% -11% -8% 8% Difference to Pulse Monitor overall 5% 2% 10% 3% -2% 0% -1% -6% -9%
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Pulse Survey Results 2014 Engagement Index
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Pulse Survey Results 2014 Leadership questions – 2 of 2
Benchmarks: PS < 500 = Public Sector companies with less than 500 employees. 250 – 700 = all companies with 250 to 700 employees (used in full survey)
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Pulse Survey Results 2014 Leadership questions – 1 of 2
Benchmarks: PS < 500 = Public Sector companies with less than 500 employees. 250 – 700 = all companies with 250 to 700 employees (used in full survey)
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Pulse Survey Results 2014 Results by directorate – difference to February full survey
Mon all (404 responses) Legal Services & CEO Office Organisation Transformation Strategic Communications Provider Regulation Sector Development Cooperation & Competition Provider Appraisal Category Question Pulse Diff to Feb My Engagement and Commitment I am proud to work for Monitor 81% 0% 66% 4% -14% 76% 3% 91% 5% 82% -13% 85% -9% I would recommend Monitor as a great place to work 2% 59% 86% 73% 11% 77% 57% 1% -17% I believe strongly in the purpose and objectives of Monitor -4% 79% 17% 7% 80% -6% 84% -5% I intend to still be working for Monitor in 12 months time 60% 55% 38% 45% 69% 6% 62% 46% -10% 70% Working here makes me want to do the best work I can 75% 12% 74% -8% Monitor motivates me to contribute more than is normally required in my work 52% -12% 50% 9% -1% 51% Patients First My team regularly looks for ways to make a difference for patients 63% 16% 43% 27% 30% -2% 18% I understand how our corporate strategy makes a difference for patients 68% 20% 15% 67% 14% 64% 24% 72% 13% Working Together There is good co-operation and communication between the teams I work with across Monitor 71% 8% -21% 37% 53% -18% Leadership (ExCo and Directors) Leaders demonstrate our values in their everyday behaviour and actions 29% -3% -20% 34% -30% Leaders are sufficiently visible and approachable at Monitor 33% -31% 42% 54% -11% Leaders provide a clear and compelling vision for Monitor's future 48% -15% 44% 26% -22% -19% My Manager I receive regular and constructive feedback on my performance -7% 40% I understand my part to play in delivering Monitor's corporate strategy 10% 19% 65% My Job I have clear, measurable work objectives 61% Performance and Development I am satisfied with the opportunities I have to progress at Monitor 31% 23% I am satisfied with the development I receive for my present job 49% Inappropriate behaviour is dealt with effectively where I work 47% 41% I believe Monitor's performance management system is fair and equitable 28% -34% 25% 36% Health and Well-Being I am satisfied with the support available if I experience stress or pressure 58%
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Pulse Survey Results 2014 Results by team – difference to February full survey
Provider Regulation Sector Development Mon all (404 responses) Enforcement & PR MD Office (19 responses) Finance, Reporting And Risk (26 responses) Regional Monitoring (56 responses) Economics (20 responses) KIM (38 responses) Policy & SD MD Office (30 responses) Pricing (50 responses) Category Question Pulse Diff to Feb My Engagement and Commitment I am proud to work for Monitor 81% 0% 89% - 92% 13% 91% 2% 95% 20% 79% -14% 80% 25% -5% I would recommend Monitor as a great place to work 76% 84% -3% 18% 85% 35% 77% 22% 72% -13% I believe strongly in the purpose and objectives of Monitor -4% 73% -6% -9% -8% -1% 82% I intend to still be working for Monitor in 12 months time 60% 69% 1% 66% 5% 70% 14% -7% 30% 58% Working here makes me want to do the best work I can 75% 74% 11% 24% 3% Monitor motivates me to contribute more than is normally required in my work 55% 54% 45% 31% -15% 53% 6% Patients First My team regularly looks for ways to make a difference for patients 63% 16% 38% 64% 27% 26% 8% 62% 23% I understand how our corporate strategy makes a difference for patients 68% 90% 34% -21% 32% Working Together There is good co-operation and communication between the teams I work with across Monitor 50% 42% -16% 39% -32% 47% -33% 48% 7% Leadership (ExCo and Directors) Leaders demonstrate our values in their everyday behaviour and actions 46% 37% 12% 40% Leaders are sufficiently visible and approachable at Monitor 52% -2% -10% 56% Leaders provide a clear and compelling vision for Monitor's future 43% My Manager I receive regular and constructive feedback on my performance -11% 41% -25% I understand my part to play in delivering Monitor's corporate strategy 71% 10% My Job I have clear, measurable work objectives Performance and Development I am satisfied with the opportunities I have to progress at Monitor 15% 36% I am satisfied with the development I receive for my present job 49% 29% 44% Inappropriate behaviour is dealt with effectively where I work 65% 17% 4% I believe Monitor's performance management system is fair and equitable 33% Health and Well-Being I am satisfied with the support available if I experience stress or pressure 61% 21%
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Pulse Survey Results 2014 Results by directorate – difference to Monitor overall
(404 responses) Legal Services & CEO Office Organisation Transformation Strategic Communications Provider Regulation Sector Development Cooperation & Competition Provider Appraisal Category Question Pulse Diff to Mon all My Engagement and Commitment I am proud to work for Monitor 81% 66% -16% 0% 76% -6% 91% 10% 82% 85% 4% I would recommend Monitor as a great place to work 59% -18% 86% 9% 73% -4% 77% 1% 57% -19% I believe strongly in the purpose and objectives of Monitor 79% -2% -5% 80% -1% 84% 3% I intend to still be working for Monitor in 12 months time 60% 55% 38% -22% 45% -15% 69% 62% 2% 46% 70% Working here makes me want to do the best work I can 75% -9% 6% 74% Monitor motivates me to contribute more than is normally required in my work 52% -3% 7% 50% 5% 51% Patients First My team regularly looks for ways to make a difference for patients 63% -8% 43% -20% 13% 23% I understand how our corporate strategy makes a difference for patients 68% 67% 64% 72% Working Together There is good co-operation and communication between the teams I work with across Monitor 71% 22% 37% -13% 53% Leadership (ExCo and Directors) Leaders demonstrate our values in their everyday behaviour and actions 16% 29% -17% 30% 34% -12% 11% Leaders are sufficiently visible and approachable at Monitor 20% 33% 42% -11% 54% Leaders provide a clear and compelling vision for Monitor's future 48% 24% 27% 44% 26% 19% My Manager I receive regular and constructive feedback on my performance 8% 21% 40% -14% 14% I understand my part to play in delivering Monitor's corporate strategy 65% My Job I have clear, measurable work objectives 61% Performance and Development I am satisfied with the opportunities I have to progress at Monitor 31% -7% I am satisfied with the development I receive for my present job 49% 15% Inappropriate behaviour is dealt with effectively where I work 47% 41% I believe Monitor's performance management system is fair and equitable 28% 25% -10% 36% Health and Well-Being I am satisfied with the support available if I experience stress or pressure 58% 12%
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Pulse Survey Results 2014 Results by team – difference to Monitor overall
Provider Regulation Sector Development Mon all (404 responses) Enforcement & PR MD Office (19 responses) Finance, Reporting And Risk (26 responses) Regional Monitoring (56 responses) Economics (20 responses) KIM (38 responses) Policy & SD MD Office (30 responses) Pricing (50 responses) Category Question Pulse Diff to Mon all My Engagement and Commitment I am proud to work for Monitor 81% 89% 8% 92% 11% 91% 10% 95% 14% 79% -2% 80% -1% I would recommend Monitor as a great place to work 76% 84% 5% 13% 85% 9% 3% 77% 0% 72% -4% I believe strongly in the purpose and objectives of Monitor 73% -8% 4% -5% 82% 1% I intend to still be working for Monitor in 12 months time 60% 19% 69% 66% 6% 70% 58% Working here makes me want to do the best work I can 75% 74% Monitor motivates me to contribute more than is normally required in my work 55% 54% 45% -10% 20% 53% Patients First My team regularly looks for ways to make a difference for patients 63% 16% 38% -24% 64% 32% -18% 62% I understand how our corporate strategy makes a difference for patients 68% -6% 90% 22% Working Together There is good co-operation and communication between the teams I work with across Monitor 50% 42% -7% 39% 30% 47% -3% 48% Leadership (ExCo and Directors) Leaders demonstrate our values in their everyday behaviour and actions 46% 7% 24% 37% -9% 40% Leaders are sufficiently visible and approachable at Monitor 52% -15% 2% 56% Leaders provide a clear and compelling vision for Monitor's future 43% 12% 15% -11% My Manager I receive regular and constructive feedback on my performance -22% -12% 41% -13% 21% I understand my part to play in delivering Monitor's corporate strategy 71% My Job I have clear, measurable work objectives Performance and Development I am satisfied with the opportunities I have to progress at Monitor 35% 36% I am satisfied with the development I receive for my present job 49% 31% 29% -20% 44% Inappropriate behaviour is dealt with effectively where I work 65% 18% 34% I believe Monitor's performance management system is fair and equitable 33% Health and Well-Being I am satisfied with the support available if I experience stress or pressure 61%
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