1. 2016 HR FLORIDA CONFERENCE & EXPO

2. Presented By Ella Kimbrel
2016 HR FLORIDA CONFERENCE & EXPO
Everyone Communicates, Few Connect: What the Most Effective People Do Differently
Presented By Ella Kimbrel

3. CONNECTING PRINCIPLES
2016 HR FLORIDA CONFERENCE & EXPO
CONNECTING PRINCIPLES
Connecting increases your influence in every situation.
Connecting is all about others.
Connecting goes beyond words.
Connecting always requires energy.
Connecting is more skill than talent.
Connecting principles

4. CONNECTING PRACTICES Connectors connect on common ground.
2016 HR FLORIDA CONFERENCE & EXPO
CONNECTING PRACTICES
Connectors connect on common ground.
Connectors do the difficult work of keeping it simple.
Connectors create an experience everyone enjoys.
Connectors inspire people.
Connectors live what they communicate.
Connecting principles

5. 5 CONNECTING PRINCIPLES
2016 HR FLORIDA CONFERENCE & EXPO
5 CONNECTING PRINCIPLES

6. #1: CONNECTING INCREASES YOUR INFLUENCE IN EVERY SITUATION
2016 HR FLORIDA CONFERENCE & EXPO
#1: CONNECTING INCREASES YOUR
INFLUENCE IN EVERY SITUATION
You can do magic!
Connection inspires trust, motivates hard work, and generates positive momentum!
Build rapport at the heart level.
Do you value people?
Connecting is our ability to identify with people and relate to them in such a way that it increases our influence with them.
Connecting begins with understanding the value of people.
Connecting principles

7. The Study 2016 HR FLORIDA CONFERENCE & EXPO HIGH ACHIEVERS
AVERAGE ACHIEVERS
LOW ACHIEVERS
Care about People as well as Profits
Concentrate on Production
Preoccupied with their own Security
View subordinates Optimistically
Focus more on their own Status
Show a basic Distrust of subordinates
Seek advice from those under them
Reluctant to seek advice from those under them
Do not seek advice
Actively listens
Listen only to superiors
Avoid communication and rely on policy manuals

8. #2: CONNECTING IS ALL ABOUT OTHERS!
2016 HR FLORIDA CONFERENCE & EXPO
#2: CONNECTING IS ALL ABOUT OTHERS!
Get over yourself, concentrate on the needs of others and consider them when delivering your message.
“If you first help people get what they want, they will help you get what you want.” -Zig Ziglar
Connecting principles

9. WHY DO WE FOCUS ON OURSELVES?
2016 HR FLORIDA CONFERENCE & EXPO
WHY DO WE FOCUS ON OURSELVES?
Immaturity
Maturity is the ability to see and act on behalf of others
Ego
Failure to value everyone
Connecting principles

10. THREE CONNECTING QUESTIONS
2016 HR FLORIDA CONFERENCE & EXPO
THREE CONNECTING QUESTIONS
Do you CARE for me?
Can you HELP me?
Can I TRUST you?
Connecting principles

11. #3: CONNECTING GOES BEYOND WORDS
2016 HR FLORIDA CONFERENCE & EXPO
#3: CONNECTING GOES BEYOND WORDS
Three components of face-to-face communication
WORDS
TONE OF VOICE
BODY LANGUAGE
Connecting principles
90% of the impression that we often convey has nothing to do with what we actually say!

12. #4: CONNECTING ALWAYS REQUIRES ENERGY
2016 HR FLORIDA CONFERENCE & EXPO
#4: CONNECTING ALWAYS REQUIRES ENERGY
4 Unpardonable sins
Unprepared
Uncommitted
Uninteresting
Uncomfortable
The first 3 require a lot of effort and energy
Connecting requires:
Initiative – go first!
Clarity – prepare
Patience – slow down
Selflessness – give
Stamina – recharge

13. Successful Connecting
2016 HR FLORIDA CONFERENCE & EXPO
#5: CONNECTING IS MORE SKILL THAN NATURAL TALENT
Successful Connecting
Relationships
Who you know
Sacrifice
How you live
Insight
What you know
Success
What you have done
Ability
What you
can do

14. NON-CONNECTOR VS. CONNECTOR
2016 HR FLORIDA CONFERENCE & EXPO
NON-CONNECTOR VS. CONNECTOR
Monotone
No clear message
Speaks down to others
Angry demeanor
Asks questions, laughs, is engaging
Passionate, electric
Uses illustrations or stories
Easy confidence, makes everyone feel like their best friend
Makes things sound new
Puts everyone at ease – gives a sense of security, gives us hope

15. 5 CONNECTING PRACTICES 2016 HR FLORIDA CONFERENCE & EXPO
5 CONNECTING PRACTICES

16. #1: CONNECTORS CONNECT ON COMMON GROUND n ground:
2016 HR FLORIDA CONFERENCE & EXPO
#1: CONNECTORS CONNECT ON COMMON GROUND
Barriers to finding common ground
n ground:
Arrogance
Assumption
Control
Indifference

17. CULTIVATING COMMON GROUND
2016 HR FLORIDA CONFERENCE & EXPO
CULTIVATING COMMON GROUND
Availability
Listening
Questions
Thoughtfulness
Openness
Likeability
Humility
Adaptability

18. #2: CONNECTORS DO THE DIFFICULT WORK OF KEEPING IT SIMPLE
2016 HR FLORIDA CONFERENCE & EXPO
#2: CONNECTORS DO THE DIFFICULT WORK OF KEEPING IT SIMPLE
Simplification is a skill – it can be learned.
Shorten your message
Stick to a main point
Don’t hop from topic to topic
Be repetitive (not obnoxious)
Life is hard…deliver easy.

19. #3: CONNECTORS CREATE AN EXPERIENCE EVERYONE ENJOYS
2016 HR FLORIDA CONFERENCE & EXPO
#3: CONNECTORS CREATE AN EXPERIENCE EVERYONE ENJOYS
YOU have to be interesting
People tune out when they’re bored.
Step in to the listeners world, speak their language, address their interests.
Tips for being interesting:
Capture the listener’s attention from the start.
Say it so it sticks.
Use stories and imagery.

20. #4: CONNECTORS INSPIRE PEOPLE
2016 HR FLORIDA CONFERENCE & EXPO
#4: CONNECTORS INSPIRE PEOPLE
Leaders set the tone in an organization by how they approach their work and how they approach people.
Actions communicate: Character, Credibility, Convictions
People need to be convinced of the passion of their leader before they will put passion into their work.
“Management is about persuading people to do things they do not want to do, while leadership is about inspiring people to do things they never thought they could.” -Steve Jobs

21. INSPIRATION EQUATION 2016 HR FLORIDA CONFERENCE & EXPO Inspiration
INSPIRATION EQUATION
What people KNOW
What people SEE
What people FEEL
Inspiration
What do people need to KNOW?
That you understand them and are focused on them
That you have high expectations of them
What do people need to SEE?
Your conviction
Your credibility
Your character
What do people need to FEEL?
Your passion.
Your confidence
Your gratitude

22. #5: CONNECTORS LIVE WHAT THEY COMMUNICATE
2016 HR FLORIDA CONFERENCE & EXPO
#5: CONNECTORS LIVE WHAT THEY COMMUNICATE
Credible communicators walk the talk.
They align their values and actions.
Others note their consistent integrity and recognize their character.
A respectable reputation gives the communicator credibility and affords him or her the opportunity to add value to others.

23. CREDIBILITY CHECKLIST
2016 HR FLORIDA CONFERENCE & EXPO
CREDIBILITY CHECKLIST
Have I connected with myself?
Have I made right my wrongs?
Am I countable?
Do I lead like I live?
Do I tell the truth?
Am I vulnerable?
Am I following the Golden Rule?
Do I deliver results?

24. Ella Kimbrel, SPHR, SHRM-SCP ekimbrel@harrells.com 863-559-4399
THANK YOU!
Ella Kimbrel, SPHR, SHRM-SCP
2016 HR FLORIDA CONFERENCE & EXPO