1. Enterprise Content Management from Microsoft
John Rutledge
Solution Specialist - Collaboration
Microsoft Canada

2. The Perfect Storm YOU? The Perfect Storm
Demand for Collaboration and Rich Content
Regulatory Demand for Transparency
YOU?
Security, Data Privacy & IP Protection
Explosive Growth in Content

3. Microsoft’s Vision for User-Centric ECM
Two key challenges: (1) Participation: getting IWs to engage… and (2) dealing with the evolving nature of the content that needs to be managed
Natural, transparent processes
Hide as much process as possible from the user
Simple, intuitive processes
When the user has to be engaged, make the experience as rich, intuitive and simple as possible
Reward user participation
Users must be able to see the benefit of their participation :
Easier discovery Better information
Reuse Sharing

4. ECM Impact Scope Is Growing
Only 20% of data is held in structured systems
80% of data is therefore held in unstructured systems
90% of unstructured data is also unmanaged
** Build Slide **
Source: Doculabs
Conservative estimates put data growth at 36% per year
Content types and “new media” are proliferating and gaining uptake with a lack of governance
Discovery demands are increasing in number and scope

5. Information Management: The Current Reality
A conservative failure rate estimate of ECM technologies within large organizations is 50%
Source: Doculabs
27% of ECM users are highly disappointed in their ECM implementations Source : Jupiter Research
The annual cost of an inability to find information is approximately $5.3 million per thousand Information Workers
Source: Verus - Windows Live Enterprise Search, Dec 2006; IDC - Content Technologies Study, 2004–2005; Forrester - The Forrester Wave™: Enterprise Search Platforms, Q (38335), June 13, 2006

6. Enterprise Wide ECM Expand Scope from ECM to Information Management
What information does not need to be managed
Certain information is worthy of being classified as a "record" and other information can remain unmanaged?
All information is discoverable thus all information must be treated as records
How do you manage:
Wikis, Blogs, RSS, Instant Messaging, File Shares, Desktops, mobile devices, video, offline, outside the firewall activity…
Excel Services as content management tool
Information Rights Management
Shift from ECM applications to Information Management infrastructure required for enterprise ECM success

7. Enterprise Wide ECM End-user out perspective required
Do we expect end-user to adapt to the system or should the system adapt to the end-user?
Balance between Empowerment vs. Control
Seamless integration of document lifecycle making it easy for end-user to participate
Familiar experience that is natural to the way people work today
Common set of tools for users across information management applications

8. Microsoft “ECM for the Masses” Turn information and collaboration into knowledge and action
Traditional ECM
Next generation ECM
User Participation
Capture untapped value
Manage broadening risk
Many ECM vendors, very few ECM platforms
Disparate systems resulting in high TCO
Evolved out of specific customer, industry or standards based requirements
Focus on managing a narrow set of content in a very structured way
Optimized for the wrong audience
Microsoft provides the tools that create the content and our customers have asked us for the tools to manage the content
Microsoft has an integrated suite of client and server technologies
Microsoft is uniquely positioned, has a fresh approach and a clean slate
Build a platform that is extensible
Focus on managing breadth of content
Put the Information Worker at the center
It’s easier to add features than to capture the hearts and minds of users
Types of Content
Reduce cost and complexity
Increase participation
Bring control and management to information chaos

9. The changing face of ECM
User Experience – PC, Phone, Browser
Social Networking and Collaboration
Traditional Content Management
Traditional Content Management
Social Networking and Collaboration
The Microsoft Difference
Search without Content Management means everyone has access to everything
Collaboration without Control results in chaos
Collaboration with Information Governance results in control
Social Computing with Content Management delivers business transformation
A well managed SharePoint deployment delivers ECM Success
It’s about people
It’s about content
It’s about turning content in to information and empowering people
Next Generation Business Productivity Platform
Not only is this a unique time in the global economy but it is also a unique time in the evolution of productivity software. Traditional content management disciplines like document management and records management are blending with collaborative content creation and social networking concepts. Layered on top of this is rich enterprise search that can mine content and metadata as well as organizational and social structures. Finally, all of this has to be surfaced through a rich and intuitive user experience that transcends the boundaries between desktop applications, rich internet applications and mobile devices.
Transforming information in to knowledge, productivity and a competitive edge
The world is all about content, people and people doing interesting things with the content (turning it in to actionable knowledge)
We are at a collision point where devices, software interfaces, traditional content management, collaboration, social computing and search are all coming together and MS is the only vendor positioned to…..
People, time and money … pick two but you can’t get all 3
Microsoft can give you all 3 (people – more of them engaged, time – business productivity improves, money – you make more or spend less)
Search Delivers Engaging Information Experiences

10. Microsoft’s Vision for Enterprise Search
Turn information into business outcomes through engaging experiences.
Conversational
Change how you interact with information, giving you better answers
Visual
Help you identify patterns and discover new insights
Actionable Allow you to rapidly turn answers into outcomes

11. Microsoft Is in the Leaders Quadrant
5/31/2018 9:45 PM
Microsoft Is in the Leaders Quadrant
Enterprise Content Management
Information Access Technology
SOURCE: Gartner, Inc., “Magic Quadrant for Enterprise Content Management”
by Karen Shegda, Toby Bell, Kenneth Chin, Mark Gilbert, Mick MacComascaigh, September 23, 2008.
SOURCE: Gartner, Inc., “Magic Quadrant for Information Access Technology” by Whit Andrews & Rita Knox, September 30, 2008
The Magic Quadrant is copyrighted September 23, and 30, 2008 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
The Magic Quadrant graphic was published by Gartner, Inc., as part of a larger research note and should be evaluated in the context of the entire report.  The Gartner report is available upon request from Microsoft.
© 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

12. We’re Changing the Game
Microsoft delivers on the promise of user experience and engagement
Built to Engage
Removes user engagement as a barrier to success
ECM
Striking a Balance
Provide users with the flexibility they demand while retaining the control you require
Search
Innovative and different approach to how you find and reuse and interact with these things
All about the experience you wrap around the end user
**Merge in discussion about the landscape
Many ECM vendors, very few ECM platforms
Disparate systems resulting in high TCO
Evolved out of specific customer, industry or standards based requirements
Focus on managing a narrow set of content in a very structured way
Optimized for the wrong audience
Democratizing the Market
Ensure that everyone participates through game changing ECM and Search at a fraction of the cost

13. Microsoft SharePoint 2010 The Business Collaboration Platform for the Enterprise and the Web
Sites
Connect and Empower People
Cut Costs with a Unified Infrastructure
Rapidly Respond to Business Needs
Composites
Communities
Insights
…think I should put this slide at the end to use after discussing the changing face of ECM and how the power of the SharePoint platform delivers the capabilities to address the new world
Content
Search

14. 5/31/2018 9:45 PM
© 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.