1. WorkFlow Manager intro

2. Intro
Workflow manager automates customer, subscription, user and license management tasks
Most things which are available in RCP for manual operation is can be automatized throuhgh the Workflow manager
WFM is used by TnNO, TnDK and TnHU. TnSRB is coming
Activate customer
Suspend customer
Resume customer
Cancel customer
Activate user
Suspend user
Resume user
Cancel user
Add licenses
Remove licenses

3. WFM WFM is a black box for support No interface PA O365 Resellers
PA Proxy
Resellers
Azure Firewall
Input folders
WFM CSV Check
Telenor BO
WFM Database
WFM Service
WFM is a black box for support
No interface
WFM Output Process
WFM Modules
and executeables
Input folders
Azure

4. Ordering and billing systems
ODB customer journey
Customer
Users
Sales channels
ODB signup pages
Ordering and billing systems PA
O365
WFM
Mass activation
CSV input 5.
CSV output
Sligtly different CJ’s in NO, DK and HU
Reseller
Tapstorm

5. Workflows by WFM Activate customer Suspend customer Resume customer
Cancel customer
Activate user
Suspend user
Resume user
Cancel user
Add licenses
Remove licenses
Order format validation
Order input data validation
Customer/subscription/user status check
Workflow execution PA
O365
Other ISV
Order result (output) generation
Success
Failure

6. WFM montoring WFM Request Monitoring Monitoring of failed requests:
Failed request expect input validation errors will generate a ticket
Scheduled monitoring
In every minute monitoring scripts check the system health and requests in erroneous states and generate a ticket
System monitoring
System health (OS, Storage, Network, FTP access…) is continuously monitored. A ticket is issued in case of any problem
Tapstorm support investigates on the issue and connects the relevant party: reseller support or Tapstorm 2nd/3rd support

7. WFM support flows Resellers Resellers WorkFlow Manager Ticketing
Input fodelrs
Output fodelrs
WFM executeables
Ticketing
System
MS SQL
Tapstorm 2nd line
Reseller Support
Request Monitoring
System Monitoring
Ticketing System
Tapstorm Support
Tapstorm 3rd line

8. Activate customer workflow