1. Connecting the Essence of our Professional Practice through Caring Science
PURPOSE
Priscilla Javed, DNP, RN, FACHE
Linda Ackerman, MSN, RN
N. California, Patient Care Services
Nursing theory guided practice leads to improved patient care and quality outcomes
Since 2010, KP Northern California Patient Care Services (PCS) adopted Dr. Jean Watson’s theory of Human Caring for all 21 medical centers
Caring Science aligns with the KP National Nursing model by:
Framework for building trust relationships between people
Supports genuine caring, healing, collaborative work environments.
Assists with shifting our nursing staff from task masters to nurses that create authentic caring healing practices.
The Professional Practice model is designed to:
Provide shared approach to deliver extraordinary nursing care for every patient, every time, and everywhere for professional practice
Be a framework within which a nursing theory, such as Caring Sciences, can be practiced.
Describes how nurses practice, collaborate, communicate and develop professionally
These attributes are core tenants of Magnet recognized organizations
Graph– Customized caring science questions-– results are inpatient member surveys and are attached to the post discharge surveys Sent to all members.
PROCESS
CONCLUSION
Modules
Regional Leaders adopted Voice of Nursing 1.0 Framework to spread
Spread VON1.0 to 6 hospitals in NCAL
Small work group was formed to assess current status of Caring Science education content and co-create a consistent approach to educate staff and leaders theory-guided caring healing practices
The Improvement Advisor process was used to assess, sort, and arrange education content into a progressive series of four modules
Caring Coach Leader program will be offered to all 21 medical centers to support assistant nurse managers, nurse managers, and directors
Start with an assessment and remember that culture trumps strategy so keep a pulse on the culture
Roll out of VON 1.0 needs to occur at the remaining medical centers to create a culture of clinical excellence
Turnover and transitions with nursing leader positions has negatively impacted ongoing education and structural processes
Collaboration and teamwork is critical
The Caring Connection – Foundation to Caritas Process
Being and Becoming
– Taking care of self and others
The Healing Environment
– Providing care to our patient’s and members
FUTURE PLANS
The Caring Science standardized education modules will initially be implemented in spring 2017 at KP NCAL innovation sites, Redwood City and Vallejo
Development of a roll out plan with Caritas Coaches for the 3 Caring Science modules for remaining NCAL medical centers will be competed by end of Q3
Nursing Management and Leadership Turnover data will be evaluated for impact to caring science scores moving forward and compared to baseline data.
Roll out VON at remaining NCAL medical centers in 2017 and 2018
Caritas Consciousness – Evolving our care environments
Customized caring science question scores from inpatient member discharge surveys attached to HCHAPS survey
AVG
Northern California Medical Centers