1. Children’s Hospital of Orange County Enterprise Project Management
Microsoft Project Server 2007
System Administrator Training
Composed by Wayne Walker
May 2010
Add <Client> name.

2. Course Outline Module 1 System Admin Training Introduction
Module 2 Project Server 2007 Architecture
Module 3 Connect via Project Professional 2007
Module 4 Intro to Project Web Access (PWA)
Module 5 PWA Server Settings Area
Module 6 Windows SharePoint Services Admin
Module 7 Troubleshooting
Add additional Modules as deemed necessary.

3. Module 1 Module 1 System Admin Training Introduction
Topic 1.1 – Logistics - Class Goals & Guidelines
Topic 1.2 – System Admin Training Prerequisites
Module 2 Project Server 2007 Architecture
Module 3 Connect via Project Professional 2007
Module 4 Introduction to Project Web Access
Module 5 PWA Server Settings Area
Module 6 Windows SharePoint Services Admin
Module 7 Troubleshooting

4. Administrator Training Introduction
Topic 1.1 – Logistics - Class Goals & Guidelines
Topic 1.2 – Administrator Training Prerequisites

5. Class Logistics Class Goals Class Guidelines
Minimize time impact upon employees
Cover all material within the allotted time
Provide sound Project Management related training that will aid with the integration of Project Server within the organization’s infrastructure
Have fun!
Class Guidelines
Facilitator will provide hands-on training
Rules of the road
Please be on time for training
A break each hour for 10 minutes (timely return requested)
Turn off (or make silent), cell phones and pagers during class time
For the sake of time, we will add all detailed questions to the “Parking Lot” to be addressed at a later time
Please do not use the system outside of the training plan
Note difference in environment “look and feel”.
NOTE: The screen images used in this course have been captured from a Windows XP environment. Be sure to allow for differences in Menu / Dialog Box selections when using other Operation System versions (e.g. Windows 2000, Vista, etc…)!

6. Class Scope Understand Project Server 2007 Technical Architecture
Support the Project Server 2007 Technical Environment
Maintain the Project Server 2007 implementation
Support the roles (where configured) of:
Project Server Administrator (Primary Support)
Executive
Project Managers
Resource Managers
Team Leads
Team Members
Note difference in environment “look and feel”.

7. Administrator Training Introduction
Topic Logistics - Class Goals & Guidelines
Topic Administrator Training Prerequisites

8. Admin Role Prerequisites
Knowledge of Technical System Support Processes
Knowledge of Network Support Procedures
Knowledge of Microsoft based Technical Architectures
Experience with Internet Information Services (IIS 7/8)
Experience with Windows SharePoint Services 3.0
Experience with Application Software Troubleshooting
Exposure to Server Hardware Troubleshooting
Exposure to Client Hardware Troubleshooting
General knowledge of Project Server Business Concepts
Executive-level resolution support (Helpful)
Note difference in environment “look and feel”.

9. Module 2 Module 1 Administrator Training Introduction
Module 2 Project Server 2007 Architecture
Topic 2.1 – Architectural Outline
Topic 2.2 – Software Components
Topic 2.3 – Hardware Components
Topic 2.4 – Desktop Requirements
Topic 2.5 – High-level Business Process
Module 3 Connect via Project Professional 2007
Module 4 Introduction to Project Web Access
Module 5 PWA Server Settings Area
Module 6 Windows SharePoint Services Admin
Module 7 Troubleshooting

10. Project Server 2007 Architecture
Topic 2.1 – Architectural Outline
Topic 2.2 – Software Components
Topic 2.3 – Hardware Components
Topic 2.4 – Desktop Requirements
Topic 2.5 – High-level Business Process

11. Architectural Outline
A description of the various Project Server 2007 technical architecture components

12. Architectural Outline Overview
Describes Underlying Architecture
System Overview Diagram
Architecture Supports…
Technical Architecture Tiers
Project Server 2007 Tiers
Windows SharePoint Services 3.0
Technology & Scalability Options

13. System Overview Diagram

14. Project Server 2007 Supports…
High Availability
Extensive Scalability
Management of Large Scale Projects
Management of High Levels of Complexity
Management of a large Centralized Resource Pool
Management of Complex Resource Scenarios
New Client/Server, Queue based Data Transfer:
Transfers data from the Client (Professional) to Server
Downloads deltas, not the whole Project
Provides more data on demand
Allows for faster booting
Works across WANs and firewalls
Offers data integrity when saving Projects
A seamless Online/Offline experience

15. Technical Architecture Tiers

16. Project Server 2007 Tiers Client Tier: Web (UI) Tier:
MS Office-based Applications
Web Browser-based client
Custom applications
Active Cache
Web (UI) Tier:
Project Web Access
Windows SharePoint Services (WSS V 3.0)
WSS Integration with Internet Information Services (IIS)
Availability of a Workflow Engine
Fully .NET Framework Compliant
Application Tier:
Office Project Server 2007
Project Server Interface (PSI)
Project Server 2007 Eventing Service
Project Server 2007 Queuing service.
Database Tier:
ProjectServer_Draft Database
ProjectServer_Published
ProjectServer_Reporting
ProjectServer_Archive

17. Windows SharePoint Services 3.0
Core Workspace Services
Storage
Repository
Metadata
Versioning
Backup
Security
Rights/Roles
Pluggable Auth
Per Item
Rights Trimming
Management
Admin UX
Delegation
Provisioning
Monitoring
Topology
Config Mgmt
Farm Services
Feature Policy
Extranet
Site Model
Rendering
Templates
Navigation
Visual Blueprint
API’s
Fields/Forms
OM and SOAP
Events
Deployment
Operating System Services
Database
Search
Workflow
ASP.NET
(Web Parts, Personalization, Master Pages, Provider Model for navigation, security, etc.)

18. Topology & Scalability Options
Simple to
Complex

19. Project Server 2007 Architecture
Topic 2.1 – Architectural Outline
Topic 2.2 – Software Components
Topic 2.3 – Hardware Components
Topic 2.4 – Desktop Requirements
Topic 2.5 – High-level Business Process

20. Software Components
A description of the various Project Server 2007 environment software components

21. End-User Components Office Project Professional 2007
Office Project Web Access
Microsoft Outlook (or alternate )
Microsoft ActiveX Components
Microsoft Office Web Components
Microsoft Office Applications
Microsoft Internet Explorer (6.x or 7.x)
Microsoft Data Access Components (MDAC)

22. Server Components Microsoft Windows Server 2003/2008
Internet Information Services (IIS 6.x / 7.x / 8.x)
Microsoft Office Project Server 2007
Windows SharePoint Services (WSS 3.0)
Microsoft Exchange Server (or other SMTP Server)
Project Server 2007 Components:
Project Data Services (PSI)
Queuing Service
Eventing Service
Scheduling Engine
Business Objects
Data Access Layer
Microsoft Active Directory
Microsoft Data Access Components (MDAC)
.Net 2.0 Framework
.Net 3.0 Framework
Decision Support Objects

23. Database Components Microsoft SQL Server Analysis Services
With SQL Server Service, Pack 3a or 4 applied OR
SQL Server 2005/2008
With latest Service Pack applied
Analysis Services
Analysis Services 2000
With Analysis Services, Service Pack 3a or 4 applied
Analysis Services 2005/2008

24. Project Server 2007 Architecture
Topic 2.1 – Architectural Outline
Topic 2.2 – Software Components
Topic 2.3 – Hardware Components
Topic 2.4 – Infrastructure Planning
Topic 2.5 – High-level Business Process

25. Hardware Components
A description of the various Project Server 2007 environment Hardware components

26. Desktop Hardware Specs
Component
Minimum
Recommended
CPU
Pentium III 500 MHZ or higher
Memory
24 MB incremental RAM (at least 80 MB preferred)
256 MB recommended for large data sets
Display
SVGA (800x600) with 256 colors
Higher def is better
Other Drives
N/A
Hard Disk Space
24 MB
Accessories
Mouse, etc.
Networking
10 MB/Sec
100+ MB/Sec recommended

27. Server Hardware Specs Component Minimum Recommended CPU
2.5 GHz or faster, Dual Processor
3 GHz recommended
Memory
2 gigabyte (GB)
3 GB recommended;
4GB if SQL Server is on same platform
Display
SVGA (1024 x 768) or higher
Higher def is better
Other Drives
Data Drive
On single-server install
Hard Disk Space
3 GB for Web front-end,
200 GB for data
40 GB for Web front-end,
Data needs increase with document versioning
Networking
100 MB/Sec
Accessories
DVD Drive
Or Network Share

28. Project Server 2007 Architecture
Topic 2.1 – Architectural Outline
Topic 2.2 – Software Components
Topic 2.3 – Hardware Components
Topic 2.4 – Infrastructure Planning
Topic 2.5 – High-level Business Process

29. Infrastructure Planning
A description of the various Project Server 2007 infrastructure consideration during planning

30. Infrastructure Documentation
Physical Network Diagram
Physical Communication Links
Computer Hardware
Location of Devices
Logical Network Diagram
Domain Architecture
Server Roles
Trust Relationships
Network Configuration Documentation
Name Resolution
IP Addressing
Remote and Dial-up Networking
Bandwidth Issues

31. Analysis Guidelines Create a Physical Network Diagram
Create a Logical Network Diagram
Gather Network Configuration Info
Identify Existing Hardware as Deployment Candidates
Analyze Network Performance
Identify Deployment Tools
Software / Service Packs / Hot Fixes
System Management Server (SMS)
Windows Group Policies

32. Availability Analysis
Reliable Components
Fault Tolerant Mechanisms
Clustering
Clustering Types
Active/Passive (Passive takes full control)
Active / Active (Load shared on failover)
Clustering Tools
Windows Clustering Server
Resource Monitor
Windows Cluster Service
SQL Server Failover Monitoring
PS2007 Primary Benefit / SQL Server
Clustering can be used for Failover

33. Scalability Analysis Scaling Up Scaling Out Network Load Balancing
Hardware Updates
Additional Processors
Additional RAM
Scaling Out
Distributing Workload
Network Load Balancing
Client Requests Distributed
IP Packets Received by Each Host
Accepted only by the Intended Recipient
Workload Distributed
Hosts can specify Workload Percentage
Distributed based on Server Workload
Distributed based on Number of Packets

34. Scalability Options Distributed Server Targets SQL Server Options
Project Server 2007
Session Management Removed from Front-end Servers
Session Management Deployed outside the NLB Cluster
Windows SharePoint Services
View Management Server
Must be outside of the PS2007 NLB Cluster
May be Clustered for Failover Purposes
SQL Server Options
Clustering (Applies also to Availability)
Database Partitioning
Two-Way Partitioning (Dual Server Mode)
Three-Way Partitioning (WinProj & Views Extracted)

35. Security Considerations
Project Server 2007 Service Accounts
*PS2007 Service Account (Member of Local or Domain Admin)
*SQL Server Service Account (Needs dbo to Create Permissions)
* To be created before Project Server 2007 Installation
Organizational Requirements
Project Server 2007 Enterprise Resource Pool
Unique Resource Names
Use Existing Naming Conventions
Create Convention if None is in Place (FirstName LastName)
System Server Security
Verify that All Domain Accounts are Assigned
Verify that All Accounts have Proper Permissions
Use Proper Naming Conventions

36. Configuration Suggestions
Install the latest updates
Install Views Processing and Session Management Service on Separate Hardware
Install a Single Project Server 2007 instance in a Load-balanced Cluster (For Future Expansion)
Increase Internet Information Services (IIS) Memory
Use Multiple Network Interface Cards (NIC)
Set all NIC Cards on Servers to Full-Duplex Mode

37. Project Server 2007 Architecture
Topic 2.1 – Architectural Outline
Topic 2.2 – Software Components
Topic 2.3 – Hardware Components
Topic 2.4 – Infrastructure Planning
Topic 2.5 – High-level Business Process

38. High-Level Business Process
Diagram and Security Model

39. High-Level Project Lifecycle

40. Security Access Model

41. Module 3 Module 1 Administrator Training Introduction
Module 2 Project Server 2007 Architecture
Module 3 Connect via Project Professional 2007
Topic 3.1 – Initial Project Professional 2007 Connection
Module 4 Introduction to Project Web Access
Module 5 PWA Server Settings Area
Module 6 Windows SharePoint Services Admin
Module 7 Troubleshooting

42. Connect via Project Professional 2007
Setting up the Project Server 2007 Connection Account information in Project Professional

43. Connect via Project Professional 2007
Topic Initial Project Professional 2007 Connection

44. Start Project Professional 2007
Logon with your Windows User ID.
Select Start  Enterprise Options  Microsoft Project Server Accounts.
A ‘Preparing to Install’ and ‘Please wait…’ dialog boxes may display.
Project Professional should display.
Select Tools  All Programs  Microsoft Office  Microsoft Office Project Professional 2007.
At the ‘Microsoft Project Server Accounts’ dialog box, Select the [Add] button.

45. Enter Account Details Setup up your Account as follows:
Account Name: (e.g. Your FirstName LastName)
Set the ‘Microsoft Project Server URL:’ details:
Select the ‘Use Windows user account’ radio button.
Select the ‘Set as default account’ check box.
Click on the ‘Account Properties’ [OK] button to complete the account settings process.
Click on [Yes] to Acknowledge HTTPS message.
Confirm ‘Automatically detect connection state’ radio button setting.
Click on the [OK] button to close the ‘Project Server Accounts’ dialog box.
Close Project Professional 2007 to allow the changes to take effect.
Change the Server Name details.

46. Project Professional 2007 Closeout
Before these settings take effect, Project Professional 2007 must be closed.
If prompted to save the default project named “Project1” that is opened when Project Professional is opened, click on the [No] button.
Project Professional 2007 will need to be opened again to test out that the connection has been established.

47. Check the Open Dialog Box
Select from the Menu Bar, File  Open. Confirm that the Project Server 2007 file open dialog box is displayed Congratulations, you have connected to Project Server!
Change the image to display deployment relative Projects.

48. Module 4 Module 1 Administrator Training Introduction
Module 2 Project Server 2007 Architecture
Module 3 Connect via Project Professional 2007
Module 4 Introduction to Project Web Access
Topic 4.1 – Connect via Project Web Access
Topic 4.1 – The Home Page
Module 5 PWA Server Settings Area
Module 6 Windows SharePoint Services Admin
Module 7 Troubleshooting

49. Introduction to Project web Access
Initial access to PWA and the Home Page

50. Intro to Project Web Access (PWA)
Topic 2.1 – Connect via Project Web Access
Topic 2.2 – The Home Page

51. Initial Access Open Internet Explorer (6.x or 7.x)
Enter the following URL:
Accept the EULA (License Agreement):
Select the check box near the base of the form.
Click on the [Next] button to continue.
Confirm display of the PWA ‘Home’ page.
Click on Resource Center link.
Click on the ‘here’ link.
Click on the ActiveX [Install] button.
Confirm display of Resource Center “Grid”.
Update the <servername> value.

52. Component Naming Conventions
Update the image to reflect the logo for the specific deployment.

53. Intro to Project Web Access (PWA)
Topic 2.1 – Connect via Project Web Access
Topic 2.2 – The Home Page

54. The Home Page
Update the image to reflect the logo for the specific deployment.

55. The ‘Content Area’

56. Module 5 Module 1 Administrator Training Introduction
Module 2 Project Server 2007 Architecture
Module 3 Connect via Project Professional 2007
Module 4 Introduction to Project Web Access
Module 5 PWA Server Settings Area
Topic 5.1 – Server Settings Option Sections
Topic 5.2 – Operational Policy Definitions
Topic 5.3 – Cube Setup and Management
Topic 5.4 – Database Administration
Topic 5.5 – Queue Management
Module 6 Windows SharePoint Services Admin
Module 7 Troubleshooting

57. PWA Server Settings Area
Project Web Access ‘Server Settings’ area options that are interest to the System Administrator

58. PWA Server Settings Area
Topic 5.1 – Server Settings Option Sections
Topic 5.2 – Operational Policy Definitions
Topic 5.3 – Cube Setup and Management
Topic 5.4 – Database Administration
Topic 5.5 – Queue Management

59. Server Settings Option Sections
Operational Policy Definitions
Time & Task Management Settings
Enterprise Data Definitions
Security Configuration
Look & Feel Settings
Cube Setup & Management
Database Administration
Queue Management

60. Server Settings

61. System Admin Areas of Interest
Operational Policy Definitions
Alerts & Reminders
Server-Side Event Handler Configuration
Active Directory Resource Pool Synchronization
Project Workspaces
Project Workspace Provisioning Settings
Cube Setup & Management
Cube Building Settings
Cube Configuration
Cube Building Status
Database Administration
Schedule Backup
Administrative Backup
Administrative Restore
Queue Management
Manage Queue
Queue Settings

62. PWA Server Settings Area
Topic 5.1 – Server Settings Option Sections
Topic 5.2 – Operational Policy Definitions
Topic 5.3 – Cube Setup and Management
Topic 5.4 – Database Administration
Topic 5.5 – Queue Management

63. Alerts & Reminders

64. Server-Side Event Handler Configuration

65. Active Directory Resource Pool Synchronization

66. Project Workspaces

67. Project Workspace Provisioning Settings

68. PWA Server Settings Area
Topic 5.1 – Server Settings Option Sections
Topic 5.2 – Operational Policy Definitions
Topic 5.3 – Cube Setup and Management
Topic 5.4 – Database Administration
Topic 5.5 – Queue Management

69. Cube Building Settings

70. Cube Configuration

71. Cube Building Status

72. PWA Server Settings Area
Topic 5.1 – Server Settings Option Sections
Topic 5.2 – Operational Policy Definitions
Topic 5.3 – Cube Setup and Management
Topic 5.4 – Database Administration
Topic 5.5 – Queue Management

73. Schedule Backups

74. Administrative Backup

75. Administrative Restore

76. PWA Server Settings Area
Topic 5.1 – Server Settings Option Sections
Topic 5.2 – Operational Policy Definitions
Topic 5.3 – Cube Setup and Management
Topic 5.4 – Database Administration
Topic 5.5 – Queue Management

77. Queue Management – Jobs Listed

78. Manage Queue – Job History Selections

79. Manage Queue – Success Selection

80. Manage Queue – ‘Cancel jobs getting enqueued’ Selection

81. Queue Settings – Part 1

82. Queue Settings - Part 2

83. Queue Settings - Part 3

84. Queue Settings - Part 4

85. Module 6 Module 1 Administrator Training Introduction
Module 2 Project Server 2007 Architecture
Module 3 Connect via Project Professional 2007
Module 4 Introduction to Project Web Access
Module 5 PWA Server Settings Area
Module 6 Windows SharePoint Services Admin
Topic 6.1 – Central Administration
Topic 6.2 – Shared Service Provider (SSP)
Topic 6.3 – Operations Administration
Topic 6.4 – Application Management Admin
Topic 6.5 – WSS Backup and Restore
Module 7 Troubleshooting

86. WSS Central Administration
Introduction to the Windows SharePoint Services Central Administration features

87. WSS Central Administration
Topic 6.1 – Central Administration
Topic 6.2 – Shared Service Provider (SSP)
Topic 6.3 – Operations Administration
Topic 6.4 – Application Management Admin
Topic 6.5 – WSS Backup and Restore

88. WSS Central AdministrationOR
WSS Administration
Shared Service Provider Admin (SSP)
Operations (Farm level administration)
Application Management (SSP Administration)

89. Central Administration Page

90. WSS Central Administration
Topic 6.1 – Central Administration
Topic 6.2 – Shared Service Provider (SSP)
Topic 6.3 – Operations Administration
Topic 6.4 – Application Management Admin
Topic 6.5 – WSS Backup and Restore

91. Share Services Admin

92. Project Web Access Sites

93. WSS Central Administration
Topic 6.1 – Central Administration
Topic 6.2 – Shared Service Provider (SSP)
Topic 6.3 – Operations Administration
Topic 6.4 – Application Management Admin
Topic 6.5 – WSS Backup and Restore

94. Operations Administration

95. WSS Central Administration
Topic 6.1 – Central Administration
Topic 6.2 – Shared Service Provider (SSP)
Topic 6.3 – Operations Administration
Topic 6.4 – Application Management Admin
Topic 6.5 – WSS Backup and Restore

96. Application Management Admin

97. WSS Central Administration
Topic 6.1 – Central Administration
Topic 6.2 – Shared Service Provider (SSP)
Topic 6.3 – Operations Administration
Topic 6.4 – Application Management Admin
Topic 6.5 – WSS Backup and Restore

98. WSS PS2007 Backup & Restore
Available via the WSS Central Admin ‘Operations’ Tab
Allows Backup & Restore of the full WSS Farm (All of Project Server 2007) or a selected segment
Can only be triggered manually (unable to be scheduled)
Process is fully detailed in the Project Server 2007 Installation document

99. Module 7 Module 1 Administrator Training Introduction
Module 2 Project Server 2007 Architecture
Module 3 Connect via Project Professional 2007
Module 4 Introduction to Project Web Access
Module 5 PWA Server Settings Area
Module 6 Windows SharePoint Services Admin
Module 7 Troubleshooting
Topic 7.1 – Events and Services
Topic 7.2 – Troubleshooting the Queue

100. Tips and Tricks to troubleshooting a Project Server 2007 environment
100

101. Troubleshooting Topic 7.1 – Events and Services
Topic 7.2 – Troubleshooting the Queue

102. Event View (& Event Categories)
Security
Project Pro Save
Project Publish
Server Side Project Operations
Resource
Timesheet
Admin
Cube Building
Notification
Task Statusing
Reporting

103. PS2007 Related Services Microsoft Office Project Server Events Service
Microsoft Office Project Server Queue Service

104. Troubleshooting Topic 7.1 – Events and Services
Topic 7.2 – Troubleshooting the Queue

105. Manage Queue – Admin Area

106. Manage Queues - Overview
Accessed via PWA  Sever Settings  Queue (Section)  Manage Queues
Two main sections:
Top section is used for filtering jobs
Lower section lists jobs that have traversed the queue
Nothing is discarded
Once activity is completed it will be archived
It is not a performance hog
There are two types of Queues
ProjectQ:
Resides in the Draft Database
TimesheetQ:
Resides in the Published Database
Queues are identical (it is just a logical separation).
Two jobs with the same queue position is possible (One in ProjectQ and the other in TimsheetQ)
The error number (clicking on it) will provide more details

107. PS2007 Queue Elements Jobs and Job ID Polling Priorities Threads
Groupings
States

108. Jobs Description Jobs & Job ID: A traceable packet of work
The level at which queuing is tracked
Uses a Job ID as a unique identifier
Every job processed via the Queue receives a Job ID
Gets executed by Project Server 2007
Job examples are:
Project Save
Project Publish
Submit ‘My Tasks’
Etc…
Not all are explicitly initiated by the user
Automatically initiated jobs include:
notifications
Reporting Data Sync

109. Polling & Priority Polling: Priority:
Job storage is polled at regular intervals
A Job Polling thread is used
Checks for new jobs
Polling intervals are configurable
Configuration is by the Project Server Administrator
Via PWA  Server Settings  Queue (Section)  Manage
Priority:
Priority is based on job purpose
Real-time process impacted jobs have priority (e.g. Submit timesheet)
Non-Time dependant receive lower priority (e.g. Updating the reporting database)

110. Threads, Groupings & States
The Queue System creates jobs
These jobs process the work coming into the queue
The queue can process multiple jobs at the same time (e.g. Project 1 Save, Project 2 Publish, and a Cube Building job can be processed simultaneously)
“Job polling threads” discover new jobs
Causes new job processing threads to be created
Administrators can view and change the thread settings (e.g. polling interval, maximum number of job processor threads, etc… )
Groupings:
A correlated job Group is a categorization of jobs
Imposed by internal Project Server rules
Jobs Groups are always processed together
They are processed in order (with some exceptions)
States:
When a job is submitted to the queue it can go through various states, such as Processing and Complete.

111. Project Professional 2007 Queue Status Tool

112. Project Professional 2007 Cache Status Description
A dialog Box is displayed when an error condition is encountered
The error can be selected to identify the Correlation ID
A search of the log files can be made on the Correlation ID
The log identifies who called it and the Project Server Interface entry point (such as published Project Server Interface)
The Tag ID helps identify the origin of the error in the source code
The logs may identify if an error is from the Data Access Layer
This may provide a SQL error number to trace
The Tag ID will be in the trace log only (not in the event log)
Full list of the error codes located at:

113. Queue Troubleshooting Steps
Is the queue running?
Check that the relevant Services are running
Microsoft Office Project Server Events
Microsoft Office Project Server Queuing
Check the ULS event log for Services start-up roadblocks
Look for active “Active Cache” category messages in the ULS logs
The category ‘Project Server Active Cache Save’ logs jobs writing data into the queue (helps identify if a "stuck" job is still working)
Be aware the % complete in the queue may not move for a while
Use Task Manager on the Application Server to see if …Queuing.exe is busy
A queue service consuming a lot of processor and RAM may mean it is just very busy, or could point to a data issue
Add “Success” to the job completion states to identify the last successful job

114. Queue Troubleshooting Steps
Is it just one job that is not going through?
Look for the earliest non-successful appearance of a job in the queue
Troubleshoot the first failure
May need to change the Job History if this was a day or more ago
Is there a legitimate reason for the slow/stopped queue?
Any Failed and Blocking Correlation jobs?
Troubleshoot these from the ULS logs
A Cube Build, Reporting Database rebuild or just a very busy server can all mean that jobs may sit around for a while
Potential delays should be evident from the Manage Queue screen
A user may not be aware of this, if they are just looking at their personal queue

115. Queue Troubleshooting Steps
Are jobs stuck in the “Getting Enqueued” state?
Open Project Professional 2007 on the submitting user’s the computer
Check to see if Project Professional 2007 will continue sending the project
If that doesn’t work, then cancel the jobs in the “getting enqueued” state
Note: This effectively means that the save from WinProj never happened and that data will need to be resaved. This is the same thing that happens when you just blindly restart the queue, but allows you be aware of what is being lost.

116. Exercises End
Questions & Answers

117. Project Management Office
Reference Books
Project Managers
Step by Step – Microsoft Office Project 2007
By Carl Chatfield & Timothy Johnson
Dynamic Scheduling
By Eric Uyttewaal
Project Management Office
Lean Project Management – Eight Principals For Success
By Lawrence P Leach
Critical Chain Management
Enterprise Architecture & Strategy
By Jeanne W Ross, Peter Weill & David C Robertson
100 Questions to Ask you Software Organization
By Mark I Himelstein