1. Dell Office OEM & AFOLB Discussion
9/10/2018 9:48 PM
Dell Office OEM & AFOLB Discussion
Agenda:
Office OEM
AFOLB Overview: Direct & Channel
Known issues
Customer Experience – OOBE
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2. Ways to purchase Office 2016
Full Packaged Product (FPP)
OEM
Volume Licensing
Purchased from Retailers, MSFT, and resellers
Preinstalled on a PC
Acquired through Microsoft or Resellers
Product use rights govern how products may be used and these vary by product, product version, AND by the channel through which the license was purchased.
Narration
There are three key ways to buy a Microsoft Office 2016 license depending on the volume of licenses your customers need.
The full packaged product, or FPP, is purchased from retailers, Microsoft, and resellers like Dell. Typically one box contains one license.
An OEM, or Original equipment manufacturer license, comes preinstalled on a new computer and the software is associated with the device.
Volume Licensing agreements are purchased directly from Microsoft or through resellers like Dell and there are a variety of agreements to suit different types of organizations.
How the products may be used are outlined in Product use rights which vary by product, product version, AND by the channel through which the license is acquired.
Let’s look at these a little more in detail.

3. Activation for Office Late Binding (AFOLB)
What is AFOLB?
AFOLB is a capability that provides Dell the flexibility to fulfill Office activation keys digitally
It removes the need for MPI/Activation card in the box and manual entry of 5x5 key
No Changes to sales motion or royalties
All Office attach upsell motion will be the same under AFOLB vs today via MPI/Activation Cards
Speaker Notes
There are two methods for activating Office 2016: the Activation/MPI card method and Activation for Office Late Binding (AFOLB).

4. AFOLB fulfillment will depend on…
Since Dec. 2016, Dell started rolling out AFOLB for all OEM Office SKUs (O365, H&S, H&B, Pro) worldwide
Except, Office H&B and Pro for devices sold with Windows 10 Pro Downgrade, which will be fulfilled via MPI/Activation Cards:
Windows 10 Pro Standard Version (with downgrade facilitation)
Windows 10 Pro N Version (with downgrade facilitation)
Windows 10 Pro Simplified Chinese Language (PRC) (with downgrade facilitation)
Windows 10 Pro Standard Version (VL custom image only)
Windows 10 Pro N Version (VL custom image only)
Windows 10 Pro Simplified Chinese Language (PRC) (VL custom image only)
Speaker Notes
Review the SKUs listed.

5. MPI/Activation Card Process
AFO Late Binding ensures a simpler Office activation and a consistent experience
MPI/Activation Card Process
Physical card via package/box – to activate Office 365 and Office 2016, end use inputs 5x5 key
AFOLB Process
To activate Office, end user only has to click on the Office icon and link to their Microsoft Account (MSA)

6. Office OEM- Direct sales motion OEM PC Office attach requires Office pre-installation/bundling to a specific device before leaving Dell’s facilities
Dell
Initial Office and PC bundled together +
Customers
ROK Distribution is optimized for convenience for OEMs, Distributors and Resellers.
OEMs first determine the hardware and software for ROK. They make those available for their OEM Distributors to order. They BIOS Lock the ROK Media to their OEM Hardware.
A distributor can stock Hardware and ROK kits separately.
They can also distribute ROK Kits and Hardware separately to resellers.
Resellers may order ROK Kits together or separately. They can also order from more than one Distributor. They can stock what makes sense for their customers.
Resellers however, MUST distribute the ROK Kit with the Hardware to the Customer.

7. Office OEM- Disti sales motion OEM PC Office attach requires Office pre-installation/bundling to a specific device before leaving Dell’s facilities
Dell
Resellers
Initial Office and PC bundled together
Distributor +
Customers
Office and PC bundled together
ROK Distribution is optimized for convenience for OEMs, Distributors and Resellers.
OEMs first determine the hardware and software for ROK. They make those available for their OEM Distributors to order. They BIOS Lock the ROK Media to their OEM Hardware.
A distributor can stock Hardware and ROK kits separately.
They can also distribute ROK Kits and Hardware separately to resellers.
Resellers may order ROK Kits together or separately. They can also order from more than one Distributor. They can stock what makes sense for their customers.
Resellers however, MUST distribute the ROK Kit with the Hardware to the Customer.

8. Disti Sales Scenario
Disti XYZ purchases 100 PCs and expects to sell 30 with Office H&B; the Disti can:
At the time the Disti places the order from Dell, it must select which specific devices will have the 30 OEM Office pre-installed; Office OEM attach must happen prior to the PC leaving Dell’s possessions. The Disti can’t mix and match Office OEM licenses based on reseller/customers orders.
Alternatively, if the Disti will like to mix and match devices with Office, the Disti will need to purchase 30 FPP Office licenses (not OEM) and assigned after Reseller places the order
Question feedback:
Correct answer: Correct! The Office Home & Student 2016 license is a one-time license.
Incorrect answer: Incorrect. Try again.
Note to DEV
Correct answer in bold.

9. AFOLB: Known Issues

10. Known Issue #1: Office H&S default Office suite activated, despite user purchased H&B or Pro
Word, Excel, PowerPoint and OneNote will be the only apps immediately available for use on all new PCs using the Office Pre-installation Kit currently used by Dell
Fix:
Activation other Office 2016 SKUs, such as H&B and Pro, Office Click to Run automatically will update Office at the earliest opportunity to install the missing apps (e.g., Outlook, Access and Publisher).
The upgrade SKU requires an internet connection and must complete within 5 days for continued use of the pre-installed app features. If the 5 days have passed without applying the change, the Office Click to Run client will inform the user that an Office update is required.
Dell will switch production Office bits by mid-March with final fix

11. Known Issue #2: User unable to activate Office AFOLB after reimaging device to Win 10 (not thru a VL Windows Activation)
For customers who reimage the device with Win 10 (not Win 7 or if the reimaged machine activated with a Win 10 VL key)
Fix:
MS Support published an article that explains the reasons and includes a troubleshooter that automatically verifies that Office licensed linked to the Windows key on the device.
Link to Support article – link

12. Known Issue #3: User purchased Office OEM AFOLB device but intends to downgrade to Win 7 or reimage to Win 10 VL
For this scenario is critical that User activates Office 2016 AFOLB prior to downgrading and links to the MSA account
Fix:
Before you re-image your system the user must:
First, activate your Windows Live ID and activate your Office with your Microsoft account (MSA).
Then, once the Office license is tied to the MSA, then the device can be re-imaged.
Finally, once the re-image is complete, sign in to the MSA and reinstall Office.

13. Appendix

14. AFO & AFO LB Known Issues - Activation/Setup
AFO/AFOLB related Public contents: Try, buy, or activate Office that's pre-installed on a new computer #
Issue Scenario
Solution Links 1
"Sorry, couldn't set up Office" error 0xc004f200 when activating Office
Note: This is the most common AFO issue. It occurs if customers have not activated Windows and then try to activate Office. The error dialog the customer receives links to this content(include Fix-it Troubleshooter tool). 2
OPK Preinstalled image doesn't include Outlook, Access or Publisher
Can’t find Outlook, Access, or Publisher apps on a new PC that included Office
Note: These apps are missing from some images. Once customers activate AFO, an update will run when they start any app (or let Office update in the background) and the remaining apps will be installed.
Apps missing after PBR (Push button Reset)
Update to content for above issue to document that the customer needs to go to MyAccount page to reinstall 3
Customer clicked 'Continue' but had AFO binding, closed Try, Buy, Activate dialog without choosing one
Solution is to close the app and restart it. Check the content for more details.
Office apps stop working if you close "Let's get started" screen immediately 4
Hang when redeeming
Your new computer freezes while trying to redeem Office 365 or Office 2016
Solution is to close all browsers and office app, and then restart setup 5
Cannot start Office apps after Office 365 or Office 2016 activation
Solution is to re-install Office from MyAccount page 6
"Let's get started" screen disappears on first start of PowerPoint
Solution is to Open a different Office app (such as Word or Excel), and select one of the options on the "Let's get started" screen. 7
Office displays in English instead of Chinese or Serbian
Solution is to change display language. Check the content for more details.

15. AFO Out of the Box Experience
9/10/2018 9:48 PM
AFO Out of the Box Experience
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16. Windows 10 Device image with Office
OEM Device Partners ship Windows 10 devices include Office 365 Home image by using Office OPK V16.x.
Devices with Product offering :
A 1-year subscription to Office 365 Home or Office 365 Personal (Offer will expire 6 months from Windows Activation date)
A one-time purchase of Office Home & Student 2016, Office Home & Business 2016, or Office Professional 2016 for a single PC
“Let’s Get started” dialog shows Activate
Devices without any Product offering:
Office 365 Home trial
“Let’s Get started” dialog shows Try, Buy or Activate
You can see more details on Try, buy, or activate Office that's pre-installed on a new computer

17. Click Office setup notification or open any Office app
9/10/2018 9:48 PM
Click Office setup notification or open any Office app
Office setup will run
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32. Appendix

33. Moving from Activation MPI Cards to AFOLB for Office 2016
Currently activation/MPI cards are dropped in the box either at ODMs or Merge Centers.
Customers receive their key inside the box, once connected they click on the Office Icon to start activation
Customers then register or log into their Microsoft Account and enter in the 25 digit product key and click activate.
Activation for Office Late Binding: Digital Product Keys
The digital product key can be placed on an order prior to distribution to a third party.
Customer will open their system, once connected to the internet they click on the Office Icon
Customers then register or log into their Microsoft Account and click activate.
Speaker Notes
There are two methods for activating Office 2016: the Activation/MPI card method and Activation for Office Late Binding (AFOLB).