1. MyIT: A Road to Enhancing UNM IT Workload Visibility
June 8 – 9, 2017

2. MyIT: Purpose & Goal
Providing transparency of UNM IT’s workload and resources to business partners and (UNM IT) external and internal users
Enabling UNM IT staff to better prioritize, track and manage incidents, service requests and projects
Supporting the IT Advisory Boards in decision-making and prioritization of major IT initiatives
Integrate with Service and Project Management tools and provide easy-to-use views into existing data and processes

3. MyIT: History
Initially developed for IT Applications to provide transparency to Staff and Faculty for Incidents, Service Request and Projects requested through Help.UNM.
Progressed in adding more comprehensive information such as Requirements, Scorecard and prioritization.
Added Networks & Platforms
Added Leadership and Governance
We worked closely with the Service Desk and the Support CC Team (Steve, Sue and Neil) to synchronize Cherwell (Help.UNM)with MyIT

4. Cherwell Project Form
Cherwell Service Request
Incident Form

5. MyIT: Dashboard Service Requests and Incidents 6 Months of Data
Projects 12 Months of Data
Data Links to Records on the Workload Screen. Just Click on the color.

6. MyIT: Dashboard continued

7. MyIT: Dashboard continued
Select by Org Code Level 3

8. MyIT: Dashboard – Key Performance Indicator’s (KPI’s)

9. MyIT: Dashboard – Key Performance Indicator’s (KPI’s)

10. MyIT: Permissions Who can see and do what?
All Staff and Faculty have Read-Only access to all areas of the MyIT application.
IT Applications, Networks & Platforms teams have Write access to all areas of the MyIT application.

11. MyIT: Technologies IIS Microsoft SQL Server
CAS – Single Sign-on Protocol
PHP
Bootstrap
DataTables – Tables plug-in for jQuery
Highcharts – interactive JavaScript charts
jQuery
JavaScript

12. MyIT: Workload

13. MyIT: Workload – Filtering

14. MyIT: Status

15. MyIT: Health –Service Request and Project

16. MyIT: Health –Incident

17. MyIT: View Record – Details from Cherwell

18. MyIT: Request Details

19. MyIT: Tasks

20. MyIT: Requirements

21. MyIT: User Stories

22. MyIT: Initial Analysis

23. MyIT: Initial Analysis continued

24. MyIT: Business Process Flow

25. MyIT: Reports

26. MyIT: Reports continued

27. MyIT: Score Card

28. MyIT: Score Card continued

29. MyIT: Leadership & IT Governance
ERP Leadership
IT Governance
Academic
Administration
Research
Visibility

30. MyIT: Leadership
IT Leadership :

31. MyIT: Leadership
ERP Leadership Queue :

32. MyIT: Leadership
ERP Leadership Queue continued:

33. MyIT: Leadership
ERP Leadership In Progress :

34. MyIT: Leadership
ERP Leadership In Progress continued:

35. MyIT: IT Governance
Academic Escalated Projects:

36. MyIT: IT Governance
Project Details:

37. MyIT: IT Governance
Analysis Document:

38. MyIT: IT Governance
Process:

39. MyIT: IT Governance
Academic All Projects:

40. MyIT: IT Governance
Administrative Escalated Projects:

41. MyIT: IT Governance
Administrative All Projects:

42. MyIT: IT Governance
Research Escalated Projects:

43. MyIT: Roadmaps & Links Roadmaps Links Banner 9 Implementation
Enterprise Systems
Links
Help.UNM
Workstation Requirements
MyIT HELP Q&A

44. MyIT: Evolution Detailed statistical information Project Integration
Resource planning
Determining SLAs on products & services
Project Integration
Research – All Projects being defined
User Customization

45. Visit MyIT @ https://myit.unm.edu
MyIT: Address
Visit

46. MyIT: Q & A