1. Engaging Constituents: Using Assessment Data to Inform Practice
Candace H. Lacey, PhD
Jennifer Reeves, PhD
Barbara Packer-Muti, EdD

2. Nova Southeastern University
With more than 27,000 students NSU ranks #6 in enrollment among the nations 1,600 private, non-profit colleges and universities.
The University is Broward County’s third largest private employer With more than 3,500 employees,
Each year Nova Southeastern University awards more than 7,000 degrees
NSU has more than 98,000 alumni, residing in every state of the union, as well as 63 other countries

3. A National Leader in Diversity
No. 1 in Doctoral degrees to African Americans
No. 1 in Doctoral degrees in education to African Americans
No. 1 (tied) Doctoral degrees in business to African Americans
No. 1 in First-Professional degrees to Hispanics
No. 2 in education doctorates to Hispanics
No. 2 Computer Science doctorates to Asians
No. 1 in Master’s degrees in education to Hispanics
No. 2 in Master’s degrees to Hispanics
No. 2 in Master’s degrees in education to African Americans

4. Accredited by the Southern Association of Colleges and Schools
NSU Quality Enhance Plan
Indirect measure of constituents’ perceptions of academic engagement at NSU

5. Gallup Partnership 360 degree assessment
Focus groups (2007) trustees, administrators, students, alum’s, faculty
Three sets of questionnaires

6. Q12 Employee Assessment I know what is expected of me at work.
I have the materials and equipment I need to do my work right.
At work, I have the opportunity to do what I do best every day.
In the last seven days, I have received recognition or praise for doing good work.
My supervisor, or someone at work, seems to care about me as a person.
There is someone at work who encourages my development.
At work, my opinions seem to count.
The mission or purpose of my company makes me feel my job is important.
My associates or fellow employees are committed to doing quality work.
I have a best friend at work.
In the last six months, someone at work has talked to me about my progress.
This last year, I have had opportunities at work to learn and grow.

7. Employee Custom Questions
There were 28 additional questions customized for Nova Southeastern University, covering areas such as perceptions of alumni networks and services, NSU’s reputation, collaboration, communication, co-curricular activities, faculty, curriculum, safety, and leadership. 

8. Student and Alumni Assessment
CE11TM:
Overall, how satisfied are you with NSU? How likely are you to continue to choose NSU How likely are you to recommend NSU? L3
Passion
I can't imagine a world without NSU
NSU is the perfect school for people like me
NSU always treats me with respect
I feel proud to be a NSU student
Pride
If a problem arises, I can always count on NSU to reach
a fair and satisfactory resolution
NSU always treats me fairly
Integrity
NSU always delivers on what it promises
NSU is a name I can always trust
Confidence 8

9. Student and Alumni Custom Questions
There were 30 additional questions customized for Nova Southeastern University, covering areas such as perceptions of alumni networks and services, NSU’s reputation, collaboration, communication, co-curricular activities, faculty, curriculum, safety, and leadership. 

10. Confidential and anonymous Unique ID Email Reminders
Delivery Modality
Web-based
5-10 minutes to complete
Confidential and anonymous
Unique ID
Reminders

11. Participants and Response Rates
2007
2008
2009
Employees
80%
2,788/3,493
70%
2,964/4,212
77%
3,322/4,323
Students
21%
5,963/28,156
17%
4,472/26,161
14%
3,897/28,738
Alumni 7%
1,384/20,985 5%
2,447/50,010
2,710/59,625

12. Certified Gallup Trainers from Across the University
Sharing the Findings
Certified Gallup Trainers from Across the University
Trainer Assignments
Standardized Power Point Presentation
Customized for each supervisory work group
Scorecards
Empowered Supervisory Workforce
Robert 12 12

13. Outcomes: Commitment Planning Process: Strengths and Challenges
Q12 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17
Overall Sat.
Learn/Grow
Progress
Best Friend
Quality Work
Mission
Opinions
Development
Cares About
Recognition
Do Best
Materials
Expected
Robert
Good
50th- <75th
Poor
<25th
Fair
25th- <50th
Excellent
>75th
Performance Level (Percentile Ranking)
Note: Percentile rankings based on mean

14. Outcome: Employee Commitment Plan Summary: Quantitative Data
Barbara

15. Outcomes: Employee Commitment Plan Qualitative Analysis
Barbara

16. Outcome: Celebrating Success

17. Barbara Packer-Muti, EdD
NSU is You!
Candace H. Lacey, PhD
Jennifer Reeves, PhD
Barbara Packer-Muti, EdD 17