1. Occupational Performance Enhancement Network (OPEN)
“Opening doors to your future”

2. Presenters
Mary Ellen Frushour, Corporate Director of Human Resources, Metron Integrated Health Systems
Nicole Knights, Manager of Health Care Programs, Goodwill Industries

3. Goodwill Industries Staff
Nicole Knights
Manager of Health Care Programs
Ana Fumando
Occupational Enhancement Specialist (OES)

4. Who is involved with the Health Field Group?
Health Providers in the community: Clark Retirement Community, Holland Home, Metro Health, Metron I.H.S., Porter Hills Retirement Community and Services, Saint Mary’s Healthcare, Spectrum Health, and Sunset Manor
Delta Strategy
Gibraltar Consulting, LLC
Goodwill Industries of Greater Grand Rapids
Grand Rapids Community College
Grand Rapids Public Schools/Adult Education
MDLEG/Bureau of Workforce Programs
Michigan Rehabilitation Services
MI Works!
Project Rehab Foundation
S.O.U.R.C.E.
West MI Area Health Education Center

5. Mission and Vision of OPEN
Mission: To support the collaborative approach to enhancing the retention, recruitment and growth of entry-level employees in the health field.
Vision: To have a diverse, qualified and stable healthcare workforce where employees reach their full potential.

6. What Services Do We Offer?
Help maintain employment
Provide community resources
Career advancement
Paid training
Support
Help employees discover enrichment opportunities

9. Training Grand Rapids Community College Grand Rapids Adult Education
Pharmacy Technician Certification Program
Medical Billing & Coding Certification
EKG/Cardiovascular Technician Certification
Medical Administrative Assistant
Grand Rapids Adult Education
Certified Nurses Aid
English as a Second Language
Pre-GED
GED

10. Reasons Why Employees are Coming to OPEN
career advancement
work related
personal
attendance
transportation
housing
finances
depression
family
disability
counseling
education
time management

11. Statistics for Year 1 April 2004 – March 2005
Employees Served for Support: 64
Employees Trained: 132
Total Served: 196

12. Year 1 end Cost savings Training Cost:
$ $ per person $66, total
Interventions:
$ per person
$159, total
*based on 83% retention rate
Total $225,589.00
Employers Contributions:
$42,250.00/year
Saved:
$183,339.00
Grand Total Savings per employer :
$36,667.80

13. Statistics for Year 2 April 2005 – March 2006
Employees Served for Support: 153
Employees Trained: 114
Total Served: 267
Grand total served for year one and two: 463

14. Year 2 Cost Savings Training Cost:
$ $ per person $56, total
Interventions:
$ per person
$378, total
*Based on 83% retention rate
Total $434,124.96
Employers Contributions:
$48,250.00/year
Saved:
$385,874.96
Grand Total Savings per employer : $48,234.37

15. “Plans for the future” Add additional employers
Add additional services
Placement
Systems change
More training
Mentorship

16. Flexibility of program/employers
Why is it working?
Cost effective
Mobile model
Flexibility of program/employers
Personal Attention