1. Chaos in the past, present and future
Chuck Taylor, beacon health options
John burke, burke consulting (into retirement)

2. The Chinese word for "chaos" (simplified Chinese: 危机; traditional Chinese: 危機; pinyin: wēijī) is frequently invoked in Western motivational speaking as being composed of two Chinese characters respectively signifying "danger" and "opportunity".

3. Past chaos Occupational Alcoholism Programs to EAP
ALMACA to EAPA to IEAPA
Academic Credentials versus Experiential Credentials
Drug Testing
EAP versus Managed Care
Acquisitions
Impact of Benefit Consultants

4. Past Challenges Building Credibility Proving Worth
Pricing Appropriately
Managing Change within Industry
Establishing Definition and Standards

5. Past solutions Creation of CEAP Involvement of Outside Expertise
Creation of EASNA
Changed the Value Proposition
Evolved Staffing Credentials

6. Past Failures Too Much Infighting Did Not Get Pricing Right
Limited Business Minds
Lack of Acceptance of Change
Continued to Operate in Silos

7. Present chaos Broadening of Service Scope Price Sensitivity
Strong Competitive Environment
Continued Consolidation
Influence of Insurance Industry
Emergence of Technology

8. Present challenges Keeping Up With Change Maintaining Profitability
Creating Distinction
Being Strategic, not being Distracted
Creating a Technology Strategy
Evolving Staff

9. Present Solutions M&A of Service Lines Outsourcing Service Capability
Making Service Levels Consistent with Pricing
Moving Professional Discussions from Clinical to Business
Operating in a Virtual World

10. Present Failures Not Keeping Up with Change
Few Developing Technology Strategies
Not at the Larger Table
Struggle to Maintain Profitability
Do Not Have Recognized National Spokes Group

11. Future chaos ACA or Whatever
Integration of EAP with Broader Healthcare
EAP Seen as Part of Health and Wellness
EAP All About Technology
Demand for More Service at Less Cost
Aging EAP Workforce

12. Future challenges Evolving to Technology Driven Services
Changing the Traditional EAP Mindset
Integrating with the Broader Healthcare World
Being at the Table
Maintaining Viability
Recruiting Skilled Staff

13. Potential Future Solutions
Developing Strategic Relationships
Advocates and Spokes Groups Getting to the Table
Provider accessibility for a premium cost
Pricing appropriately
Thinking Strategically
Changing the Face of EAP

14. Potential Future Failures
Operating with a Silo Mentality
Not Reinventing Service Models
Not Understanding the Changing Demographic
EAPA and other Groups not Getting Marketplace Visibility
Not Embracing Technology