1. Quality in Adult Social Care Services – Personalisation & the Workforce
Jan Marr
Head of Learning & Workforce Development
bcda learning and development service
Birmingham City Council
This event is commissioned under the European Union Programme for Employment and Social Solidarity ( ). For more information see: . The information contained in this publication does not necessarily reflect the position or opinion of the European Commission.

2. The Changing Context of Social Care
Demographics
Economics
Expectations
Social Policy
Organisation types
Employment types
- Personalisation

3. Quality & Standards – Over the last few decades have been built on……..
Regulation and Registration
National Minimum Standards
Inspection and Ratings
Professional Codes
Local Commissioning

4. Moving To……. Quality defined by the individual
Less formal regulation, inspection, rating
Customer feedback mechanisms
“co-creation” of services
Individual responsibility for risk management

5. This Brings Some Challenges……
Safety
Affordability
Sustainability
Workforce

6. Workforce Challenges Include…..
• Understanding the workforce (s)
Changing employment contexts, changing roles
Complex relationships with other sectors
Recruitment and retention
Recognition, status and reward
Qualifications
Training, learning and competence
Access and funding issues

7. Three examples of work we are doing to respond to these challenges……
Developing the Personal Assistant Workforce
The Employment Routeway into the Social Care Sector
Partnership with the Fire Service to improve support to vulnerable people

8. Ultimately, the purpose of our work is to support the citizens of Birmingham to live the lives they want to live as safely as possible. To do that, we need to invest in a high quality, highly skilled, highly committed workforce.
Thank You -
Any Questions?

9. Developing the Personal Assistant Workforce
Patricia Daley
Social Care Workforce Development Manager
bcda learning and development service
Birmingham City Council
This event is commissioned under the European Union Programme for Employment and Social Solidarity ( ). For more information see: . The information contained in this publication does not necessarily reflect the position or opinion of the European Commission.

10. Identifying the Needs
Survey of Direct Payment employers and their Personal Assistants
Issues for employers
Barriers to learning and development
Short courses
Access to qualifications

11. NVQ Pilot Awarding bodies Registration and assessment Summary feedback
Partnership working

12. Thank you
Any Questions?

13. Developing the social care workforce in Birmingham
Ambrin Chauhan
&
Christopher Davis
This event is commissioned under the European Union Programme for Employment and Social Solidarity ( ). For more information see: . The information contained in this publication does not necessarily reflect the position or opinion of the European Commission.

14. Why Recruitment and Retention? The Learning & Development Approach

15. Pre-employment Training
Recruitment
Candidates
Employers
Engagement
Engagement
Pre-employment Training
Guaranteed Interview
Job Start

16. Retention • Staff at risk of redundancy • Pre redundancy support :
-Skills audit
-Training programme
-Guaranteed interview (when available)
• Good news - “a priority mover’s experience’’

17. Retention

18. Placement Opportunities
Social Work Students
Children & Young People under 16
Young People and Adults over 16
Unemployed and people at risk

19. Summary
Any Questions?

20. Improving Quality Through Partnerships
Patricia Daley
Social Care Workforce Development Manager
bcda learning and development service
Birmingham City Council
This event is commissioned under the European Union Programme for Employment and Social Solidarity ( ). For more information see: . The information contained in this publication does not necessarily reflect the position or opinion of the European Commission.

21. Working in Partnership with West Midlands Fire Service
Reducing Risk for vulnerable people strategy
x 3 programmes for Vulnerable Persons Officers
Safeguarding Adults, Safeguarding Children,
- Mental Health Awareness, Dementia Care

22. Benefits of Partnership Working
Reciprocal arrangements
– Access to community fire stations for training
- Fire Safety Awareness training for carers
Links established with other services e.g. Adult Safeguarding Board, neighbouring local authorities
Established potential for collaborative working

23. Thank you
Any Questions?