1. Six Sigma Yellow Belt Case Study
Submitted by Sireesha Dandu

2. Content About Apps one function Six Sigma Objective
Data Collection/Measurement
Data Analysis
Improvement Plan
Insert "Title, Author, Date"
© 2010 Capgemini - Internal use only. All rights reserved.

3. About QA - Apps One Function
QA Apps One function is having pool of “ Process Analysts” to support projects instead of a one person as SQA for a project. QA support would be rendered to only Full QMS projects (>8FTE) in terms of project start up facilitation during the initial setup phase, internal audits and focused reviews for the project execution phase.
During the project startup phase, the focused contribution would include setup of processes, tailoring discussions, bets practices sharing, discussions on setup of tools etc
Project will be audited with a minimum frequency of 2 times a year based on their complexity, risks involved . These internal audits would assess the effectiveness of process implementation
Focused process reviews to take a deep drive on the selected processes for selected projects on need basis. This would enable to industrialize common observations & lessons learnt across projects

4. Six Sigma Objective Problem Goal Statement Define Define Define Define
Measure
Measure
Measure
Measure
Measure
Measure
Measure
Measure
Analyze
Analyze
Analyze
Analyze
Analyze
Analyze
Analyze
Improve
Improve
Improve
Improve
Improve
Control
Control
Control
Problem
Not meeting 100% audit coverage in one audit cycle
Project tracker/project details maintenance taking more effort
Audit tracking & reporting taking more effort
Goal Statement
Effort reduction
To meet 100% Audit cover in one cycle
Project tracker/project details maintenance
Audit tracking & reporting

5. Data collection/Measurement
Define
Define
Define
Define
Define
Define
Measure
Measure
Measure
Measure
Measure
Measure
Analyze
Analyze
Analyze
Analyze
Analyze
Improve
Improve
Improve
Improve
Control
Control
Control
Activity
Effort in Q1
100% audit coverage
5 months
Project tracker/project details maintenance
550hrs for 5months
Audit tracking & reporting
50hrs for 5months

6. Data Analysis Define Define Define Define Define Define Define Define
Measure
Measure
Measure
Measure
Measure
Measure
Measure
Measure
Measure
Analyze
Analyze
Analyze
Analyze
Analyze
Analyze
Analyze
Improve
Improve
Improve
Improve
Improve
Control
Control
Control
Causes :
For audit coverage:
Many Audits are cancelled/postponed due to not having latest projects details
Audits planned in 3rd week of every month and not able to plan audits in month end as audit team getting info
on audit cancellation/postponement at end of the month
For Audit Tracking & Reporting:
One person is spending more effort to track all the audits in project details file and Autoprome
Need to refer Autoprome and project details file for preparing QA reports, as bits and pieces of data available
in Autoprome and project details file
High effort going for RAG calculation for each project
For project tracking:
Not able to get and update project details for all the BU's by one person
One person is spending more effort to update POD status(for creation and updation of POD after the audit)
Skills
Inputs
Methods/Processes
Tools/Techniques

7. Improve Define Measure Analyze Improve Control Actions taken:
For audit coverage and Audit Tracking & Reporting :
Added 2 columns in project details file to track facilitation details and it helps for audit planning and reports
Added Audit Applicability Column and it helps for better audit planning & to reduce postponements and
cancellation of audits
Come up with a Audit tracker template
Auditors are responsible to update their audit status details in audit tracker and this will be a input for
various QA reports
Audit RAG status formulae are in-built in Audit tracker template
For project tracking:
BU coordinators /SPOCs are responsible to provide the project updates for respective BU's
POD status column takes care of only POD creation status and POD updation after the audit will be taken
care by Auditor in Audit tracker

8. Control Define Measure Analyze Improve Control Effort in Q2
Effort reduction in %
100% audit coverage
4 months
1 month
Project tracker/project details maintenance
200hrs for 4months
45%
Audit tracking & reporting
25hrs for 4months
50%