1. High-Impact Leadership: Train Managers to Effectively Resolve Conflicts
Use constructive conflict resolution to positively impact your organization.
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2. Many organizations are facing a leadership gap and need to train middle management to take on future roles
Managers invest a lot of time dealing with conflict. Provide training to improve managerial skills at surfacing conflict quickly and settling it cleanly and efficiently.
Learning and development leaders who are responsible for providing training as a part of a management development program.
Organizational trainers who are tasked with creating conflict resolution training content and/or delivering it to participants.
Anyone interested in developing effective skills for handling and resolving interpersonal and team conflict.
Make the case for training managers on conflict resolution.
Prepare to implement training.
Deliver conflict resolution leadership training to managers.
Evaluate the success of the training.
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3. Constructively resolving conflicts is critical for achieving goals, improving productivity, and making strategic decisions
Managers have reported spending 18% to 26% of their time dealing with conflicts, depending on the level of their organization. (Thomas)
This is a huge investment of time. The ability to surface interpersonal and team conflicts quickly and settle them effectively is necessary to improve efficiency and productivity levels.
Conflict does not have to be negative. The presence of conflict in an organization can be a very positive thing – the ability to freely express opinions and openly debate can lead to better, more strategic decisions being made.
Selecting the appropriate approach to managing the conflict is key to achieve a constructive resolution. There are five approaches to conflict, each are appropriate for specific situations. Using the correct approach at the correct time is fundamental to successful resolution.
Individuals and organizational cultures have predisposed approaches to handling conflict – however, their approach may not be best suited to achieve a constructive result.
When conflict is handled inappropriately it impacts the organizational culture. It can interfere with positive work relationships, create stress, and polarize teams. It leads to increased absenteeism and turnover rates.
Funding can also be an issue. While leadership training is the number one priority, often funds are not made available to support it.
Training on conflict resolution will enable managers to gain the skills they need to engage in conflict constructively and reach a resolution that benefits the team or organization.
Managers will understand how to assess the situation and select the most appropriate approach for effectively resolving the conflict.
In-house training will help keep within training budgets.
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4. Guided Implementation
McLean & Company offers various levels of support to best suit your needs
Guided Implementation
“Our team knows that we need to fix a process, but we need assistance to determine where to focus. Some check-ins along the way would help keep us on track.”
DIY Toolkit
“Our team has already made this critical project a priority, and we have the time and capability, but some guidance along the way would be helpful.”
Workshop
“We need to hit the ground running and get this project kicked off immediately. Our team has the ability to take this over once we get a framework and strategy in place.”
Consulting
“Our team does not have the time or the knowledge to take this project on. We need assistance through the entirety of this project.”
Diagnostics and consistent frameworks used throughout all four options
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5. Sample Slides
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6. % of employees who feel their coworkers backstab them
Being skilled in conflict resolution results in positive outcomes for the organization
Positive outcomes of successful conflict resolution techniques include:
Improved efficiency and productivity
Training on conflict management and improving managerial skills at surfacing conflict quickly and settling them cleanly will improve efficiency and productivity levels.
Improved organizational culture
When conflicts are handled poorly it impacts the organizational culture.
It can interfere with positive work relationships, create stress, and polarize teams.
It leads to increased absenteeism and turnover rates.
Improved ability to make strategic decisions
Framing conflicts as collaborations to find the best solution for the organization as a whole can help generate a number of possible solutions and be more strategic in selecting the best possible outcome.
Conflict in the workplace may be more prevalent than you think. Feelings of co-worker backstabbing are negatively correlated with productivity.
Over half of employees that feel backstabbed are more likely to have low levels of productivity.
Low
Productivity
Medium
High
51%
28%
23%
% of employees who feel their coworkers backstab them
McLean & Company, n = 8,716, 2014
*Productivity is measured by the level of agreement with the statement:
“I regularly accomplished more than what was expected of me.”
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7. Understand how the conflict approaches differ
Force
Avoid
Accommodate
Collaborate
Compromise
“I win,
you lose”
“I lose,
you lose”
“I lose,
you win”
“I win,
you win”
“I win a little,
you win a little”
A desire to achieve one’s own ends, at the expense of someone else.
Known as the win-lose orientation, or domination.
An indifference towards the concerns of both parties.
It involves a neglect of any party’s interest.
This approach involves yielding to the other party’s concerns, by choice.
An effort to fully satisfy both parties.
Takes a problem-solving approach and integrates each party’s concerns.
Involves a compromise wherein both parties give something up, yet both parties gain something.
These approaches typically are not constructive and when used inappropriately can generate more issues.
These approaches involve engaging constructively and tend to be more successful.
(Hughes, Ginnett, & Curphy, Johnson & Palmer, and Thomas)
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8. McLean & Company Helps HR Professionals To:
Empower management to apply HR best practices
Develop effective talent acquisition & retention strategies
Build a high performance culture
Maintain a progressive set of HR policies & procedures
Demonstrate the business impact of HR
Stay abreast of HR trends & technologies 
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