1. Understand effective communication

2. 1.02 Understand effective communication
How do you communicate?
Do you like to talk?
Are you a good listener?
What makes you a good listener?
Why do healthcare professionals have to have good communication skills?
healthcare Professionals must communicate effectively and appropriately with other healthcare workers, patients & clients, their families, students, visitors, administrators, and business contacts. The greater responsibility for communication rests with the healthcare professional. Listening is the most important part of communication.
1.02 Understand effective communication

3. Types of Communication: Verbal and Non-Verbal
1.02 Understand effective communication

4. Types of Communication: Verbal and Non-Verbal
Spoken/Oral
Verbal
Communication
Non-Verbal
1.02 Understand effective communication

5. Types of Communication: Verbal and Non-Verbal
Written
Spoken/Oral
Verbal
Communication
Non-Verbal
1.02 Understand effective communication

6. Types of Communication: Verbal and Non-Verbal
Written
Spoken/Oral
Tone of voice
Verbal
Communication
Non-Verbal
1.02 Understand effective communication

7. Types of Communication: Verbal and Non-Verbal
Written
Spoken/Oral
Tone of voice
Verbal
Communication
Vocabulary
Non-Verbal
1.02 Understand effective communication

8. Types of Communication: Verbal and Non-Verbal
Gestures
Written
Spoken/Oral
Tone of voice
Verbal
Communication
Vocabulary
Non-Verbal
1.02 Understand effective communication

9. Types of Communication: Verbal and Non-Verbal
Touch
Gestures
Written
Spoken/Oral
Tone of voice
Verbal
Communication
Vocabulary
Non-Verbal
1.02 Understand effective communication

10. Types of Communication: Verbal and Non-Verbal
Body Language
Touch
Gestures
Written
Spoken/Oral
Tone of voice
Verbal
Communication
Vocabulary
Non-Verbal
1.02 Understand effective communication

11. Types of Communication: Verbal and Non-Verbal
Body Language
Touch
Gestures
Written
Spoken/Oral
Tone of voice
Facial expressions
Verbal
Communication
Vocabulary
Non-Verbal
1.02 Understand effective communication

12. Types of Communication: Verbal and Non-Verbal
Body Language
Touch
Gestures
Written
Spoken/Oral
Tone of voice
Facial expressions
Eye Contact
Verbal
Communication
Vocabulary
Non-Verbal
1.02 Understand effective communication

13. The Communication Model
1.02 Understand effective communication

14. The Communication Model
Sender
1.02 Understand effective communication

15. The Communication Model
Sender
Message
1.02 Understand effective communication

16. The Communication Model
Sender
Receiver
Message
1.02 Understand effective communication

17. The Communication Model
Sender
Receiver
Message
Feedback
1.02 Understand effective communication

18. Communication Process
Engagement
Understanding
Education
Sense of Partnership
Engagement: Connection between the healthcare professional and the patient that sets the stage for a partnership.
Understanding: When the healthcare professional makes the patient feel accepted
Education: Helping the increase the patient’s knowledge and understanding and minimize their anxiety
Sense of Partnership: healthcare professional and patient work together regarding the problem and treatment plan. This can only be accomplished with effective communication skills.
1.02 Understand effective communication

19. Communication Process
Engagement
Connection between the healthcare professional and the patient
Develops partnership
Engagement: Connection between the healthcare professional and the patient that sets the stage for a partnership.
Understanding: When the healthcare professional makes the patient feel accepted
Education: Helping the increase the patient’s knowledge and understanding and minimize their anxiety
Sense of Partnership: healthcare professional and patient work together regarding the problem and treatment plan. This can only be accomplished with effective communication skills.
1.02 Understand effective communication

20. Communication Process
Engagement:
Effective Communication Strategies
Introduce yourself
Allow the patient to talk without interruption
Engagement: Connection between the healthcare professional and the patient that sets the stage for a partnership.
Understanding: When the healthcare professional makes the patient feel accepted
Education: Helping the increase the patient’s knowledge and understanding and minimize their anxiety
Sense of Partnership: healthcare professional and patient work together regarding the problem and treatment plan. This can only be accomplished with effective communication skills.
1.02 Understand effective communication

21. Communication Process
Understanding
Healthcare professional makes the patient feel accepted
Healthcare professional empathizes with the patient
Engagement: Connection between the healthcare professional and the patient that sets the stage for a partnership.
Understanding: When the healthcare professional makes the patient feel accepted
Education: Helping the increase the patient’s knowledge and understanding and minimize their anxiety
Sense of Partnership: healthcare professional and patient work together regarding the problem and treatment plan. This can only be accomplished with effective communication skills.
1.02 Understand effective communication

22. Communication Process
Understanding:
Effective Communication Strategies
Allow patient to share thoughts and feelings
Share anecdotes to create a bond
Engagement: Connection between the healthcare professional and the patient that sets the stage for a partnership.
Understanding: When the healthcare professional makes the patient feel accepted
Education: Helping the increase the patient’s knowledge and understanding and minimize their anxiety
Sense of Partnership: healthcare professional and patient work together regarding the problem and treatment plan. This can only be accomplished with effective communication skills.
1.02 Understand effective communication

23. Communication Process
Education
To increase the patient’s knowledge of their illness
Minimizes anxiety
Engagement: Connection between the healthcare professional and the patient that sets the stage for a partnership.
Understanding: When the healthcare professional makes the patient feel accepted
Education: Helping the increase the patient’s knowledge and understanding and minimize their anxiety
Sense of Partnership: healthcare professional and patient work together regarding the problem and treatment plan. This can only be accomplished with effective communication skills.
1.02 Understand effective communication

24. Communication Process
Education:
Effective Communication Strategies
Use language the patient understands
Make sure all patient’s questions are addressed
Engagement: Connection between the healthcare professional and the patient that sets the stage for a partnership.
Understanding: When the healthcare professional makes the patient feel accepted
Education: Helping the increase the patient’s knowledge and understanding and minimize their anxiety
Sense of Partnership: healthcare professional and patient work together regarding the problem and treatment plan. This can only be accomplished with effective communication skills.
1.02 Understand effective communication

25. Communication Process
Sense of Partnership
Healthcare professional and patient work together regarding their problem
and treatment plan
Engagement: Connection between the healthcare professional and the patient that sets the stage for a partnership.
Understanding: When the healthcare professional makes the patient feel accepted
Education: Helping the increase the patient’s knowledge and understanding and minimize their anxiety
Sense of Partnership: healthcare professional and patient work together regarding the problem and treatment plan. This can only be accomplished with effective communication skills.
1.02 Understand effective communication

26. Communication Process
Sense of Partnership
Effective Communication Strategies
Avoid critical questioning
Use active listening
Engagement: Connection between the healthcare professional and the patient that sets the stage for a partnership.
Understanding: When the healthcare professional makes the patient feel accepted
Education: Helping the increase the patient’s knowledge and understanding and minimize their anxiety
Sense of Partnership: healthcare professional and patient work together regarding the problem and treatment plan. This can only be accomplished with effective communication skills.
1.02 Understand effective communication

27. Communication Process
Active Listening
Need good listening skills
Show interest
Pay attention
Hear the message
Do not interrupt
Engagement: Connection between the healthcare professional and the patient that sets the stage for a partnership.
Understanding: When the healthcare professional makes the patient feel accepted
Education: Helping the increase the patient’s knowledge and understanding and minimize their anxiety
Sense of Partnership: healthcare professional and patient work together regarding the problem and treatment plan. This can only be accomplished with effective communication skills.
1.02 Understand effective communication

28. Communication Process
Active Listening
Reflection
Restatement
Clarification
Engagement: Connection between the healthcare professional and the patient that sets the stage for a partnership.
Understanding: When the healthcare professional makes the patient feel accepted
Education: Helping the increase the patient’s knowledge and understanding and minimize their anxiety
Sense of Partnership: healthcare professional and patient work together regarding the problem and treatment plan. This can only be accomplished with effective communication skills.
1.02 Understand effective communication

29. Communication Process
Active Listening
Reflection
Careful thought
Restatement
Rewording
Summarizing
Clarification
Explaining
Engagement: Connection between the healthcare professional and the patient that sets the stage for a partnership.
Understanding: When the healthcare professional makes the patient feel accepted
Education: Helping the increase the patient’s knowledge and understanding and minimize their anxiety
Sense of Partnership: healthcare professional and patient work together regarding the problem and treatment plan. This can only be accomplished with effective communication skills.
1.02 Understand effective communication