1. Customer Service and Help Desk Concepts CCIT 233

3. Course Description & Study Plan
This course is designed to provide individuals interested in a technical customer support career with the knowledge and skills to be successful in that field. This course will introduce the business, technical, and interpersonal skills needed to provide customer support. Students will gain a better understanding of the various careers in the customer support industry and the knowledge and skill sets needed to enter and advance in those careers.

4.
@norah_alsufyan

5. Guidelines
Each and attachment must include your name, student ID, course number, and section number.
Ask your colleague ( in the course group )
About the grade

6. Our Goals To learn effectively To get high score
To achieve your own goal

7. How can we achieve these goals
Believe in yourself
Attendance
Delay
Participation
Smartphone & Noise
Bring printed slides to write notes
Exam questions
Time management for the lecture
Submit before the deadline
Contact me if you have any trouble in your project
Manage your time =)

8. Assessment 3 Assignments 10% Activity Project 2 Mid 30%
participation and attendance and active in class (Bonus) 4%
Final Exam
40%

9. General Rules
All of your submissions have to be your OWN WORK. If I find out it isn’t, you will get a ZERO.
Submit ON TIME. Delayed submissions will be PENALIZED OR REJECTED.