1. Office 365 mail flow insights
6/1/2018 8:54 AM
BRK2090
Office 365 mail flow insights
Carolyn Liu
Program Manager, Information Protection
Khushru Irani
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

2. Areas of Focus Intelligence powered insights
Identity & access management
Areas of Focus
Threat protection
Intelligence powered insights
Reduce total cost of ownership
Protection beyond Office 365
Platform
Information protection
Security management
Compliance solutions

3. Mail flow in Office 365 In a simple and perfect world
MEC 2014
6/1/2018 8:54 AM
Mail flow in Office 365
In a simple and perfect world
Office 365: Your cloud subscription (EXO and EOP), hosts your cloud mailboxes. It also acts as a hub for all mail flow of Office 365 customers
Internet: sent from the Internet
Internet
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

4. Mail flow in Office 365 In reality
MEC 2014
6/1/2018 8:54 AM
Mail flow in Office 365
Office 365: Your cloud subscription (EXO and EOP), hosts your cloud mailboxes. It also acts as a hub for all mailflow of Office 365 customers
Your server (a.k.a. on-premises server): This is an server that you manage. It could be MS Exchange, or any other server such as Lotus Notes. Cloud-only organizations won't have one.
Partner: A partner can be an organization you do business with, such as a bank.
Service Provider: A cloud service provider that provides services such as archiving, anti-spam, send on your behalf and so on.
Internet: sent from the Internet that doesn't originate from your server or rest of the players.
In reality
Internet
Your server
Service Provider
Partner
Antispam, archive, DLP, Compliance
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5. Mail flow routing example
MEC 2014
6/1/2018 8:54 AM
Mail flow routing example 12
4.1 11
Inbound connector of type partner
7.2 9 8
7.1
3.2 10 5
No connector
needed MX based
Outbound connector of type partner
3.1
2.1 6
1.2
1.1
No connector needed MX based
Inbound connector
of type OnPremises
Scenarios  
2.2  
Outbound connector
of type OnPremises
4.2        
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6. Challenges for Office 365 email admins
Lack of visibility when mail is delayed/broken
Legacy misconfigurations that cause poor mail experience and possible security breach
Valuable time spent with O365 support to debug mail flow issues

7. Mail flow insights powered by cloud intelligence
Provide real-time optics for organization’s mail flow and alert on anomalies
Analyze organization’s mail flow patterns to identify misconfigurations
Provide guidance/remediation action to fix problems on the spot

8. Demo – Mail flow insights
Provide real time mailflow optics
Queue alert and monitor
Provide historical data digest and recommendations
TLS usage report
forwarding insight
Mail loop insight
Slow mail flow rule insight

9. Demo organization – bellred.org
A mid-size company
~1000 mailboxes
Recently finished migrating all mailboxes to Office 365

10. Demo 1 - Queue alert and monitor
What is it
Queue monitor will provide real time queue data for s leaving O365 via a connector
Queue alert will send notification to admins when queue volume exceeds a pre-defined threshold
Both will provide data insights and instructions to remediate on the spot
Benefit
Fix problem promptly. You will no longer need to wait for your end users to tell you they have not received s for x hours
You will avoid mails for the entire org from being throttled when queues become too large

11. Demo 1 - Queue alert and monitor (Part 1)
6/1/2018 8:54 AM
Demo 1 - Queue alert and monitor (Part 1)
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

12. Demo 1 - Queue alert and monitor (Part 2)
6/1/2018 8:54 AM
Demo 1 - Queue alert and monitor (Part 2)
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

13. Demo 2 - TLS usage report What is it Benefit
TLS ensures messages are encrypted in transit
TLS protection has compliance considerations for many organizations
TLS requires support from both sending and receiving side, O365 can’t do it alone
Customers will see TLS usage in this smart report
Overall TLS usage for inbound and outbound messages
Insights for connectors with TLS usage
Benefit
Understand mails are encrypted or not in transit
Know if there is a data protection problem & how to fix it

14. Demo 2 - TLS usage report 6/1/2018 8:54 AM
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

15. Demo 3 - Email forwarding insight
What is it
Mails can be forwarded using many different methods, each serves its own business requirement
Mails forwarded to external domains might lead to security risk/data leakage
Report will show mails forwarded and the forwarding methods
Future report will show ‘new’ domains auto-forwarded to & ‘new’ users are now auto-forwarding their mail
Will provide policy that can prohibit auto forward
Benefit
Help admins to stop data leakage proactively, save time and pain

16. Demo 3 - Email forwarding insight
6/1/2018 8:54 AM
Demo forwarding insight
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

17. Demo 4 - Mail loop insight
What is it
Mail loop leads to bad user experience
It usually indicates an incorrect legacy configuration
Remediation steps for you to fix it on the spot
Benefit
Eliminate bad legacy configuration
Get better user experience

18. Demo 4 - Mail loop insight
6/1/2018 8:54 AM
Demo 4 - Mail loop insight
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

19. Demo 5 - Slow mail flow rule insight
What is it
Mail flow rules which are not properly crafted may lead to mail flow delays. Usual cases are -
Rule condition includes checking “is member of” against a large group
Rule condition includes matching with a complex text pattern
Rule condition includes checking content in attachment
Benefit
Help fine tune mail flow rules and reduce delays

20. Demo 5 - Slow mail flow rule insight
6/1/2018 8:54 AM
Demo 5 - Slow mail flow rule insight
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

21. Demo - New message trace

22. Message Trace is widely used today…

23. … however, there is room for improvement

24. Demo 1 - New landing page Landing page - NEW!
Clean, modern look, central location for stored queries and downloads status
New Message Trace search panel
Fresh, modern panel focused on key/common inputs
Time slider - NEW!
Results pane shows color coded status - NEW!

25. Demo 1 - New landing page

26. Demo 2 - Filter and export
New search panel > More Search Options
Expandable blades that are tucked out of the way by default. Informs you when defaults have changed - NEW!
Direction and Client IP address no longer hidden by default (but still not available real-time) - NEW!
New search panel > Report Type - NEW!
Detailed downloadable reports even when less than 7 days - NEW!
Summary (real-time) access expanded from 7 days to 10 days - NEW!
Results pane > Filter | Export - NEW!
Filter on various fields
Export filtered results

27. Demo 2 - Filter and export

28. Demo 3 - Customized time zone
Recipient address - multiple ways to enter address directly inline (instead of separate dialog)
Customize Time Zone for search RESULTS - NEW!
Find Related messages - NEW!
Ability to save as Custom query - NEW!

29. Demo 3 - Customized time zone

30. 6/1/2018 8:54 AM
Q & A
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

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6/1/2018
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© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

32. 6/1/2018 8:54 AM
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.