1. WebEx Transfer Playbook
Transferring existing WebEx Subscriptions to the Cisco Annuity Subscription Platform
September 2017
Rev 3

2. Audience and Purpose
Intended for Cisco® and WebEx® partners who need to transfer their existing WebEx subscriptions to the Cisco Annuity platform
Outlines the procedures for eligible Cisco® and WebEx® partners to transfer their existing WebEx subscriptions to the Cisco Annuity platform
Provides guidance on how to request a transfer
For more information on any of these topics please visit: /collaboration/demandgen/saas-subscriptions

3. Pre-Transfer Check List
Complete Cisco Spark training and pass the COLT exam.
Enroll and accepted in Partner Program Enrollment (PPE) SaaS Program, Simple Resale Track. Program is required to sell on the Cisco Annuity platform in CCW.
Review available SaaS Subscription Collaboration Ordering Guides:
A-SPK Ordering Guide: collaboration/guide-c html
A-WX Ordering Guide: collaboration/guide-c pdf
For additional SaaS Subscriptions resources, visit SaaS Subscriptions Community page:
Determine if customers wants to retain existing WebEx site or if customer requires common identity and common management of Cisco Spark and WebEx
Determine which SaaS subscription offer meets the customer’s requirements - Offer Mapping Tool is available here
Collect information required for Transfer Request Form (example of this form is on the next slide)
When does the online migration request form need to be completed? Anytime there is an existing site URL with webex services that the customer wants to move to Annuity. We recommend submitting the request at least 30 days prior to renewal or expiration of current contract.
Who fills out the request form? It can either be done by the Partner, Cisco employee, or end customer
How long does the review take for approval? The review is completed within 24 hours of the request. We will provide the approval and/or make recommendations on action steps to be completed prior to placing the Annuity order
What is the impact to the customer during the process? There is no interruption to the site during the review, quoting or ordering process. The site will remain active the entire time and will be provisioned according to what is on the Annuity order. If the migration results in an audio cut over, the cut over date is coordinated between the PSM, Partner and provisioning prior to Annuity order.
How long does the process  take end to end? The review is completed within 24 hours of the request however it is up to the Partner to then create the quote, deal approval (if needed), and book the order. The timeline on Partner completing the quote/order may vary. Once the order is booked, the provisioning will be completed within 2 business days of the requested start date provided on the order.

4. Collect Required Transfer Request Information
Partner submits transfer information to the Cisco transfer review team via
Once approved, Partner will receive an notification including a TransferCODE that is required for Order Entry
When does the online migration request form need to be completed? Anytime there is an existing site URL with webex services that the customer wants to move to Annuity. We recommend submitting the request at least 30 days prior to renewal or expiration of current contract.
Who fills out the request form? It can either be done by the Partner, Cisco employee, or end customer
How long does the review take for approval? The review is completed within 24 hours of the request. We will provide the approval and/or make recommendations on action steps to be completed prior to placing the Annuity order
What is the impact to the customer during the process? There is no interruption to the site during the review, quoting or ordering process. The site will remain active the entire time and will be provisioned according to what is on the Annuity order. If the migration results in an audio cut over, the cut over date is coordinated between the PSM, Partner and provisioning prior to Annuity order.
How long does the process  take end to end? The review is completed within 24 hours of the request however it is up to the Partner to then create the quote, deal approval (if needed), and book the order. The timeline on Partner completing the quote/order may vary. Once the order is booked, the provisioning will be completed within 2 business days of the requested start date provided on the order.

5. WebEx Transfer Step by Step Process
Review and complete pre-transfer checklist (previous slide)
Submit transfer request to determine eligibility:
Upon approval of transfer, Partner will receive a migration TransferCODE and convert quote into an order
Partner places order on the Cisco Annuity platform in CCW. For additional SaaS Subscription resources, go to
Partner enters requested start date. Requested start date should align with existing contract expiration date.
On the requested start date, the named provisioning contact in the order will receive an to provision their services.
The TransferCODE will be required during this step.
IMPORTANT! Upon receipt of the provisioning , on the requested start date, the Partner or Customer contact MUST click the “Set Up Now” button immediately.
Once order books and completes provisioning, WebEx site URL and IM domain will be added to SaaS subscription and cancelled from previous contract.

6. New! CCW Ordering Fields for Transfers
Indicate that this is an existing customer moving to Annuity platform by selecting “Yes” radio button during the quoting process while creating your configuration
A transfer SKU will appear (A-SPK-MIG)
In the Quantity field, input the TransferCODE you received with your transfer approval
Draft

7. New! Provisioning Occurs On Requested Start Date Existing Site information is no longer collected during the Ordering process

8. Transfer Considerations
To ensure transfer is successful:
100% of transfers need to go thru the transfer governance process, starting here:
No partial transfers of select services or only certain sites – all existing sites will be migrated over
Provision only what’s available on SaaS subscriptions. No carryover of legacy services/features on accounts.
Start process early to identify potential delays: examples include but are not limited to: invoices, Direct MSA’s, Cisco Capital, Country Availability
Requested Start Date: It is highly recommended to align the SaaS subscription service start date to the existing service end date
Audio Solution: What audio solution is the customer currently using and what is the planned solution for SaaS subscriptions? If changing audio type, migration will need coordination between Cisco Customer Success Manager (CSM), Partner and provisioning operations on the audio cut over date
IM Messenger: IM Messenger included in Cisco Spark offers are Cloud Based. If customers existing IM is on premise, partner should have the conversation with the customer on which they prefer.
Unsupported Services: If the customer is currently using a feature or service not supported on SaaS subscriptions, a decision will need to be made to migrate and change/upsell service or delay migration until customer is ready to disable the unsupported service
Use Renewal as Opportunity to Upsell Current Contract, Lock in Customer and Keep out Competition

9. Transfer Options for GRA/GPL to Annuity Platform
A-WX or A-SPK (keeping existing WebEx site)1
A-WX or A-SPK (new WebEx site2)
Commerce Platform
BLiS
Annuity
Common Identity No
Yes
Common Management
New WebEx site/URL required, old site data no longer available 1 1 2 2
Keep same WebEx site, managed on WebEx Site Administration
1. Customer maintains WebEx site as is
2. As of September 23, 2017, A-WX orders will allow a new WebEx site to have common identity and common management. Some WebEx features are not available. Customer requires common identity and common management. Customer is willing to cancel existing WebEx site, lose all recordings, reschedule all meetings, and re-provision WebEx.

10. Resource and References
Transfer Request Tool:
Transfer Governance Team Alias:
Cisco Spark Job Aid:
Cisco WebEx Job Aid:
Partner Communities page: subscriptions
Cisco Spark and WebEx Order Provisioning Partner Enablement:

11. FAQs Q: When should I submit the transfer request form?
A: The transfer form can be submitted at any time, we recommend 30 days prior to expiration date. For larger more complex accounts, we recommend submitting the transfer request form 3-6 months prior to expiration date. Transfer forms are required prior to submitting orders.
Q: How long does the transfer process take?
A: Cisco’s transfer guidance team will reply to the requestor within 24 hours of the request. The time it takes to create the quote and order will vary depending on the Partner.
Q: Will my customer’s service be interrupted during the transfer process if customer chooses to maintain existing WebEx site (non common identity and managed on WebEx Site Administration)?
A: No. There is no interruption to the WebEx site or domain during the review, quoting, or ordering process. The WebEx site will remain active the entire time and will be provisioned according to what is on the SaaS subscription order by the named provisioning contact (either Partner or Customer). If the transfer results in an audio cut over, the cut over date is coordinated between the PSM, Partner, and provisioning prior to the SaaS subscription order.
Q: Can the customer transfer to the Annuity platform at any time or do they have to transfer near the renewal date?
A: The customer may transfer at any time, however, it is highly recommend to align the current expiration date with the SaaS subscription start date. Depending on the service start date of the SaaS subscription and if the existing contract was prepaid, there may be a need to initiate requests for credit for the remaining term. If credit request is needed, Cisco’s transfer guidance team will submit the credit request and communicate with the account team.

12. FAQs
Q: If my customer requires common identity and common management, can my customer keep current WebEx site when transferring to the Annuity platform and obtain WebEx with common identity and common management?
A: If customer requires common identity and common management, we strongly recommend using a new site URL due to the business impact of canceling the existing WebEx site and downtime waiting for site to deactivate.
Q: Is there a way to use existing WebEx site and obtain common identity and common management?
A: There is no seamless or easy way to use an existing WebEx site to obtain common identity and common management. The existing WebEx site will need to be cancelled. Once all WebEx site data is deleted, the WebEx site can be added to a WebEx site subscription provisioned on common identity.
Additionally, the customer may be without WebEx service on the existing WebEx site URL for up to 2 weeks or more until the WebEx site URL can be added to the SaaS subscription order. If the customer wants to proceed, here are the steps:
Place order with a new WebEx site URL. (This initial WebEx site URL can be deleted later if desired. You will be adding the existing WebEx site URL later)
Contact your CSM/PSM to request cancellation of your existing WebEx subscription. If you do not have a CSM/PSM, open a case in “My Cisco Workspace”
Once the subscription is cancelled and is inactive in Cisco’s internal systems, your site will become available for reuse. You can monitor by entering your WebEx site URL in a browser. When the browser no longer finds a WebEx site, your URL is inactive and available for reuse.
Add WebEx site URL to SaaS subscription.

13. FAQs For a complete list of Change of Service FAQs, go here
Q: How can I determine recommended A-SPK offers based on what my customer has currently purchased on GPL or GRA?
A: Use the Annuity ordering guides posted at as well as the mapping tool available here
For a complete list of Change of Service FAQs, go here