1. LISTENING TO LEARN

2. Listening is… An essential part of communication Not taught in school
A skill that can be learned

3. Why is Listening a Key Skill of Leadership?
Connecting
Decision Making
Problem Solving

4. “Seek first to understand, then to be understood.”
—Stephen Covey

5. Two Parts of Effective Listening
Active Listening
Empathetic Listening

6. Active Listening Requires…
Rephrasing and Confirming
Nonjudgmental Attitude

7. Empathetic Listening Requires…
Putting oneself in the speaker’s place
Imagining the speaker’s viewpoint
Understanding the speaker’s feelings

8. Monitoring Our Listening Level
Awareness
Adjustments
Powerful Tools

9. Listening in Adversarial Situations
Nonjudgmental
Productive Framework
Positive Conversation

10. Listeners should always strive to create a positive present as opposed to a negative past.

11. Giving and Receiving Feedback
Can be difficult
Basic part of team development, leadership, and friendship
Both parties must use effective listening

12. Tips on Giving Feedback
Is it helpful?
Do others want it?
Can it change a behavior?
Is it specific?
Does it describe behavior?
How does it impact you?
Does it contain an “I” statement?
Did the recipient understand what you said?

13. You can give caring feedback without a good technique, but the slickest technique in the world will not hide a lack of caring.

14. Tips on Receiving Feedback
Seek out feedback.
Listen carefully.
Listen actively.
Listen empathetically.
Monitor your emotions.

15. Consider feedback to be a gift. It truly is one.

16. Effective Listening A learned skill
Important to relationships and problem solving
Active and empathetic
Turns a negative situation into a positive one
Key to giving and receiving feedback.