1. FEATURES ON EXISTING POLICIES
Team Meeting
10/04/17

2. WHAT ARE THE NEW CHANGES?
In our bid to provide a high level of service, being very responsive to customer requirements, and maintaining flexibility to respond to new customers, new markets and new opportunities there have been some changes in our operations.
WHAT ARE THE NEW CHANGES?

3. INCREASE IN PREMIUM
(NON RISK SUB CONTRACT)

4. Clients can now increase premiums on existing non-risk policies.
For Risk policies clients can only do increments on non-risk features of their policies.

5. Policyholders may increase their premiums, albeit subject to the following caveats:
There will be a waiting period of 12 months if an event occurs the old sum assured will be paid.
The Policyholder must have contributed for a minimum of 2 years
Payment history must be checked for consistency in premium payments
Introduction of questionnaire on affordability checks to be used by Customer Service Officers.
For FIPP and LTN there will be declaration of good health, this will be a limit based on our underwriting grid. Beyond the non-medical limit, the client will be asked to go for medical.

6. ADDITION OF CASH

7. Policyholders cannot request for a premium above the maximum amount.
Clients can add Cash bonus to their policies if they did not select from inception.
Policyholders cannot request for a premium above the maximum amount.
Client with zero update can now add updates and clients can also increase update on their policies.
There will be a 12 months waiting period from the date of the request for the high sum assured to be paid when the risk event occurs the old sum assured will be paid.