1. BASIC RESERVATION ACTIVITIES
FOF601 - Reservation
BASIC RESERVATION ACTIVITIES

2. BASIC RESERVATION ACTIVITIES
Receiving Inquiries
The first step in the reservation process is to obtain information about a guest’s proposed stay.Initialy request for the guest:
Date of arrival
Length of proposed stay
Type and number of room required
Number of persons

3. BASIC RESERVATION ACTIVITIES
Determining Room Availability
In any reservation system, it is essential to keep a close check on the number of reservation taken so as to avoid excessive overbooking.

4. BASIC RESERVATION ACTIVITIES
Accepting or denying requests for reservations
If a room is available, the request will normally be accepted.
Denying the booking happens when:
A hotel may not have the specified accommodation available on the requested date[s]
A hotel is fully booked
A guest is known to be on the blacklist.

5. BASIC RESERVATION ACTIVITIES
Documenting reservation details
The reservation form is the only document which contains all relevant information about the prospective guest and their accommodation request.
It is important that the form is fully and accurately completed.

6. BASIC RESERVATION ACTIVITIES
Confirming Reservations
Confirmation of a reservation is a written acknowledgement sent either by the hotel to the guest or vice versa, depending on the hotel’s policy regarding the room reservation details. A confirmation number will be assign to each reservation received .

7. BASIC RESERVATION ACTIVITIES
Maintaining Reservation Records consist of two types:
Filing bookings:
It varies as per property filing system e.g. arrival date,surname,initial etc.
ii. Modifying bookings: Refer to amended or cancel of a booking is requested.

8. Cancellation Booking
In case of a booking cancellation ,various details are recorded to ensure that the correct booking is cancelled. The cancellation details should include:
Date of original booking
Guest’s name
Name of the person who cancelled the booking
Cancellation number
Name of the reservation clerk who received the cancellation.

9. BASIC RESERVATION ACTIVITIES
Compiling Reservation reports Information from these reports can help the hotel to maximize its room sales by the actual control of room availability and the forecasting of potential room sales. Other departments may also make use of this information to assist in the planning of their budgets.

10. Types of reports Expected arrivals and expected departure lists
Room status report
Group status report
Turn away report