1. Computer troubleshooting
Unit 8
1 day; no test. Combined with Unit 9

2. Objectives Describe the troubleshooting steps
Describe symptoms of problems with hardware components & software
Identify common solutions to problems with peripheral devices

3. Troubleshooting Steps
Identify the problem (What’s the problem?)
Check Basic Solutions
Cables plugged in, just restart it, out of ink
Research for help & support
Internet, boards, tech support site
Talk to a technician & follow their instructions
Confirm it’s fixed
Document problem/solution

4. Troubleshooting Examples
PROBLEM:
Hard drive makes unusual sounds
Cause & Solution?
PROBLEM:
Computer does not start at all
Cause & Solution?
PROBLEM:
Beeps during POST
Cause & Solution?
PROBLEM:
Newly installed software doesn’t start
Cause & Solution?
PROBLEM:
OS does not start
or starts and freezes
Cause & Solution?
1: Cause- files failed to load; Solution- restart PC, update OS
2: Cause- corrupt or missing files; Solution- uninstall & then reinstall software
3: Cause- possible CPU, RAM, or Video card error; Solution- check for proper install or damage
4: Cause- dropped or ready for failure; Solution- backup data ASAP and replace
5: Cause- might not be plugged in, bad power supply, bad motherboard; Solution- check cable, check outlet, replace PSU or Mobo

5. Troubleshooting Scenarios- Check the basics
The entire computer has completely frozen up. I can't click anywhere on the screen. I can't even use the Start button to shut it down.
Ctrl + Alt + Delete
I press print & the printer does not respond at all.
Check the cables; what other solutions?

6. Other Things To Do Check all cables Update or reinstall driver Restart
Restart in Safe Mode or Safe Mode with Networking
Only basic drivers load
Great for startup problems & removing viruses
Boot into Safe Mode
Windows 10

7. Review When troubleshooting, what would a basic solution be?
Checking the cables to see if they’re plugged in
What is the last step in troubleshooting?
Document the problem/solution
T or F. When you have a problem, you should contact tech support immediately.
False

8. Computer troubleshooting
Unit 8
1 day; no test. Combined with Unit 9